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Assistant General Manager

Club Pilates Erin Mills
Mississauga, ON

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Détails du poste

Temps plein
Il y a 16 heures

Compétences

Expérience en gestion
Vente
Anglais
Diplôme d'études secondaires
Gestion des données
Leadership
Compétences en communication
Marketing

Description complète du poste

COMPANY OVERVIEW:

With over 1,000 locations in North America, Club Pilates is the world’s largest and fastest growing Pilates company. Our studio is a high-end boutique which focuses on quality reformer Pilates classes that cater to individuals at all fitness levels.

Job Description:

We are seeking a motivated and dynamic Assistant General Manager to help lead Club Pilates Erin Mills. A primary role of this position is to lead by example and drive membership sales. The ideal candidate will have a passion for health and wellness, exceptional leadership skills, and a proven track record in managing teams and operations. As the Assistant General Manager, you will work with the General Manager to oversee all aspects of studio operations, ensuring a welcoming, professional, and well-organized environment for clients and staff.

Responsibilities:

The ideal Manager will oversee all Studio functionality and operations with a heavy focus on membership sales and retention of existing members.

Studio Operations:

Assist the General Manager to oversee day-to-day operations of the studio, including scheduling, maintenance, and ensuring a clean and safe environment.
Enforce policies and procedures to ensure smooth operations.
Monitor and manage studio supplies and equipment, ensuring they are well-maintained and functional.

Team Management:

Assist in training and supervising of studio staff.
Provide ongoing support and feedback to ensure high performance and a positive work environment.
Assist the General Manager in scheduling staff to meet business needs and ensure adequate coverage for all studio activities.

Customer Service:

Ensure exceptional customer service by fostering a welcoming and professional atmosphere.
Address inquiries, feedback, and concerns promptly and effectively.
Build strong relationships with clients to enhance retention and satisfaction.

Sales and Marketing:

Assist in development and execution of marketing strategies to attract new members and retain existing ones.
Monitor sales and memberships, creating and implementing plans to meet revenue goals.
Analyze and report on studio performance metrics, including client retention, sales, and attendance.

Community Engagement:

Represent the studio at community events and networking opportunities.
Cultivate partnerships with local businesses and wellness organizations.

Qualifications:

2+ years of management experience, preferably in the fitness or wellness industry.
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Strong leadership, organizational, and interpersonal skills.
Sales and marketing experience with a track record of meeting revenue goals.
Confident in generating personal sales and helping in training Sales Reps in sales
Ability to help manage and drive multiple revenue streams: memberships, retail, and private training
Knowledge of Pilates or a strong interest in health and wellness.
Exceptional problem-solving and conflict-resolution skills.
Availability to work a flexible schedule, including some evenings and weekends.
Ability to excel in a dynamic and diverse environment.
Ability to recognize areas of improvement and make changes using good judgement.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, members and the general public.

Compensation and Benefits:

Competitive salary with bonus opportunities.
Health and wellness benefits.

Why Join Us

Clear sales process, scripts, and training provided
Uncapped commission & performance bonuses
Growth opportunities into other management roles
Supportive, high-energy studio environment

If you are an enthusiastic leader ready to inspire a team and help drive the success of a thriving Pilates studio, we want to hear from you!

Job Type: Full-time

Pay: $43,000.00-$50,000.00 per year

Application question(s):

What strengths do you possess that would make you the ideal candidate for the position?

Education:

Secondary School (preferred)

Experience:

Sales: 2 years (preferred)
Management: 2 years (preferred)

Work Location: In person

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