25 meilleures offres (it support technician, calgary, ab) (à pourvoir)

Lead Desktop Support
Rocky View County —Rocky View County, AB
- 90 995 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- Leadership
- Congé de maladie payé
Postuler rapidement
il y a 11 jours
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Calgary, AB
- Service à la clientèle
- Windows
- Compétences en communication
IT Technician Inside Warehouse Enviroment
Electronic Recycling Association —Calgary, AB
- De 20 $ à 22 $ de l’heure
- Temps plein
- Windows
- Réseaux informatiques
- Gestion du temps
- Réductions Tarifaires
Postuler rapidement
Service Desk Analyst
Compugen Inc —Calgary, AB
- Service à la clientèle
- Microsoft Office
- Technologies de l'information
il y a 5 jours
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Calgary, AB
- Temps plein
- En présentiel
- Compétences en communication
Postuler rapidement
Technical Analyst - Calgary
Field Law —Calgary, AB
- Temps plein
- Informatique
- En présentiel
Intermediate IT Tech
PSICORP Group —Calgary, AB
- De 42 000 $ à 55 000 $ par an
- Temps plein
- Service à la clientèle
- Windows
- Microsoft Office
Postuler rapidement
il y a 7 jours
Application Support Analyst
Enverus —Calgary, AB
- Temps plein
- Microsoft Excel
- Anglais
- Baccalauréat
Technical Support Analyst
PBS Systems —Calgary, AB
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Service à la clientèle
- Assurance Dentaire
- Congés payés
IT Field Specialist
Neighbourly Pharmacy —Calgary, AB
- Temps plein
- Informatique
- Port de charges lourdes
- Déplacements à prévoir jusqu'à 50%
Postuler rapidement
Service Desk Technician
ARC Business Solutions —Calgary, AB
- Heures supplémentaires
- Azure
- Port de charges lourdes
- Service à la clientèle
Postuler rapidement
Technical Support Representative
Canadian Fiber Optics Corp —Calgary, AB
- Fins de semaine au besoin
- Service à la clientèle
- Réseaux informatiques
- Sens de l'organisation
Postuler rapidement
il y a 12 jours
Senior Systems Administrator
Andrew Sheret Limited —Calgary, AB
- De 85 000 $ à 125 000 $ par an
- Temps plein
- Anglais
- SharePoint
- Technologies de l'information
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
HVAC Technical Support Advisor
The Group Master —Calgary, AB
- De 70 000 $ à 95 000 $ par an
- Travail hybride
- Schémas
- Vente
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Junior IT & Digital Operations Specialist (SEO, Website & Support)
Situate Business Solutions —Calgary, AB
- De 48 000 $ à 52 000 $ par an
- Temps plein
- Anglais
- Windows
- Microsoft Office
Postuler rapidement
il y a 10 jours
Systems Administrator
Deveraux Group of Companies —Calgary, AB
- Temporaire
- Microsoft Excel
- Informatique
- Bases de données
- Régimes de participation aux bénéfices
- Assurance Invalidité
Service Support Analyst
PBS Systems —Calgary, AB
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Service à la clientèle
- Assurance Dentaire
- Congés payés
il y a 8 jours
IT Systems Administrator
SecondShop —Calgary, AB
- Temps plein
- Microsoft Access
- Azure
- Systèmes PGI
Postuler rapidement
il y a 5 jours
IT Technician
MVP IT —Calgary, AB
- À partir de 32 000 $ par an
- Temps plein
- Microsoft Outlook
- Windows
- Déplacements à prévoir
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 5 jours
Information Management System Admin Support Specialist (SDx SPF)
AtkinsRéalis —Calgary, AB
- Temps plein
- Travail hybride
- Ingénierie
- Windows
- Compétences en communication
Geospatial Technical Support and Training Specialist - Alberta
Cansel Survey Equipment Inc. —Calgary, AB
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
IT Specialist
Neighbourly Pharmacy —Calgary, AB
- Temps plein
- Esprit d'analyse
- Compétences en communication
Postuler rapidement
Helpdesk Analyst - Strathmore, AB
Magnum Cementing Sevices Operations Ltd. —Strathmore, AB
- Heures supplémentaires
- Informatique
- Service à la clientèle
- Windows
Postuler rapidement
Help Desk Intern
Contego Tech Solutions Inc. —Calgary, AB
- De 18 $ à 25 $ de l’heure
- Temporaire
- Informatique
- Microsoft Office
- Réseaux informatiques
Postuler rapidement
il y a 11 jours
Remote Client Services Analyst
QHR Technologies Inc —Calgary, AB
- 45 000 $ par an
- Temps plein
- Télétravail
- Dépannage de logiciel
- Compétences en informatique
- Dactylographie
Postuler rapidement
il y a 1 jour

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support technician (calgary, ab)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de Workopolis.

Lead Desktop Support

Rocky View County
Rocky View County, AB

Postuler rapidement

Détails du poste

Permanent | Temps plein
Il y a 11 jours

Avantages

Congé de maladie payé

Compétences

Certification ITIL
Administration de système
Azure
Informatique
Gestion des incidents
SCCM
ITIL
Virtualisation
CompTIA Network+
Support informatique
Leadership
Compétences en communication
Gestion de serveurs
Active Directory
CompTIA A+
Intune
Technologie de l'information

Description complète du poste

Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect, and caring attitude as the 45,000 people who call Rocky View County home.

At Rocky View County we value employee work/life balance. Staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits after 30 days, 27 paid days off in their first year, plus general holidays, a pension plan, paid sick time, and a hybrid work environment for eligible positions.

