Position Summary
The Thriving Families Team Lead provides leadership, supervision, and program oversight for the Thriving Families team, which delivers prevention and early intervention services that strengthen families, promote healthy child and youth development, build resilience, and increase access to supportive community resources.
The Thriving Families Team Lead is responsible for supervising and supporting the Family & Youth Program Facilitators and Case Manager, and other infant, child and youth workers ensuring high-quality, responsive, and evidence-informed service delivery. This position provides guidance related to program planning, case consultation, participant support, community partnerships, outcome measurement, and continuous quality improvement.
Working from a family-centred, strengths-based, trauma-informed, culturally responsive, and prevention-focused approach, the Team Lead supports staff in delivering services that enhance caregiver capacity, strengthen relationships, promote youth well-being, and reduce barriers for children, youth, and families accessing supports.
The Thriving Families Team Lead ensures programming remains responsive to community needs, participant experiences, funding requirements, and organizational priorities. The role requires strong leadership, collaboration, communication, and the ability to balance operational oversight with relationship-based practice.
Programming is delivered throughout Grande Prairie and surrounding communities, including schools, community facilities, partner agency locations, rural communities, and GPFES locations.
Key Responsibilities
Team Leadership and Staff Supervision
- Provide direct supervision, coaching, mentorship, and support to the Family & Youth Program Facilitators and Case Manager.
- Establish clear expectations, support professional growth, and promote accountability for quality service delivery.
- Conduct regular individual supervision meetings focused on:
- Participant support
- Program delivery
- Case consultation
- Professional development
- Challenges and problem-solving
- Wellness and workload management
- Provide guidance and support related to complex participant situations, family needs, developmental concerns, and service coordination.
- Support staff in maintaining appropriate professional boundaries, ethical practice, and confidentiality.
- Identify training needs and support opportunities for ongoing skill development.
- Participate in recruitment, onboarding, orientation, and performance management processes as required.
- Foster a collaborative team environment that values reflection, innovation, and continuous improvement.
Program Oversight and Development
- Provide leadership and oversight for family, child, youth, and support programming.
- Ensure programs are delivered in alignment with:
- GPFES mission, vision, and values
- Family Resource Network priorities
- Funding agreements and reporting requirements
- Evidence-informed practices
- Support the development, implementation, and evaluation of programs that strengthen:
- Parenting capacity
- Family relationships
- Child development
- Youth resilience
- Protective factors
- Community connections
- Review program plans, curriculum use, participant engagement strategies, and service approaches.
- Identify opportunities for program enhancement based on community needs, participant feedback, data, and emerging trends.
- Support adaptation of services to address changing community priorities and barriers to access.
- Ensure programming remains inclusive, accessible, culturally responsive, and responsive to diverse family experiences.
Service Delivery Oversight
- Provide clinical-style consultation and operational guidance to the Case Manager – Intensive Supports.
- Support appropriate assessment, planning, referrals, and coordination of intensive services.
- Review individualized service plans and developmental support approaches to ensure they are participant-centered and aligned with best practices.
- Support coordination between supports, community agencies, schools, health professionals, and other service providers.
- Ensure services complement rather than duplicate existing community supports.
- Support staff in navigating complex family circumstances while maintaining a prevention and early intervention focus.
- Monitor caseloads to ensure participants receive meaningful and appropriate levels of support.
Family, Child, and Youth Programming Oversight
- Provide direction and support to the Family & Youth Program Facilitators in the planning and delivery of:
- Parenting education programs
- Caregiver education groups
- Child development programs
- Youth programs
- Community-based initiatives
- Ensure programming reflects current understanding of:
- Child and adolescent development
- Attachment
- Brain development
- Resilience
- Positive youth development
- Trauma-informed approaches
- Support staff in adapting programming to meet participant needs while maintaining program integrity.
- Review program outcomes, participation trends, and community feedback to inform future planning.
- Coordinate program schedules based on community needs, seasonal considerations, staffing resources, and service demand, while monitoring registrations and waitlists to ensure families have timely access to supports and identifying opportunities for additional programming where feasible.
Community Collaboration and Partnership Development
- Develop and maintain strong relationships with:
- Schools
- Municipalities
- Indigenous organizations
- Community agencies
- Health and social service providers
- Family-serving organizations
- Represent GPFES at community meetings, collaborative tables, and initiatives as assigned.
- Identify opportunities to strengthen coordinated service delivery and reduce barriers for families.
- Support staff participation in outreach activities, community events, and partnership initiatives.
- Promote awareness of GPFES programs and services throughout Grande Prairie and surrounding communities.
Service Planning and Community Responsiveness
- Monitor community needs, service trends, participant feedback, and emerging issues impacting families.
