Cornerstone Community Association
Job Posting (Bargaining Unit Position)
Job Title: Community Outreach Case Manager – Aftercare
Status: Full-time, Permanent, flexible hours; may involve evening and weekend hours.
Position Reports To: Community Outreach Manager
Starting Date: TBD
Purpose of Position:
We are a faith-based non-profit charitable organization providing social services to the Region of Durham. Responsible for provision of full, individualized, case
management and community-based mentoring services for
clients reintegrating into housing in the community, including
providing access and information on acquiring basic needs, advocacy for clients, assistance with building positive social support and networks, securing, and maintaining support services. To increase success, stability and independence for those at imminent risk of homelessness.
Educational Qualifications: This position has a minimum educational requirement of an Undergraduate Degree from a recognized University in a
directly applicable field and progressive, related work experience in the social service sector. Certification in Mediation as an asset.
Additional Requirements:
· Demonstrated understanding of accepted standards of Case Management practices and protocols.
· Previous experience with a high-needs population will be considered an asset.
· Ability to work independently as well as within a multi-disciplinary team.
· Ability to maintain a flexible work schedule and to multi-task.
· Ability to relate to homeless individuals and to establish relationships of
confidence and trust.
· Standard First Aid/CPR and CPI are required and must be maintained.
· Possess a positive, approachable manner and ability to represent the organization in a professional manner at all times.
· Demonstrated understanding of, and ability to manage, boundaries and professional ethics.
· Demonstrated understanding of mediation and conflict resolution techniques.
· Excellent oral and written communication skills and strong interpersonal skills.
· Possess and maintain a valid driver's license and a clean driver's abstract. Access to a reliable vehicle and insurable on company vehicle.
· Ability to successfully pass and maintain an (in-house) Enhanced Reliability Screening.
· Knowledge of current legislation affecting tenancies such as the Residential Tenancies Act and Social Housing Reform Act.
· Proficiency in computer keyboarding and computer software.
· Maintain a sound knowledge of community resources related to housing, legal
information, social service issues, mental health and addictions issues which are
relevant in making effective referrals.
· Maintain confidentiality of all information related to the position.
· Attend shift change, staff meetings, training and other meetings as required and assist with orientation and training of new staff.
· Ability to use intervention and therapeutic skills in an adaptable way to motivate
individuals.
Responsibilities:
Support and Mentoring
· Discuss and assess client's concerns and needs to provide support,
information, referrals, skill enhancement, and advocacy with or for them as
deemed necessary for the benefit and stability of the client.
· Provide mentoring support for daily living skills such as grocery shopping,
money management, budgeting, cooking skills, social interaction skills, public
transportation, personal hygiene and preventive health care, housekeeping, time
management. Through one-on-one mentoring and group workshops.
· Promote supportive social connections through encouraging participation and
providing access to support groups, churches or religious groups, recreational
outings, community gardens, interests, hobbies, vocational and educational
opportunities and volunteering.
· Develop and Facilitate programs, activities and workshops for clients that
promote and encourage positive and supportive social connections. Implement a
schedule of activities, gatherings, and workshops, providing transportation to
these events to ensure better access.
· Act as liaison and advocate for individuals at imminent risk of homelessness with
the community and partner agencies to promote and encourage a wrap-around
approach for more effective support.
· Educate and empower individuals to better utilize community resources and
services available to them to assist in sustaining stable housing in the
community.
· Provide individualized support based on the clients' needs that result in a
measurable increase in self- confidence, esteem, awareness, and self-sufficiency.
· Supporting, transporting, and advocating for clients at appointments as required.
· Facilitate and maintain a process for managing conflicts. Participate in negotiation,
mediation and conflict resolution with housing providers, community supports and
other community members.
· Encourage and coordinate resources for clients who require additional support.
· Other duties as assigned.
Administration
· Complete comprehensive client needs assessments and service plans, including identification of areas of need, goal development, and achievement strategies. Maintain all client files to legally accepted standards.
· Develop evaluation tools to assess client progress and effectiveness of the service plan.
· Initiate/attend Case Management meetings with other service providers as required.
· Compile and manage a database of community supports and programs, requirements for referrals and applications, resource books and or pamphlets, and publications for clients.
· Maintain and update knowledge of relevant legal information, social assistance issues, mental health system and other relevant housing issues.
· Complete daily travel and activity logs as required.
· Develop and maintain statistical reports on a monthly, quarterly and yearly basis.
· Ensure due diligence in personal safety as well as the safety of clients and other staff.
· Observe and adhere to all health and safety policies as well as Occupational Health and Safety legislation. Perform the duties of the position in a safe manner and manage risks of outreach appropriately.
· Adhere to all Agency policies, procedures and directives as well as all other applicable legislation i.e. Protection of Personal Information and Electronic Documents Act.
· Assist in Program development as required.
· Provide back-up support as required for other Program areas and other duties as may be assigned from time to time.
Teamwork
· Work within a team environment, providing support and information to Shelter team members regarding outreach work and liaising with staff regarding client needs.
· Work as part of a cross functional team of housing support staff.
· Provide Case Management support in other Program areas as required.
· Attend or initiate regular Case Management meetings as necessary to discuss the progress of clients.
· Provide support as required for other staff in the event of a client-related crisis.
· Work as a member of the overall Cornerstone staff team, adhering to the organizational mission and values.
· Attend regular staff meetings, staff training and other meetings as required.
· Assume rotational housing on-call responsibilities.
Public Relations
· Develop relationships for the purpose of supporting the downtown community
and assist organizations such as the police and hospitals with homeless clients.
· Assist in outreach program development where requested.
· Set up appointments, escort and advocate on behalf of the imminent risk of
homeless clients.
· Work with individuals and groups in need of support to address related needs as
they stabilize in their housing (i.e. community resources, financial services, etc.).
· Consult other program coordinators and outside agencies (where appropriate) in planning the transition of residents to permanent housing and/or to other programs or services in the community.
· Represent Cornerstone on various homelessness initiatives as assigned.
NOTE: The above specifications are representative of the basic nature of the position
and are not intended to be all inclusive.
Cornerstone Community Association welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates to take part in all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: $53,805.36-$62,292.24 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Oshawa, ON L1H 4G8: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (preferred)
Work Location: In person
