Florist / Floral Assistant / Administrative Sales Support
We are looking for a fast, organized, responsible, and experienced person to join our busy flower shop.
Main Duties
- Answer multiple phone lines and take floral orders.
- Speak and write clear, fluent English.
- Help customers choose flowers and arrangements.
- Upsell deluxe, premium, and add-on products.
- Enter orders quickly and accurately.
- Check, organize, and respond to multiple email accounts throughout the shift.
- Monitor online orders, pending orders, and customer requests.
- Confirm delivery addresses, card messages, phone numbers, and special instructions.
- Organize deliveries and communicate with florists, drivers, and other staff.
- Follow up on incomplete, delayed, or problem orders.
- Assist with floral work and general store duties.
- Complete administrative tasks and use QuickBooks when required.
- Work from daily checklists and update them during the shift.
Shift Responsibilities
- All assigned work must be completed before leaving.
- Orders, emails, deliveries, and customer issues cannot be left unattended.
- Any unfinished work must be clearly documented and properly handed over to the next person.
- The front desk and work area must be left clean, organized, and ready for the next shift.
- The next employee must receive clear information about pending orders, deliveries, emails, and customer follow-ups.
- Checklists must be completed and reviewed before the end of the shift.
Requirements
- Minimum typing speed of 50 WPM; 60–61 WPM preferred.
- Strong English speaking and writing skills.
- Able to manage multiple phone lines, emails, and orders at the same time.
- Highly organized and able to follow checklists.
- Strong attention to detail.
- Fast and accurate data-entry skills.
- Strong sales and upselling ability.
- Comfortable working in a high-pressure, fast-paced environment.
- Responsible, reliable, punctual, and able to finish assigned work.
- Able to prioritize urgent orders and meet delivery deadlines.
- Previous floral, retail, telephone sales, customer-service, or administrative experience preferred.
- Knowledge of QuickBooks is an asset.
- Must be available for weekends and major floral holidays.
Pay: $18.00-$21.70 per hour
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Floral: 2 years (preferred)
Work Location: In person
