23 meilleures offres (guest service agent, willowdale, on) (à pourvoir)

Customer Retention Specialist (Remote)
The Travel Corporation —Toronto, ON
- De 23 $ à 25 $ de l’heure
- Fins de semaine au besoin
- Télétravail
- Microsoft Excel
- Vente
- Service à la clientèle
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Hotel Guest Services Agent (Front Desk Agent)
Courtyard Toronto Mississauga West —Mississauga, ON
- Quart de soir
- Service à la clientèle
- Hôtel
- Compétences en communication
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Front Desk Agent
InnVest Hotels Limited —Markham, ON
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
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Butler Service Desk Agent
Marriott International, Inc —Toronto, ON
- De 21,27 $ à 26,59 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Pas d'expérience requise
- Hôtel
Intern - Guest Services Agent
Germain Hotels —Toronto, ON
- Service à la clientèle
- Hôtel
- Compétences en informatique
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Guest Service Representative
Motel 6 Whitby —Whitby, ON
- De 17,80 $ à 18,00 $ de l’heure
- Temps partiel
- Bilingue
- Service à la clientèle
- Hôtel
- Congés payés
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il y a 4 jours
Guest Services Agent Part Time TownePlace Suites Mississauga-Airport Corporate Centre
Silver Hotel Group —Mississauga, ON
- 19,95 $ de l’heure
- Temps partiel
- Microsoft Excel
- Service à la clientèle
- Hôtel
- Bourses d'Études
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Front Desk Agent (Resort)
CEM Resorts —Toronto, ON
- De 12 $ à 25 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Hôtel
Hotel Front Desk- Part-Time
Best Western PLUS Toronto Airport —Mississauga, ON
- De 21 $ à 22 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Hôtel
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Front Desk Agent
Stay Inn —Etobicoke, ON
- À partir de 20 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Hôtel
- Expérience administrative
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8 h
Reservations Agent – Resort
CEM Resorts —Toronto, ON
- De 10 $ à 20 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Service aux visiteurs
Front Desk Agent
Sheridan College - Campus Living Centres —Oakville, ON
- De 18 $ à 22 $ de l’heure
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- En présentiel
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il y a 2 jours
Front Desk Agent
Stay Inn Hospitality —Etobicoke, ON
- De 18 $ à 19 $ de l’heure
- Temps partiel
- Google Suite
- Service à la clientèle
- Microsoft Office
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il y a 7 jours
Front Desk Agent
Homewood Suites by Hilton —Etobicoke, ON
- De 18,00 $ à 21,56 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
- Assurance Dentaire
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il y a 6 jours
Front Desk Supervisor
Sonesta —Toronto, ON
- De 55 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Mathématiques de base
- Anglais
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
Guest Service Representative / Night Auditor
Holiday Inn & Suites Mississauga West / Meadowvale —Mississauga, ON
- De 19 $ à 20 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
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il y a 7 jours
Wedding Specialist
Hotel X Toronto —Toronto, ON
- De 60 000 $ à 65 000 $ par an
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Guest Sales Agent
Hornblower —Toronto, ON
- 17,60 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Compétences en informatique
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Front Office Manager
Hilton Garden Inn Hotel —Mississauga, ON
- De 50 000 $ à 55 000 $ par an
- Fins de semaine au besoin
- Port de charges lourdes
- Service à la clientèle
- Hôtel
- Réductions Tarifaires
- Assurance Invalidité
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Leasing Agent
Tribe Management inc —Toronto, ON
- De 18 $ à 22 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Déplacements à prévoir
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Front Desk Associate
Fairfield by Marriott Bolton —Bolton, ON
- De 19,50 $ à 21,00 $ de l’heure
- Temps partiel
- Microsoft Word
- Google Suite
- Hôtel
- Assurance Dentaire
- Congés payés
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il y a 9 jours
Front Desk Agent
Fairfield by Marriott Inn & Suites Bradford —Bradford, ON
- De 17,60 $ à 20,00 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Hôtel
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il y a 8 jours
Sr. Manager, Equity Compensation
RBI —Toronto, ON
- De 140 000 $ à 160 000 $ par an
- Temps plein
- Microsoft Excel
- Finance
- Esprit d'analyse
- Plan d'actionnariat des employés
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Customer Retention Specialist (Remote)
The Travel Corporation —Toronto, ON
Support trade partners by equipping them with tools, information, and resources needed to close bookings and retain guests.
De 23 $ à 25 $ de l’heure
Postuler rapidement
Guest Service Agent - Part Time
Sonesta —Toronto, ON
Valid driver’s license required. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to…
De 19 $ à 20 $ de l’heure
il y a 1 jour

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (willowdale, on)

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Customer Retention Specialist (Remote)

The Travel Corporation
Toronto, ON

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Détails du poste

Temps plein

Compétences

Prospection commerciale
Microsoft Excel
Fidélisation de la clientèle
Vente
Service à la clientèle
Traitement des plaintes
Gestion des données
Compétences en communication

Description complète du poste

POSITION SUMMARY

Our Global team is dedicated to empowering frontline agents with real-time support, tools, and guidance to help them deliver exceptional service to our customers. Through collaboration, empathy, ownership of key support processes, and a continuous improvement sales mindset, the team works cross-functionally to create seamless, effective, positive experiences for both our people and our guests.

