25 meilleures offres (customer care manager, manitoba) (à pourvoir)

Contract Manager
MWM Environmental —Winnipeg, MB
- 90 000 $ par an
- Temps plein
- Expérience en gestion
- Analyse de données
- Diplôme d'études secondaires
- Assurance Invalidité
- Congés payés
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il y a 14 jours
Store Manager
TELUS —Winnipeg, MB
- De 49 000 $ à 73 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Dentaire
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Customer Success Manager
Laivly —Winnipeg, MB
- Temps plein
- Télétravail
- Mentorat
- Intelligence artificielle
- Analytique
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il y a 1 jour
Service Manager
Confidential —Winnipeg, MB
- De 90 000 $ à 165 000 $ par an
- Temps plein
- Vente
- Mentorat
- Recrutement
- Assurance Invalidité
- Assurance Dentaire
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Inbound Customer Service Supervisor (10 years of Work Experience)
BASSTEL —Winnipeg, MB
- Temps partiel
- Anglais
- Saisie de données
- Dactylographie
Regional Operations Manager
Canadian Industries LTD. —Winnipeg, MB
- Télétravail
- Service à la clientèle
- Marchandisage
- Microsoft Office
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il y a 7 jours
Office Manager
Telpay Incorporated —Winnipeg, MB
- De 50 000 $ à 65 000 $ par an
- Temps plein
- Google Suite
- Microsoft Outlook
- Gestion des stocks
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 2 jours
Senior Recruitment Manager
IntouchCX —Winnipeg, MB
- De 75 000 $ à 85 000 $ par an
- Baccalauréat
- Gestion d'équipe
- Ressources humaines
- Assurance Dentaire
- Congés payés
Full Time Customer Care Supervisor
Leon's Furniture —Winnipeg, MB
- Temps plein
- Esprit d'analyse
- Gestion d'équipe
- Saisie de données
- Réductions Tarifaires
- Régimes de participation aux bénéfices
Regional Sales Manager
SMS Equipment Inc. —Winnipeg, MB
- De 115 000 $ à 125 000 $ par an
- Du Lundi au Vendredi
- Service à la clientèle
- Gestion d'équipe
- Recrutement
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Customer Service Supervisor
Perimeter Aviation —Winnipeg, MB
- Temps plein
- Microsoft Outlook
- Vente
- Diplôme d'études secondaires
Operations Manager (Overnight Shift)
IntouchCX —Winnipeg, MB
- De 60 000 $ à 65 000 $ par an
- Google Suite
- Diplôme d'études secondaires
- Expérience en supervision
- Assurance Dentaire
- Congés payés
Manufacturing Planning & Customer Care Manager
Carfair —Winnipeg, MB
- Temps plein
- Service à la clientèle
- Ingénierie
- Systèmes PGI
- Jours fériés payés
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Lead Call Centre Agent
Perimeter Aviation —Winnipeg, MB
- Temps plein
- Microsoft Outlook
- Diplôme d'études secondaires
- Esprit d'analyse
Event Manager- Winnipeg
Encore Global —Winnipeg, MB
- Temps plein
- Microsoft Word
- Microsoft Outlook
- Hôtel
il y a 2 jours
General Manager
Canadian Tire —Flin Flon, MB
- De 65 000 $ à 80 000 $ par an
- Temps plein
- Service à la clientèle
- Baccalauréat
- Sens de l'organisation
- Régimes de participation aux bénéfices
- Heures d'arrivée et de départ flexibles
assistant store manager - Winnipeg, MB
Starbucks —Winnipeg, MB
- De 52 600 $ à 63 050 $ par an
- Fins de semaine au besoin
- Expérience en gestion
- Vente
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Dentaire
il y a 4 jours
Office Manager
Sollio Agriculture —Winnipeg, MB
- Du Lundi au Vendredi
- Port de charges lourdes
- Service à la clientèle
- Gestion d'équipe
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store manager - Winnipeg, MB
Starbucks —Winnipeg, MB
- De 57 300 $ à 76 050 $ par an
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Dentaire
il y a 11 jours
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart / Pharmaprix —Winnipeg, MB
- Temps plein
- Gestion des stocks
- Mentorat
- Recrutement
PINK Manager-Polo Park
Victoria's Secret —Winnipeg, MB
- De 26,45 $ à 33,34 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Gestion d'équipe
Corporate Store Manager B - Store
Bulk Barn —Winnipeg, MB
- De 55 000 $ à 58 000 $ par an
- Temps plein
- Service à la clientèle
- Marchandisage
- Diplôme d'études secondaires
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Amazon Market Place Manager
The Fastener Group —Winnipeg, MB
- Vente
- Gestion des stocks
- Gestion d'équipe
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Office Manager (Contract)
Cogir Senior Living Canada —Winnipeg, MB
- Temps plein
- Gestion des stocks
- Compétences informatiques
- Expérience administrative
- Assurance Dentaire
- Congés payés
Retail Area Manager Winnipeg, Manitoba
Lovisa —Winnipeg, MB
- Vente
- Service à la clientèle
- Gestion d'équipe
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer care manager (manitoba)

