Founded in 2008, Magnum Services quickly became an established well cementing service company with a broad operational footprint in North America. Through those roots, Magnum continues to develop and diversify to offer our customers a unique blend of technical expertise with a history of project execution excellence. We are competent in providing primary and remedial (P&A) oilfield cementing services, downhole isolation technologies, soil stabilization and fluid services. Many of these services can be applied across various industries, such as oil & gas, agriculture, construction, roads and infrastructure, laydown yards, and retention ponds. By applying technical expertise, synergy, efficiency, and the highest quality standards in everything that we do, Magnum separates ourselves from our competitors in all the services that we offer.
Under the direction of the Director of Corporate Services, the Helpdesk Analyst is responsible for maintaining all computer systems, ensuring that they run smoothly and providing technical support and advice to computer users.
Job Responsibilities
- Act as the primary resource for end user computer related problems/issues and questions.
- Maintain, analyze, and troubleshoot end user software and computer problems and test fixes to ensure problem has been adequately resolved.
- Perform hands-on fixes in person and remotely, including installing and upgrading of software and hardware.
- Escalate problems as required to additional support or management.
- Use helpdesk software to record, track, and document the helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Assist coworkers in the resolution of end users’ technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image, and clean PC’s, laptops, monitors, printers, and other related hardware.
- Support end user mobility products such as android phones\tablets and iOS devices.
- Alert management to emerging trends in incidents.
- Adhere to site audit responsibility policies and procedures.
- Assist in developing and documenting improvements to current processes.
- Participate in training and development activities.
- Other related duties as required.
Qualifications - Required
- Able to work overtime, accommodate a flexible schedule, and travel to meet the needs of the business.
- Participate in a rotational afterhours On-Call schedule.
- Able to lift up to 50 pounds independently.
- Able to climb ladders and stairs and crawl on the floor and under desk.
- Customer service focused with excellent client management skills.
- Strong work ethic, positive attitude, reliable, and dependable.
- Legally eligible to work in the country the role is based out of.
Qualifications - Looking For
- Experience in the support of MS Windows systems, software and tools.
- Experience supporting end user hardware and software.
- Understands the importance of safety.
- Demonstrated initiative and results orientated.
Qualifications - Assets
- College diploma or a bachelor’s degree in computer science or information systems.
- High degree of flexibility and adaptable to changing priorities.
- Self-starter, organized, able to prioritize and multitask.
- Able to work autonomously and be proactive in addressing issues.
Magnum Services is an equal opportunity employer. We celebrate, support, and thrive on diversity, and are committed to creating an inclusive environment for all employees. Please note that this position will remain open until a successful candidate is found. While all candidates are welcome to apply, only those who appear to meet the requirements of our available roles will be contacted.