As a Customer Retention Specialist at The Travel Corporation, you will play a key role in executing retention strategies that preserve revenue, strengthen guest loyalty, and enhance long-term satisfaction. You will act as a subject matter expert during high-impact disruptions, such as cancellations, withdrawn or consolidated tours. Waitlisted and/or denied bookings. Ensuring all guests receive clear options, empathetic support, and exceptional service.

This role requires a calm, solutions-focused sales professional who can de-escalate sensitive situations while retaining bookings. Working closely with the Customer Retention Manager, you will drive revenue by promoting cross-brand opportunities, guiding customers and trade partners through complex changes, and delivering a seamless support experience. This role requires sales mindset, empathetic communication, problem-solving, data management, and Excel skills are essential in this fast-paced environment.

You will also provide advanced customer support, insights related to products, systems, policy, and retention processes, including but not limited to, TTC River and Touring Brands (Contiki, Costsaver, Trafalgar, Insight Vacations, Trafalgar River, Grand European Travel, and Luxury Gold).

KEY RESPONSIBILITIES
Resolving Impacted Bookings

Notify trade partners and direct guests of Withdrawn, Cancelled, Consolidated Denied & Waitlisted Departures.
Work collaboratively to deliver alternatives while upholding brand integrity, cost-control strategies and sales focused resolutions
Lead deescalation during emotionally heightened conversations, helping customers feel heard, supported, and reassured.
Perform revenue retention tasks for denied product requests, duplicate bookings, and waitlist movements, preventing unnecessary revenue loss.
Ensure all booking retention activities comply with company policies by accurately documenting revenue-impacting changes and following approval procedures

Revenue Retention & Cross Brand Solutions

Cross-sell and upsell across TTC Touring Brands to save affected bookings and retain customer loyalty.
Provide tailored rebooking solutions, offering alternative departures, itineraries, brands, or seasonal options.
Follow up on all non-paid and partially paid bookings impacted by withdrawn or denied departures to secure payment and save the sale.
Review, calculate, and report company costs related to saved and lost bookings, ensuring financial transparency.
Maintain strong customer and trade partner relationships to understand preferences and optimize retention opportunities.
Increase customer lifetime value through proactive retention strategies and consultative sales techniques
Leverage relationship-building skills to retain clients and consistently meet or exceed sales targets
Demonstrates strong performance by achieving individual and team KPIs aligned with retention, customer satisfaction, and revenue goals including ancillary sales

Customer Experience, Communication & Issue Resolution

Function as the main point of contact for Travel agents and customers
Provide clear, empathetic, and sales-focused solutions. Aligned with brand messaging and communication while aligning with TICO regulations and brand policies.
Address customer concerns swiftly and effectively, ensuring high satisfaction and emotional reassurance.
Utilize exceptional de-escalation skills to manage upset or distressed customers with professionalism and compassion.
Support trade partners by equipping them with tools, information, and resources needed to close bookings and retain guests.

Data Driven and Detailed oriented

Excel skills to manage retention reports, cost analysis, and cancellation tracking.
Maintain high accuracy when analyzing and reporting financial impacts including saved bookings, lost bookings, and associated costs to the business.
Conduct proactive audits to ensure all personal agent retention data is clean, correct, and ready.
Support data requests from internal teams, offering clear insight into customer retention trends.
Demonstrates a strong willingness to learn new skills, brands, regions, systems, and technologies as the company evolves, with the ability to become an expert in Tropics, Longitude, and any future platforms introduced.
Perform revenue retention tasks to prevent unnecessary revenue loss.

ROLE SUCCESS CRITERIA

Communicates clearly and empathetically, using strong de escalation skills to manage sensitive or high pressure customer situations.
Prioritizes and manages multiple retention cases efficiently while maintaining accuracy and high service standards.
Demonstrates flexibility and resilience during operational changes, high volumes, or escalated customer scenarios.
Builds positive, trust based relationships with customers and travel agents to support successful retention and rebooking outcomes.
Adheres to company policies and procedures when retaining bookings, ensuring all revenue impacting changes are accurately documented and compliant.
Contributes to team results by collaborating effectively and consistently meeting personal and team KPIs tied to revenue, retention, compliance, and customer satisfaction.
Apply strong negotiation, problem solving, and resolution skills to secure revenue and drive successful retention sales and revenue generating results.
Maintains a high level of professionalism, confidentiality, and attention to detail, particularly in documentation, data accuracy, and customer communication.

KEY INDIVIDUAL TRAITS
Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.
Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.
Sales Driven: Consistently seeks to drive revenue growth by retaining bookings, identifying upsell opportunities, and delivering value-driven recommendations.

YOUR EXPERIENCE AND EXPERTISE

Experience in customer retention, inbound/outbound sales, customer service, or complaints handling. (preferred)
Strong background in deescalation and managing high sensitivity customer issues. Sales experience (preferred)
TTC or travel contact center experience is highly regarded.

TRAVEL & OTHER REQUIREMENTS

Work Location: Fully remote
As part of a global support team flexibility with shift work is required, including evenings, weekends, and public holidays
Extended working hours possible based on business needs
Other Duties as required

The Travel Corporation is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
We may use technology, including artificial intelligence (AI), to support aspects of our recruitment process. All decisions are reviewed by our hiring team to ensure fairness and consistency.

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