Service Planning Coordinator
External/Internal #511-2026-27
Full-Time, 35 hours/week, Permanent
LOCATION: Bradford (Office Location TBD)
REASON FOR RECRUITMENT: Vacancy
UNIONIZED POSITION: OPSEU Local 355
COMPENSATION: $30.74-$34.44 per hour and $55,948-$62,672 annually
ABOUT CATULPA COMMUNITY SUPPORT SERVICES/WHO ARE WE?
Catulpa Community Support Services is a FOCUS-accredited social services agency providing community supports to children, youth, adults, and families with special or unique needs.
In 2023 Catulpa celebrated our 50th anniversary and we continue to lead and evolve. We are proud to be a uniquely positioned case management agency with a life-spanning spectrum of programs and services.
LAND ACKNOWLEDGMENT
Catulpa acknowledges that it is situated on the traditional land of the Anishinaabe people. The Anishinaabeg include the Ojibwe, Odawa and Pottawatomi Nations, collectively known as the 3 Fires Confederacy. It should be noted that the Wendat and the Haudenosaunee Nations have also walked on this territory over time.
PURPOSE OF POSITION
To provide children and youth with multiple and/or complex special needs and their families with a seamless and family-centered service experience. As a result of Coordinated Service Planning, families and children/youth with multiple and/or complex special needs will:
- Have a clear point of contact for Coordinated Service Planning (their Service Planning Coordinator) and know who is accountable for developing and monitoring their child/youth’s Coordinated Service Plan
- Not have to repeat their stories and goals to multiple providers
- Have a single Coordinated Service Plan that is responsive to their Child/youth's goals, strengths, and needs
- Experience a family-centered process that recognizes that each family is unique; that the family is the constant in the child/youth’s life; and that they have expertise on their child/youth’s abilities and needs
- Know that providers will be communicating about the needs and goals of their child/youth and will be working toward a set of common goals identified in the plan
The Coordinated Service Planning process will be inclusive, accessible, and culturally-appropriate. It will be respectful of the values and meet the diverse needs of children, youth and their families.
STATEMENT OF MAJOR RESPONSIBILITIES
1. To provide consultation and co-ordination to children and their families by:
- Developing a strengths-based Coordinated Service Plan that addresses the service needs of the child/youth, is driven by the goals of the child/youth and family and that will support participation at home, school and in the community
- Facilitating the active participation of the child/youth and family in Coordinated Service Planning, including goal setting
- Facilitating the exchange of information between relevant providers in the children’s services, education, and health sectors in each service delivery area, to develop and maintain a single Coordinated Service Plan for the child/youth and their family
- Connecting families to relevant services and other community supports/resources in the service delivery area
- Exploring flexible and innovative approaches for service delivery to meet the needs of the child/youth and bring forward any barriers to innovation that may exist
- Monitoring, reviewing, and updating the Coordinated Service Plan, in collaboration with the child/youth and their family and relevant providers in the children’s services, education, and health sectors, as the child/youth and family’s needs and services change
- Being knowledgeable and available to discuss the child/youth and family’s concerns, if applicable, regarding the service plan
- Facilitating working relationships with providers in the children’s services, health and educations sectors, in order to enable their regular contribution into Coordinated Service Planning and obtain and share relevant information regarding services for the child/youth
- Assisting service providers in developing effective service plans and in supporting the implementation of the service plans
- Keeping informed about new resources for children with complex special needs or changes in service directions and sharing this information with colleagues and families
- Responding to complex situations and assist families in time of stress
2. To participate in professional development in consultation with manager, and to demonstrate initiative in learning and developing new techniques of service delivery
3. To participate in community and agency committees
4. To adhere to all agency standards, policies, and procedures
5. Must be aware of and adhere to Health and Safety Policy Rules and Regulations
6. An organized and accurate electronic clinical record will be maintained that demonstrates the provision of services, establishes accountability, and enable the evaluation of service quality for all persons served
7. To carry out other duties as assigned
WHAT WE OFFER:
- Paid benefits (Health, Dental, LTD) and Pension Plan
- 3 weeks paid vacation per year to start (with maximum entitlement being 7 weeks)
- Paid sick days, 2 float days, and 11 statutory holidays
- Hybrid work environment where eligible staff can apply to work from an approved home location for up to 50% of their work time.
- Access to a Life Wellness and EAP Program that offer mental health supports, resources and more
- Continuous professional development opportunities to support career growth
- A supportive and collaborative team culture that includes a number of committees with staff from a variety of departments who work together on projects and processes that enhance our culture of inclusion.
QUALIFICATIONS:
Education and Experience Level
- Post secondary degree at a university level in one of the social or behavioral disciplines, with directly related experience (2 to 3 years) in working with children/ and families with complex needs
Knowledge and Skills
- Knowledge of community and clinical issues relating to areas considered a priority, e.g. domestic violence, parental mental health issues/substance abuse, children with complex needs, and aboriginal issues
- Knowledge of family systems theory and an understanding of the family development and functioning
- Ability to develop co-operative relationships with clients, families, service providers, and other stakeholders
- Excellent communication and negotiating skills and judgment and ability to manage communication
- Strong facilitation and negotiation skills
- Ability to support self advocacy and empowerment for families
- Sensitivity, understanding and ability to work with a variety of value systems, beliefs and cultures
- Knowledge of community resources and relevant legislation
- Working knowledge of word processing and data entry
- A working knowledge of the French Language is beneficial
- Capacity to work independently
- Aware of Health & Safety Rules & Regulations
Valid driver’s license and access to a reliable vehicle.
Date of Posting: July 10th, 2026
If you are interested in this position, please apply by July 20th, 2026, by 4:00pm by uploading your resume via the BambooHR link provided below:
https://catulpa.bamboohr.com/careers/250
At Catulpa, Equity, Diversity and Inclusion (EDI) is a Strategic pillar. We are committed to building EDI through a continuous improvement approach. We are an equal opportunities employer and encourage all qualified candidates to apply including racialized individuals, those living with disability and other members of employment equity groups included within the Ontario Human Rights Code. Where needed, accommodations for disabilities will be made available upon request. Only those applicants selected for an interview will be contacted. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.
