25 meilleures offres (facility coordinator, calgary, ab) (à pourvoir)

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COORD Group Fitness
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Trico Centre for Family Wellness —Calgary, AB
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il y a 1 jour

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Team Lead, Transit Operations Centre Support

City of Calgary
Calgary, AB

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Détails du poste

Temps plein
Il y a 2 jours

Compétences

Permis de conduire de classe 5
Certificat collégial
Service à la clientèle
Recherche
Esprit d'analyse
Ressources humaines
Ressources humaines
Diplôme d'études collégiales (hors Québec)
Affaires
Leadership
Compétences en communication
Permis de conduire

Description complète du poste

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Team Lead, Transit Operations Centre Support you will be responsible for the management of the Calgary Transit (CT) Video Unit, CT Call Centre, Business Continuity and act as the Emergency Response Planning Coordinator for CT. Primary duties include:

Provide day-to-day leadership and supervision of unionized staff, ensuring service standards, operational performance, and customer service expectations are achieved.
Monitor operational workload, staffing levels, scheduling, and service demands to ensure adequate resource coverage and business continuity.
Review performance metrics, identify trends, and implement process improvements to enhance operational efficiency, service delivery, and customer experience.
Lead employee performance management activities, including coaching, mentoring, training, conflict resolution, and attendance management.
Support the management of critical operational incidents, escalated customer concerns, and service disruptions, ensuring timely response and resolution.
Establish and maintain standard operating procedures, business continuity plans, and quality assurance processes to support consistent service delivery.
Coordinate with internal and external divisions to support real-time operational decision-making and effective communication during service disruptions and emergency events.
Analyze operational data and prepare reports, recommendations, and performance metrics to support leadership decision-making and continuous improvement initiatives.
Ensure compliance with corporate policies, collective agreements, safety requirements, and regulatory obligations.

Qualifications

A completed 1-year certificate in Business Administration, Human Resources, Emergency Management, Information Technology, or a related field with at least 10 years of transit leadership experience; OR
A completed 2-year diploma in Business Administration, Human Resources, Emergency Management, Information Technology, or a related field with at least 5 years of transit leadership experience; OR
A degree in Business Administration, Human Resources, Emergency Management, Information Technology, or a related field with at least 3 years of transit leadership experience.
Equivalent combinations of experience and education may be considered.
A valid Class 5 Driver's License (or provincial equivalent), with no more than 6 demerits and no current suspensions or charges pending OR a valid Graduated Driver's License (GDL) with no more than 4 demerits and no current suspensions or charges pending.
Ability to obtain a City of Calgary operator's permit.
Training in Incident Command Systems (ICS100, ICS200, ICS300, or ICS400) is an asset.
Ability to supervise staff, make timely decisions in a fast-paced environment and react appropriately to urgent and emergency situations.
The successful applicant will have strong analytical, research, customer service and communication skills.

Pre-employment Requirements

A security clearance will be conducted.
Successful applicants must provide proof of qualifications.

Position and Pay Information

Business Unit: Calgary Transit
Union: Exempt
Position Type: 1 Permanent
Compensation: Level M1 $115,627 - 144,534 per annum
Hours of work: Standard 35 hour work week.
Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
Location: 1417 33 Street SW and 1075 7 Street SE
Audience: Internal/External
Apply By: July 28, 2026
Job ID: 314876

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facility coordinator emplois - calgary, ab

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : facility coordinator (calgary, ab)

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