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Service Coordinator / Office Administrator

Squires Industrial Services Ltd.
Yellowknife, NT

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Détails du poste

Temps partiel | Temps plein
Il y a 1 jour

Compétences

Service à la clientèle
Expérience administrative
Expérience en supervision
Comptabilité
Compétences en informatique
Gestion de bureau
Gestion d'entreprise
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

Overview

We are seeking a highly organized and professional Service Coordinator / Office Administrator to join our team. This role is essential in ensuring smooth daily operations, managing client and vendor communications, and supporting team members across various administrative functions. The ideal candidate will possess strong communication, organizational, and supervisory skills, with experience in office management and bookkeeping. This position offers an opportunity to contribute to a dynamic work environment where attention to detail and proactive problem-solving are valued.

About Us

Squires Industrial & Heavy Duty Mechanics provides heavy equipment and industrial mechanical services to mining, construction, and industrial clients across Northern Canada. We pride ourselves on delivering excellent customer service, efficient scheduling, and quality workmanship. We are looking for a highly organized, customer-focused individual to join our team as a Service Coordinator / Office Administrator. This is a key position responsible for coordinating office operations, supporting our field mechanics, and ensuring our customers receive exceptional service.

Responsibilities

Answer incoming customer calls and emails
Create, update, and manage work orders Dispatch and communicate work assignments to mechanics
Coordinate daily schedules and priorities with technicians
Process customer payments
Prepare and issue customer invoices
Add labour, parts, and materials to work orders
Coordinate with suppliers to source and order parts
Pick up parts and supplies locally when required
Track employee camp accommodations Coordinate flights and travel arrangements for employees working rotational schedules
Generate reports from the company's operating software
Prepare and submit daily and weekly operational reports to the head office
Monitor work order progress and provide status updates to management Maintain accurate records and documentation
Assist with general office administration and other duties as required

Qualifications

Previous experience in an administrative, dispatcher, service advisor, office coordinator, or similar role is preferred
Strong customer service and communication skills
Excellent organizational and time management abilities
Ability to multitask in a fast-paced environment
Strong computer skills and the ability to learn new software quickly
Experience with invoicing, scheduling, accounting, or business management software is considered an asset
Experience working in the mining, construction, transportation, or heavy equipment industry is an asset
Valid driver's licence

What We're Looking For

The ideal candidate is someone who:

Is dependable and takes initiative
Can prioritize multiple tasks effectively
Communicates professionally with customers, suppliers, and staff Works well independently and as part of a team
Pays close attention to detail Is comfortable working with reports, scheduling, and operational data
Enjoys solving problems and keeping operations running smoothly

What We Offer

Competitive wage based on experience
Full-time, permanent position
Opportunities for advancement
Supportive team environment
Varied and engaging work with a growing company
The opportunity to play a key role in supporting mining and industrial operations across Northern Canada

Pay: From $18.00 per hour

Work Location: In person

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Service Coordinator / Office Administrator

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