13 meilleures offres (quality assurance coordinator) (à pourvoir)

Quality Assurance Coordinator
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Postuler rapidement
il y a 11 jours
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Quality Assurance Coordinator

Round Lake Treatment Centre
Armstrong, BC

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Détails du poste

Permanent | Temps plein
Il y a 11 jours

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Assurance Invalidité
Gym sur place
Assurance Dentaire
Congés payés
Nourriture à Prix Réduit ou Gratuite
Régime de retraite
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Microsoft Excel
Bases de données
Esprit d'analyse
Assurance qualité
Affaires
Compétences en communication

Description complète du poste

About Round Lake Treatment Centre

Round Lake Treatment Centre (RLTC) is an Indigenous-led residential treatment centre specializing in addictions and trauma recovery. Our work is grounded in an Indigenous worldview that sees wellness as the balance of mind, body, spirit, and emotions while honouring each person’s connection to family, community, culture, and land.

We provide culturally grounded, trauma-informed care that restores dignity, safety, and connection. Every team member contributes to a healing environment through professionalism, accountability, healthy boundaries, and respect.

About the Role

Reporting to the Administration Manager and Executive Director, the Quality Assurance Coordinator supports organizational quality improvement, accreditation activities, performance measurement, and reporting systems.

This position assists with monitoring quality indicators, collecting and analyzing program data, conducting reviews and audits, preparing reports, and supporting compliance with accreditation standards and funder requirements.

Key Responsibilities

Coordinate CARF accreditation activities and maintain accreditation documentation.
Conduct internal file reviews, audits, and compliance monitoring.
Track quality indicators, client outcomes, and program performance measures.
Conduct client follow-up surveys and satisfaction surveys.
Compile and analyze data to identify trends and opportunities for improvement.
Monitor critical incidents and assist with trend reporting.
Prepare quarterly and annual reports for leadership and funders.
Support policy review and continuous quality improvement initiatives.
Assist with staff education regarding quality standards and documentation requirements.
Ensure cultural safety and trauma-informed principles are reflected in quality assurance processes.
Maintain confidentiality and professional boundaries when handling sensitive information.

Qualifications

Diploma in Business Administration, Office Administration, Health Administration, Quality Assurance, or a related field.
Experience in administration, reporting, compliance monitoring, program evaluation, auditing, quality assurance, or a related area.
Strong organizational and analytical skills.
Proficiency with Microsoft Excel, databases, and reporting tools.
Strong written communication and report-writing abilities.
Ability to maintain confidentiality and exercise sound judgment.

Assests

Experience working in health care, social services, addictions treatment, or non-profit organizations.
Experience supporting accreditation activities, compliance processes, or quality improvement initiatives.
Knowledge of trauma-informed care.
Knowledge of Indigenous wellness approaches and culturally grounded service delivery.
First Nations connection or experience working with Indigenous communities.

Our Workplace Culture

Round Lake Treatment Centre is a healing environment where staff play an important role in supporting client wellness and recovery. Employees are expected to demonstrate personal accountability, professionalism, healthy boundaries, emotional maturity, and respectful relationships with clients and colleagues. Employees must be able to maintain fitness for duty and support a drug- and alcohol-free workplace in accordance with organizational policies. Round Lake Treatment Centre is a healing environment where staff play an important role in supporting client wellness and recovery. Employees are expected to demonstrate personal accountability, professionalism, healthy boundaries, emotional maturity, and respectful relationships with clients and colleagues. Employees must be able to maintain fitness for duty and support a drug- and alcohol-free workplace in accordance with organizational policies.

Benefits

Extended health and dental benefits
Pension plan
Employee Assistance Program (EAP)
Life and disability insurance
Vision care
Paid time off
Wellness program
On-site gym
On-site parking
Discounted meals

Work Location

In person – Armstrong, BC

Application Questions

Do you have experience with quality assurance, auditing, compliance monitoring, reporting, or program evaluation?
Are you proficient in Microsoft Excel and data reporting?
Are you legally entitled to work in Canada?
Are you able to reliably commute to or relocate to Armstrong, BC?

Hiring Preference

Preference will be given to qualified First Nations applicants under Section 6 of the British Columbia Human Rights Code, which permits bona fide occupational requirements for Indigenous-led organizations such as Round Lake Treatment Centre to advance culturally grounded healing.

How to Apply

Send your cover letter and resume to:
Shelly Mitchell
Email: [email protected]
Fax: 250-546-3227
Subject line: Quality Assurance — Permanent Full Time Position

Pay: $22.00-$25.00 per hour

Benefits:

Company pension
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
Vision care

Work Location: In person

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