Position Summary
The Desktop Support Lead serves as the senior technical resource for the Service Desk team, providing advanced troubleshooting, team leadership, incident coordination, and mentorship to Desktop Support Technicians. This role ensures efficient end-user support operations, manages communication during IT incidents and changes, develops team capabilities, and acts as the primary escalation point for complex technical issues.
Core Accountabilities
Leadership & Mentorship

Serve as a senior technical resource within the Service Desk team, providing advanced troubleshooting and resolution for complex hardware, software, and network issues.
Mentor and guide Desktop Support Technicians through one-on-one meetings, fostering skill development and knowledge sharing to enhance team performance.
Act as an escalation point for unresolved incidents, ensuring timely and effective resolution while maintaining clear communication with end-users.
Develop and deliver training materials and oversee training of desktop support technicians to improve the technical capabilities of the Service Desk team.
Collaborate with the Systems Administrator to ensure seamless integration between desktop support and systems administration functions.

Systems Support & Growth

Support the Systems Administrator with scheduled maintenance tasks under direct supervision
Learn server, storage, and cloud environment concepts through shadowing and assigned projects
Deploy patches and updates to end-user devices following established procedures
Assist with testing and validation of infrastructure changes in non-production environments

Incident Management & Communication

Serve as the primary coordinator for IT incidents affecting multiple users or critical systems
Triage incoming incidents to assess impact, urgency, and required response level
Coordinate response efforts across IT team members and external vendors during major outages
Draft and distribute timely communication to affected users regarding incidents, planned changes, and service updates
Maintain incident status updates throughout resolution, ensuring stakeholders remain informed
Document incident timelines, root causes, and resolutions in the ticketing system
Conduct post-incident reviews to identify lessons learned and process improvements
Manage the IT communication calendar for planned maintenance windows and system changes

Customer Service & Collaboration

Participate in the ticket queue on an ongoing basis, prioritizing complex and escalated tickets. Increase frontline ticket participation during high-volume periods and when Technician coverage is reduced.
Handle all client service requests with professionalism, positivity, and respect, ensuring a high standard of customer satisfaction.
Work collaboratively with cross-functional teams to resolve issues and deliver projects on time and within scope.
Maintain thorough documentation of incidents, requests, and resolutions within the helpdesk ticketing system.
Build and maintain strong relationships with vendors, ensuring effective support and maximizing the value of service agreements.

Compliance & Security

Ensure compliance with all relevant legislation, policies, and standards, including privacy, security, and health and safety requirements.
Implement and enforce security best practices for end-user devices, servers, and cloud environments.
Conduct regular audits of IT systems to identify and address potential vulnerabilities.

Other

Act in a professional and responsible manner to protect the integrity of employees and the business of Rocky View County.
Display a professional and ethical responsibility to protect privacy, use information appropriately, and maintain the confidentiality and security of all information related to employees, business, and residents of Rocky View County.
Work in accordance with the requirements established by the RVC Health and Safety Program and the Alberta OHS Act, Regulation and Code.
Take reasonable care to protect their health and safety and other persons at or in the vicinity of the worksite while they are working.
Perform other duties and special projects as assigned.

Position Requirements
A minimum of 4 years of progressive experience in IT support, with at least 2 years in a senior or advanced technical role along with a diploma or degree in Information Technology, Computer Science, or a related field.

Experience mentoring or training junior staff
Experience with incident management processes and major incident coordination
Strong written communication skills for crafting clear, non-technical user notifications
Ability to assess incident severity and coordinate appropriate response levels
Familiarity with ITIL incident management principles (or equivalent framework)
Experience with systems administration tasks, such as Active Directory, Group Policy, server management, and cloud environments, is highly desirable.
Certifications such as CompTIA A+, ITIL Foundation, Network+, Microsoft Certified: Azure Fundamentals, or equivalent are an asset.
Advanced troubleshooting skills for hardware, software, and network issues.
Proficiency in managing and deploying systems using tools such as SCCM, Intune, or equivalent.
Familiarity with server and storage administration, including virtualization technologies.
Knowledge of security best practices and experience implementing patches and updates.
Device Lifecycle management, Inventory & asset management, mediation and conflict resolution, audio/visual systems.

We thank applicants for their interest. Only those selected for an interview will be contacted.
Applications can be submitted online at www.rockyview.ca/careers.
We only accept resumes and additional application documents through our online recruitment system. In-person applications, email or other online forms will not be considered
Closing Date: Posting will close at 10 p.m. on July 26, 2026 or until a suitable candidate is found.
We recommend applying as soon as possible as we cannot accept late applications.
Interviewing and hiring may commence prior to the posted closing date.
If you require an accommodation during any part of the application or hiring process, please contact us at [email protected] and we will work with you to meet your needs.

Postuler rapidement

Affinez votre recherche

it support technician emplois - calgary, ab

Lead Desktop Support

Desktop Support Engineer (Dispatch /Part-Time)

IT Technician Inside Warehouse Enviroment

Service Desk Analyst

Tier 1 Technician (In-Office)

Technical Analyst - Calgary

Intermediate IT Tech

Application Support Analyst

Technical Support Analyst

IT Field Specialist

Service Desk Technician

Technical Support Representative

Senior Systems Administrator

HVAC Technical Support Advisor

Junior IT & Digital Operations Specialist (SEO, Website & Support)

Systems Administrator

Service Support Analyst

IT Systems Administrator

IT Technician

Information Management System Admin Support Specialist (SDx SPF)

Geospatial Technical Support and Training Specialist - Alberta

IT Specialist

Helpdesk Analyst - Strathmore, AB

Help Desk Intern

Remote Client Services Analyst

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support technician (calgary, ab)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact