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Developmental Support Worker - FULL TIME

Family Options
Oakville, ON

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Détails du poste

Permanent | Temps plein
Il y a 14 jours

Compétences

Utilisation d'un ordinateur
Certification RCR
Administration de médicaments
Prodiguer des soins
Études postsecondaires
Anglais
DEC
Assurance qualité
Certificat de premiers soins de base
Sens de l'organisation
Compétences en informatique
Travail social
Diplôme d'associé
Permis de catégorie G
Compétences en communication
Gestion du temps

Description complète du poste

Overview

Our organization provides specialized residential care for adults and/or children within the developmental services sector. We provide behavioral supervision and support mostly for people who are dual diagnosed (e.g., developmental need and a mental health issue).

A typical residence or “program” includes between two to four clients who are supported by direct support workers. (We also support clients who are living independently or in family homes.) Staff-to-client ratios vary based on client needs; most of our clients receive supervision and support 24 hours a day, 7 days a week. As such, most of our programs are considered continuous operations.

The Direct Support Worker (DSW) is accountable for efficient and effective day-to-day developmental support and personal care for residents. The position reports to the Program Supervisor.

The DSW’s mandate is to help residents achieve their development goals with dignity. Within that mandate, the Director is accountable for creating the conditions that result in:

Quality care and professional delivery of development support services
A work environment that prioritizes health and safety, accountability, and personal development

The Direct Support Worker interacts primarily with residents, other DSWs, the Shift Leader, and the Program Supervisor.

The DSW must maintain a thorough understanding and knowledge of the organization’s operating policies and practices and desired culture, including a focus on inclusion, equity, and diversity.

Qualifications

Post-secondary degree in the social services field (e.g., Social Service Worker, Developmental Services Worker, Child and Youth Worker)
Minimum of five (5) years’ experience in the social services field, particularly in residential treatment for developmental adults and/or children with complex developmental needs, autism spectrum disorder, schizophrenic spectrum disorders, mental illness, and dual diagnosis
Experience and sound knowledge of MCCSS guidelines and Quality Assurance Management (QAM) requirements for the licensing of residential programs is an asset

Other qualifications:

Valid G-class driver’s license and insurance
Government-regulated certifications (e.g., Occupational Health & Safety and Accessibility for Ontarians with Disabilities)
Certification in Safe Management Group Crisis Intervention (SMG) or Understanding Managing Aggressive Behaviour (UMAB), as applicable (must complete and maintain)
Current CPR Level C / First Aid certification
Acceptable results from Criminal Background Check, Broad Sector Check, and/or Vulnerable Sector Screening, as applicable
Proven experience delivering on the responsibilities outlined below

Value Drivers

The following outcomes reflect the performance of the DSW:

Positive QAM and licensing reviews from MCCSS
Proactive identification and resolution of organizational risks
Residents’ successful achievement of developmental goals

ResponsibilitiesA. Ensure quality care and professional delivery of development support services

Service Quality

Ensure BSPs, QAM and MCCSS requirements, organizational policies, SMG or UMAB training, and Behavioural/Crisis Protocols are understood and consistently applied
Implement BSPs, providing hands-on care and supporting daily living activities (personal hygiene, nutrition, medicine administration, etc.)
Promote community inclusion, independence, and self-determination
Support clients with social skills, communication, education, vocation, training, and leisure activities
Encourage self-expression, using both verbal and non-verbal/alternative communication systems
Apply behaviour techniques, interventions, and problem-solving skills collaboratively with teams and families
Participate in case conferences, progress reports, BSP and ISP meetings
Maintain clean, safe, and healthy residences; escalate maintenance issues as needed
Transport clients safely per Ministry of Transportation and organizational policy
Identify and mitigate risks, informing the Program Supervisor as appropriate
Actively participate in training and staff meetings

Administration & Compliance

Consistently follow QAM, Behavioural and Crisis Protocols
Document client progress, assessments, and reports accurately and on time
Prepare incident reports (IRs) and Serious Occurrence Reports (SORs) professionally and promptly
Maintain daily reports, logbooks, timesheets, payroll records, and attendance records accurately
Report complaints, risks, or concerns thoroughly and promptly
Contribute to health & safety compliance documentation as required

B. Create conditions for a healthy and safe work environment

Work Environment

Foster and role model a culture of respect, professionalism, dignity, compassion, accountability, and safety
Adhere to scheduling requirements; submit timecards and expenses weekly/bi-weekly
Support the Program Supervisor in managing resident Personal Needs Allowances (PNA)
Represent the organization as a preferred provider of developmental services
Build positive relationships with residents, families, staff, and stakeholders

Compliance

Adhere to HR policies, procedures, legislation, and Ministry Health & Safety standards
Maintain up-to-date certifications and HR data

C. All other responsibilities as required to help residents achieve their development goals with dignityRequired Capabilities

Commitment to the organization’s vision, mission, and core values
Ability to work collaboratively in an interdisciplinary team and independently with clients
Strong organizational, planning, and coordination skills
Alertness and observational skills in residential settings
Strong English oral and written communication skills
Sound crisis management abilities
Basic computer proficiency
Knowledge and practice of current QAM requirements

Work Conditions

Shifts may include evenings, weekends, and holidays
Physical and emotional fitness to:
Kneel, squat, bend, twist regularly
Lift and/or move up to 50 lbs regularly
Perform firm grasping tasks regularly
Engage in full range of motion for mobility
Participate in physical intervention/containment as required
Calmly manage aggressive client behaviour, potentially multiple times daily

Key Responsibilities (Summary)

Implement BSPs and assist with daily living activities
Promote independence, inclusion, and personal goal achievement
Provide personal care with dignity and respect
Support communication and self-expression using multiple methods
Accurately document and report client progress
Apply behavioural techniques and interventions
Conduct observations, assessments, and reports
Facilitate clients’ participation in social, educational, and community activities
Maintain a clean, safe, and welcoming environment

Compensation

Hourly Rate: $24.03 /hour
Temporary Wage Enhancement: Additional $3.00/hour

Job Types: Full-time, Permanent

Pay: $27.03 per hour

Education:

DCS / DEC (required)

Experience:

developmental care: 1 year (preferred)

Licence/Certification:

Class G Licence (required)
Crisis Intervention Training (preferred)

Work Location: In person

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