Client Services & Administrative Assistant - Home Care
Airdrie, AB | Permanent Full-Time Position | $18.00-$21.00/hour
Forever Home Senior Care is currently seeking an organized, compassionate, and professional Client Services & Administrative Assistant to join our growing team.
As one of the first points of contact for our clients, families, caregivers, and community partners, this role plays an important part in ensuring our office runs smoothly and our team receives the support they need to continue providing exceptional care.
As a family-owned and operated home care company entering our sixth year of business, we pride ourselves on treating our clients, families, and staff like an extension of our own family while providing the highest quality of care possible.
If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping things organized and running efficiently, we would love to hear from you.
Position Overview
The Client Services & Administrative Assistant provides front-line administrative and communication support to our office team while working closely with our Client Care & Operations Supervisor.
Responsibilities include answering incoming calls and messages, assisting with staffing coverage efforts, supporting office administration, and ensuring inquiries and concerns are directed to the appropriate team member.
This role is ideal for someone who is organized, proactive, compassionate, and enjoys supporting both people and processes.
Location & Schedule
· This position is primarily remote/work-from-home; however, applicants must reside in Airdrie, Alberta and be available to attend occasional in-person team meetings, training sessions, and company events.
· Monday to Friday, approximately 7:30AM-1:30PM or 8:00AM-2:00PM.
· This position is currently scheduled as a 6-hour daily shift with opportunity for additional hours and future growth as the company continues to expand.
· Rotating weekend coverage is required; however, weekend schedules may vary and may include longer shifts depending on operational needs.
· Additional hours may be available based on operational needs, staffing requirements, and company growth.
Responsibilities IncludeClient & Staff Communication
· Answer incoming office calls and direct inquiries appropriately.
· Respond to incoming text messages and general office communications.
· Monitor voicemail and ensure messages are addressed promptly.
· Serve as a welcoming and professional first point of contact for clients, families, caregivers, referral partners, and community members.
· Escalate client or staff concerns to the appropriate team member when required.
· Ensure urgent matters are communicated promptly to the appropriate person.
Scheduling Support
· Assist with finding coverage for open shifts and call-outs.
· Contact available caregivers regarding shift opportunities.
· Communicate schedule changes and updates to staff as required.
· Support day-to-day scheduling communications and coordination.
· Assist with maintaining continuity of care whenever possible.
Administrative Support
· Assist with maintaining electronic client and staff files.
· Monitor and organize office email communications.
· Assist with data entry and record maintenance.
· Prepare documents, forms, and correspondence as required.
· Track outstanding administrative items and follow-up tasks.
· Support various office projects and initiatives as needed.
· Assist with maintaining accurate office records and documentation.
Office Support
· Help maintain an organized and efficient office environment.
· Assist with office supply inventory and ordering.
· Provide administrative support to the leadership team as required.
· Support ongoing improvements to office processes and systems.
Qualifications
· Certificate or diploma in Office Administration, Business Administration, Medical Office Assistant (MOA), Administrative Professional Studies, or a related field required.
· Previous experience in an administrative, reception, home care office assistant, home care coordination, or similar office support role is preferred.
· Experience in healthcare, home care, medical office, or senior care settings is considered an asset.
· Excellent verbal and written communication skills.
· Professional phone etiquette and strong interpersonal skills.
· Strong organizational skills and attention to detail.
· Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
· Experience working in a fast-paced environment where priorities can change quickly is considered an asset.
· Strong problem-solving skills and initiative.
· Proficiency with Microsoft Office, Google Workspace, and general computer systems.
· Experience with scheduling or office management software is considered an asset.
· Experience with ShiftCare or similar scheduling software is considered an asset.
Requirements
· Demonstrated ability to work independently, manage competing priorities, and remain productive in a remote/work-from-home environment with minimal supervision.
· Ability to exercise sound judgment and recognize when issues require escalation to the appropriate team member.
· Ability to remain calm, professional, and solution-focused in time-sensitive or high-pressure situations.
· Ability to adapt to changing priorities and operational needs in a fast-paced home care environment.
· Successful candidates must be comfortable with occasional schedule flexibility to assist with urgent staffing needs or time-sensitive situations inherent to the home care industry.
· Reliable internet connection and a suitable home workspace free from excessive distractions.
· Ability to attend occasional in-person team meetings, training sessions, and company events.
· Valid driver's licence and reliable transportation.
· Ability to maintain confidentiality and professionalism at all times.
· Ability to collaborate effectively as part of a team while working independently.
· Successful completion of a satisfactory Criminal Record Check and Vulnerable Sector Check is required as a condition of employment.
· Must be legally eligible to work in Canada.
Compensation & What We Offer
· $18.00-$21.00 per hour, based on experience, education, and qualifications.
· Supportive and collaborative team environment.
· Extended health benefits are available to employees who regularly work 30 or more hours per week following the successful completion of the six-month probationary period.
· Opportunities for additional hours and career growth as our company continues to expand.
· Meaningful work supporting seniors and families in our communities.
· The opportunity to be part of a family-owned and operated company that genuinely values both its clients and team members.
· Wage reviews and advancement opportunities based on performance and role development.
If you're looking for an opportunity to make a meaningful difference while supporting a team dedicated to exceptional care, we'd love to hear from you.
Please apply with your resume, cover letter, and a brief introduction telling us why you feel you would be a great fit for the Forever Home Senior Care team.
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Work from home
Application question(s):
- How many years of experience do you have working in a home care, healthcare, or medical office environment? What type of tasks did you have to complete?
- Have you previously worked in a role that involved scheduling clients, coordinating staff schedules, or providing administrative support in a healthcare or home care setting?
- Do you have a certificate or diploma in Office Administration, Business Administration, Medical Office Assistant (MOA), Administrative Professional Studies, or a related field? Please provide the name of certificate or diploma you hold.
- Have you previously worked in a remote or work-from-home position?
- Do you have a dedicated home office or quiet workspace with reliable high-speed internet?
- This position requires occasional rotating weekend coverage. Are you able to meet this requirement?
- Are you able to attend occasional in-person meetings and training sessions in Airdrie?
- Are you able to obtain a satisfactory Criminal Record Check and Vulnerable Sector Check if offered employment?
- Why Forever Home Senior Care?
In 3–5 sentences, tell us why you're interested in joining Forever Home Senior Care and what experience or qualities you believe would make you a great fit for this role.
- Prioritization & Organization
Imagine you're answering a phone call from a client's family member, a caregiver is texting that they're unable to make their scheduled shift, and another client is leaving a voicemail. Briefly explain how you would prioritize these situations and why.
Describe a time when you had to manage multiple competing priorities while working independently. How did you stay organized and ensure everything was completed accurately?
- Customer Service & Conflict Resolution
Describe a time when you helped resolve a difficult situation involving a client, customer, or coworker. What was the situation, how did you handle it, and what was the outcome?
Experience:
- Administrative Assistant: 2 years (required)
Location:
Work Location: Hybrid remote in Airdrie, AB
