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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : outreach worker (toronto, on)

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RELIEF SUPPORT WORKER (GRANT HOUSE)

STREET HAVEN AT CROSSRDS
Toronto, ON

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Détails du poste

Il y a 18 heures

Compétences

Certification RCR
Microsoft Office
Certificat de premiers soins de base
Services à la personne
Travail social
Diplôme d'études collégiales (hors Québec)

Description complète du poste

Classification Title: Relief Support Worker (Grant House)

Department: Shelter & Housing Services

Hours of Work: Casual (working minimum two overnight shifts per month at

any sites of Street Haven as required)

Reports to: Manager of Housing & Shelter Services

Number of Positions: 1

Pay Rate: $25.90 Hourly

Application Deadline: Thursday, July 16, 2026

Requisition Type: Active Job Posting

Company Overview

Street Haven at the Crossroads is a multidisciplinary agency dedicated to supporting women on their journey toward safety, stability, and personal empowerment. The organization provides a continuum of care that includes emergency shelter services, supportive housing, addiction recovery programs, mental health supports, and skills training. Since 1965, Street Haven has served women across the Greater Toronto Area through both onsite and outreach community-based programs, meeting women where they are. Through an integrated and compassionate approach to service delivery, Street Haven helps women rebuild their lives with dignity, resilience, and hope.

Position Overview

The Relief Support Worker ensures efficient and effective support is provided to Street Haven clients. The Relief Support Worker provides opportunities for clients to reach their potential, particularly in relation to independence, social interaction, self-determination, and participation.

The Relief Support Worker will report to the Director of Housing and Shelter Services but can pick up shifts across multiple programs, including Housing & Shelter Services, as well as Addiction, Mental Health, and Outreach Services. Relief employees are required to bid for and work a minimum of two (2) offered assignments in any calendar month, specifically overnight shifts at any sites of Street Haven, in order to remain an active employee with Street Haven.

Key Responsibilities

Client support

Supports completion of intakes, admissions and orientations
Conducts mental health and wellness assessments and follow-up
Assesses and assists with client personal needs e.g., hygiene, nutrition, medical, and/ or emotional
Makes appropriate referrals, provides information and advocates with support services to assist clients with meeting their personal goals
Supports and facilitates stabilization of clients during their stay
Has a foundation for and understands guiding principles of group facilitation
Identifies, intervenes and effectively deals with crisis, conflict situations and emergency situations that arise
Advises clients of their rights and responsibilities
Explains, monitors and reinforces Street Haven policies and procedures to ensure a safe, mutually respectful environment
Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients
Monitors the safety, security, and general welfare of clients and facility during shift and documents shelter happenings and client activities as necessary
Communicates with shelter case managers regarding client care
Other duties as required

Program support

Works within a multi-disciplinary team, liaising with others to promote a supportive and respectful environment
Ensures flow of critical information, including documentation and shift change, to bring forward issues and occurrences that take place while on shift
Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients
Other duties as required

Housekeeping maintenance

Uses Street Haven ticket system for IT and property management support and maintenance
Maintain and complete any housekeeping maintenance that is required
Performs clean up duties, house chores and laundry using Street Haven sanitation and cleaning procedures
Refills supplies and food containers and restocks supplies
Services meals and completes kitchen clean up chores as needed
Other duties as required

Administration

Responsible for the admission, discharge and profile creation on the database for new clients
Develops and maintains accurate and confidential user of service record keeping in accordance with Catalyst and SMIS database Street Haven policies and procedures
Maintains accurate real time case notes, client data and other records
May be required to prepare shift report forms, chore sheet, cash control and the overnight checklist
Adherence to Shift Link database terms and usage
Other duties as required

Qualifications and requirements

Education and Experience

Degree or 2-year diploma from a registered community college in human services, social services or related community work or a suitable combination of education and experience.
1-2 years’ relevant experience, preferably in social services

Minimum 1 years’ experience working with marginalized women facing complex mental health and addiction issues
Certificates in First Aid, CPR, crisis intervention and prevention and harm reduction an asset

Proficient knowledge in the following areas:

Systemic issues of women who are facing of poverty, mental health, addiction, abuse and social isolation
Community resources for individuals who are homeless, at risk of homelessness, living in poverty, or living with mental health or addiction issues
Psycho-social rehabilitation, recovery model, motivational interviewing and journey of change and its influence on client outcomes
Privacy legislation and policies within the organization related to confidentiality of client information
Database entry and navigation
Microsoft Office, internet, email

The following skills and attributes:

Ability to identify and assess risk and implement strategies that minimize risk to self, the client, and others
Strong problem solving, conflict resolution and mediation skills within a solution-focused framework
Ability to de-escalate crisis situations and provide supportive services to women from a trauma informed, harm reduction perspective
Ability to provide resources and education in a group setting

Working environment

Employees may accept casual/ relief shifts posted through ShiftLink at any Street Haven program site, based on operational needs and availability. To maintain active relief employment status, employees are required to work a minimum of two (2) overnight shifts House per month.
Evenings and overnights
This position may be single or double shifted
The environment is dynamic and unpredictable and involves regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions.

Bona Fide Occupational Requirements (Physical Demands)

To safely perform the essential duties of this position, successful candidates must be able to meet the following bona fide occupational requirements:

Safely lift, carry, transfer, or pivot up to 23 kg (50 lbs) unassisted when required.
Perform frequent standing, walking, bending, crouching, reaching, and other physical movements throughout the shift.
Respond promptly to emergencies, including assisting clients during falls, evacuations, or crisis situations when required.
Work safely in a physically demanding, fast-paced, and unpredictable environment.
Where applicable, safely operate or assist with client-support equipment (e.g., mechanical lifts, gait belts, and slider sheets) in accordance with Street Haven policies and training.

Where we work

This role is based in Downtown Toronto and GTA, and requires working on-site during the hours of work. Some travel to other sites may be needed.

Inclusion

We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

Application process

To be considered for this position, you are committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion. We strongly encourage applications from women, and we welcome applications from candidates who can relate to and understand the unique needs of our client population.

We thank all applicants for their interest but only those selected for an interview will be contacted.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : outreach worker (toronto, on)

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