- Support responsive programming decisions based on:
- Community demand
- Available resources
- Seasonal considerations
- School calendars
- Rural access needs
- Partner priorities
- Support rural service delivery when needs are identified and resources allow.
- Consider transportation barriers, weather conditions, community events, school calendars, agricultural seasons, and accessibility challenges when planning service delivery.
- Ensure programs remain flexible and responsive while maintaining organizational standards.
Documentation, Evaluation, and Reporting
- Ensure staff maintain accurate documentation related to:
- Participant records
- Attendance
- Service plans
- Referrals
- Outcomes
- Program evaluations
- Monitor program data and outcomes to assess effectiveness and identify opportunities for improvement.
- Support preparation of internal reports, funding reports, and program summaries.
- Participate in quality improvement activities, evaluation processes, and outcome measurement initiatives.
- Use data and participant feedback to inform program decisions.
Organizational Leadership Responsibilities
- Participate as an active member of the GPFES leadership team.
- Support implementation of organizational priorities, strategic initiatives, and operational goals.
- Contribute to policy development, procedures, and continuous improvement efforts.
- Participate in organizational events, community awareness activities, and fundraising initiatives as required.
- Promote a positive workplace culture based on respect, collaboration, accountability, and shared responsibility.
- Perform other duties as assigned.
Qualifications
Education
Diploma or degree in one of the following preferred:
- Social Work
- Child and Youth Care
- Human Services
- Early Childhood Education
- Family Studies
- Psychology
- Education
- Recreation Therapy
- Leadership or related human services discipline
Equivalent combinations of education and relevant experience may be considered.
Experience
Preference will be given to candidates with experience in:
- Supervising or leading staff within human service programs.
- Family support services and prevention programming.
- Case management and service coordination.
- Child and youth programming.
- Parent education and caregiver support
- Early childhood development and developmental screening.
- Community-based service delivery.
- Trauma-informed practice.
- Program development and evaluation.
- Partnership development and collaborative service delivery.
- Supporting vulnerable children, youth, and families.
Knowledge and Skills
The successful candidate will demonstrate knowledge of:
- Family-centred practice
- Strengths-based approaches
- Trauma-informed practice
- Child and adolescent development
- Attachment theory
- Brain development and resilience
- Positive youth development
- Parenting education approaches
- Early intervention principles
- Community-based programming
- Case management practices
- Outcome measurement and program evaluation
The successful candidate will demonstrate:
- Strong leadership and supervision skills.
- Ability to coach, mentor, and develop staff.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to manage competing priorities.
- Strong critical thinking and problem-solving skills.
- Ability to build collaborative relationships.
- Strong documentation and reporting skills.
- Commitment to culturally responsive and inclusive practice.
Position Expectations
The Thriving Families Team Lead is expected to:
- Demonstrate commitment to the mission, vision, and values of Grande Prairie Family Education Society.
- Promote prevention and early intervention approaches that strengthen families and communities.
- Lead with compassion, accountability, and integrity.
- Support staff in providing safe, inclusive, respectful, and responsive services.
- Encourage innovation, reflection, and continuous learning.
- Maintain professional boundaries and ethical standards.
- Participate in required supervision, training, and professional development.
- Support flexible service delivery, including occasional evenings or weekends when required.
- Follow organizational policies, procedures, confidentiality requirements, and health and safety practices.
Requirements
The successful candidate must maintain:
- Satisfactory Criminal Record Check with Vulnerable Sector Search.
- Satisfactory Intervention Record Check.
- Valid Standard First Aid and CPR Certification.
- Valid Class 5 Driver’s License.
- Reliable vehicle for travel throughout Grande Prairie and surrounding communities.
- Minimum $2,000,000 automobile liability insurance.
Working Conditions
- Full-time position (35 hours per week).
- Work occurs in office settings, schools, community facilities, partner agencies, and community locations.
- Regular travel throughout Grande Prairie and surrounding rural communities may be required.
- Occasional evening and weekend programming or community events may be required.
- Work may involve supporting staff and families experiencing complex social, developmental, and emotional challenges.
- Moderate lifting and transportation of program supplies may be required.
Core Competencies
- Leadership & Staff Supervision
- Coaching & Mentorship
- Program Development & Oversight
- Family-Centred Practice
- Trauma-Informed Leadership
- Child & Youth Development
- Positive Youth Development
- Case Management Support
- Community Collaboration
- Relationship Building
- Strategic Thinking
- Communication & Presentation
- Cultural Responsiveness
- Conflict Resolution
- Outcome Measurement & Evaluation
- Critical Thinking & Problem Solving
- Professional Ethics & Accountability
Pay: $30.00-$32.00 per hour
Work Location: In person