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Contract Manager

MWM Environmental
Winnipeg, MB

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Détails du poste

Permanent | Temps plein
Il y a 14 jours

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Invalidité
Congés payés
Programme d'Aide aux Employés
Assurance Vie

Compétences

Utilisation d'un ordinateur
Gestion des contrats
Développement des relations avec la clientèle
Intégration des clients
Expérience en gestion
Gestion des opérations
Leadership d'équipe
Coaching
Politiques de santé et sécurité au travail
Études postsecondaires
Analyse de données
Gestion du rendement
Diplôme d'études secondaires
Expérience en supervision
Amélioration continue
Prise de décisions
Service à la clientèle
Orientation axée sur le service à la clientèle
Enquête d'incident
Recrutement
Contrats
Compétences en informatique
Soutien à la clientèle
Formation et développement
Affaires
Leadership
Procédures opératoires normalisées (PON)
Expérience en répartition
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Amélioration des processus opérationnels
Gestion du temps

Description complète du poste

Contract Manager

Location: Winnipeg, Manitoba

Role Overview

We are seeking an experienced and hands-on Contract Manager to join our Winnipeg operations team.

Reporting to the Regional Director of Operations, the Contract Manager is responsible for overseeing day-to-day operational activities, including dispatch, customer service, field operations, employee supervision, reporting, training, and process improvement.

This role will also serve as a key liaison with the City of Winnipeg, ensuring contractual requirements and service expectations are consistently met.

The ideal candidate is a strong people leader who thrives in a fast-paced operational environment and is passionate about safety, customer service, efficiency, and continuous improvement.

What You'll Do

Leadership & Operations

Serve as a key liaison with the City of Winnipeg to ensure contract requirements are met and service-related issues are addressed in a timely manner.
Provide daily leadership and direction to Supervisors, Drivers, Helpers, and dispatch personnel.
Oversee daily dispatch operations to ensure routes, service requests, and customer commitments are completed efficiently and accurately.
Coach, train, and support employees while ensuring company policies, procedures, and service standards are followed.
Monitor daily route progress using operational systems such as TRUX and Geotab and proactively address service disruptions or operational challenges.
Ensure routes are properly completed and operational information is accurately entered into company systems.
Support recruitment, onboarding, performance management, and employee discipline as required.
Coordinate personnel, equipment, and resources to meet daily operational requirements.
Work closely with the Regional Director of Operations, Supervisors, Dispatch, Drivers, and Mechanics to resolve operational issues and improve service delivery.

Customer Service

Support and lead customer service activities to ensure inquiries and concerns are handled professionally and promptly.
Work closely with Dispatch, Drivers, and Operations to ensure customer commitments are met.
Assist with escalated customer concerns and maintain positive customer relationships.
Identify recurring service issues and recommend improvements to enhance the customer experience.

Safety & Training

Promote a strong safety culture and ensure company safety procedures are consistently followed.
Support the organization's goal of reducing incidents, injuries, and property damage.
Assist with safety meetings, toolbox talks, incident investigations, corrective actions, and safety documentation.
Ensure employee safety certifications and training requirements remain current.
Support the onboarding and training of new employees.
Develop and maintain training materials, work instructions, and process documentation.
Coordinate cross-training opportunities and monitor training compliance.

Reporting & Continuous Improvement

Prepare and distribute operational, dispatch, customer service, and performance reports.
Track and analyze KPIs related to service, safety, productivity, and operational efficiency.
Identify operational trends, service challenges, and opportunities for improvement.
Develop and maintain Standard Operating Procedures (SOPs) and other process documentation.
Support the implementation and adoption of new operational technologies and systems.
Identify opportunities to streamline workflows, improve communication, and increase productivity.
Support new customer onboarding, service expansions, and other operational growth initiatives.
Perform other duties as assigned.

What We're Looking For

Education & Experience

High School Diploma or GED required.
Post-secondary education in Business Administration, Operations Management, Logistics, or a related field is considered an asset.
Minimum 3 years of management experience, preferably within the waste and recycling, transportation, logistics, or a similar operational environment.
Previous leadership, supervisory, or team lead experience is required.
Experience with dispatching, routing, reporting systems, and operational software is preferred.
Experience developing SOPs, training materials, or process improvements is considered an asset.
Required site-specific safety certifications must be maintained.

Skills & Qualifications

Strong leadership, coaching, and team development skills.
Excellent organizational and time-management abilities.
Strong communication and customer service skills.
Ability to analyze operational data and identify trends and opportunities.
Strong problem-solving and decision-making abilities.
Detail-oriented with a strong focus on accuracy and accountability.
Comfortable learning and working with operational technology and software.
Ability to manage multiple priorities in a fast-paced environment.
Strong commitment to safety, continuous improvement, and operational excellence.

Physical Requirements

Ability to use a computer and related office equipment throughout the workday.
Ability to perform administrative and operational responsibilities in both office and operational environments.

Join Our Team

If you are an experienced operational leader who enjoys developing teams, solving problems, improving processes, and delivering excellent service, we encourage you to apply.

Apply today to join our Winnipeg team as a Contract Manager.

Pay: $90,000.00 per year

Benefits:

Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match

Ability to commute/relocate:

Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer care manager (manitoba)

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