ALFA TINT & PAINT PROTECTION
OFFICE ADMINISTRATOR & CUSTOMER EXPERIENCE COORDINATOR
Position Type: Full-Time
Location: Red Deer, Alberta
Reports To: Owner & President
Works closely with the Vice President in support of administrative, operational, and customer experience responsibilities.
ALFA Tint & Paint Protection
Central Alberta's Leading XPEL-Certified Tint & Paint Protection Specialist
ABOUT ALFA
ALFA Tint & Paint Protection is Central Alberta's leading XPEL-certified installer of automotive and marine paint protection film, window tint, and related protection products. We also provide residential and commercial window film solutions throughout Central Alberta.
What started as a small operation has grown steadily through hard work, exceptional customer service, and a commitment to quality. Today, ALFA has earned a reputation as a trusted industry leader serving a diverse customer base across the region.
We're proud of our growth, but we're even prouder of how we've grown.
We believe in doing things the right way, treating customers with respect, supporting one another as a team, and continuously improving every year.
OUR CULTURE
We are a family-owned business built from the ground up.
We work hard, support one another, celebrate success, and believe every team member contributes to our future.
We value:
- Professionalism
- Accountability
- Initiative
- Respect
- Positive Attitudes
- Teamwork
Our team is diverse, our customers are diverse, and we believe different perspectives make us stronger.
POSITION SUMMARY
The Office Administrator & Customer Experience Coordinator serves as the organizational hub of the business and is often the first point of contact for our customers.
This role combines customer service, office administration, scheduling, invoicing, and operational support. The successful candidate will help ensure our customers receive an exceptional experience while supporting the daily operations of a busy and growing business.
This is more than a receptionist position.
It is a key role that helps keep the business organized, responsive, and efficient every day.
The successful candidate will become an important contributor to the continued growth and success of ALFA Tint & Paint Protection.
KEY RESPONSIBILITIES
Customer Service & Reception
- Welcome customers in a professional and friendly manner
- Answer and direct incoming phone calls
- Respond to email and customer inquiries
- Create positive first impressions for every customer
- Follow up with customers as required
Scheduling & Coordination
- Schedule customer appointments
- Coordinate workflow calendars
- Communicate scheduling updates with team members
- Assist in managing daily workflow priorities
Administration & Office Operations
- Prepare estimates and customer documentation
- Create invoices and process payments
- Maintain accurate customer records
- Manage filing and document organization
- Coordinate office supplies and general office administration
- Support internal processes and operational efficiency
Administrative Support
- Support the Owner & President with administrative tasks
- Assist with Microsoft 365 communications and documentation
- Help improve systems and processes where appropriate
- Participate in special projects as assigned
Marketing Support (Asset)
- Assist with social media and online customer engagement
- Support marketing and promotional activities when required
REQUIRED QUALIFICATIONS
- Experience using Intuit QuickBooks
- Strong customer service skills
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- High attention to detail and accuracy
- Professional appearance and demeanor
- Reliable, dependable, and punctual
- Ability to multitask in a busy environment
- Ability to work independently and as part of a team
PREFERRED QUALIFICATIONS
- Experience with Microsoft 365, including Outlook, Word, Excel, and Teams
- Experience in automotive, retail, service, or customer-facing industries
- Social media experience
- Experience coordinating schedules and workflow
- Experience supporting small business operations
WORK SCHEDULE
Full-Time
Monday through Friday
8:30 AM to 5:00 PM
Occasional Saturday hours may be available during peak periods or when additional support is required.
COMPENSATION & BENEFITS
- Competitive hourly wage of $18-$24 per hour, depending on experience, qualifications, and demonstrated capability.
- ALFA believes in rewarding performance. Compensation growth opportunities are available for individuals who demonstrate strong performance, reliability, initiative, and a commitment to helping the business succeed.
- Comprehensive benefits including:
- Prescription Drug Coverage
- Dental Coverage
- Vision Coverage
- Extended Health Coverage
- Ten paid statutory holidays annually.
- Profit-sharing eligibility after one year of employment.
- We believe in sharing success with our team, and yes, profit sharing is real here. Our team plays a direct role in the success of the business, and when the business succeeds, they share in that success.
- Opportunity to work directly with company leadership.
- Stable long-term employment with a growing local business
WHAT SUCCESS LOOKS LIKE AT ALFA
Successful team members:
- Create an exceptional experience for every customer
- Keep the office organized, accurate, and running smoothly
- Communicate professionally and proactively
- Take ownership of responsibilities
- Support teammates and contribute to a positive workplace culture
- Look for ways to improve processes and efficiency
- Represent ALFA's reputation for quality and service in every interaction
WHY JOIN ALFA?
At ALFA, you'll have the opportunity to make a meaningful contribution to a growing company, work directly with ownership, develop your skills, and be part of a team that genuinely values people, hard work, accountability, and shared success.
We're building for the long term and looking for someone who wants to do the same.
If you're looking for more than just a job and want to be part of a team where your contributions matter, we'd love to hear from you.
Pay: $18.00-$24.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- Vision care
Work Location: In person
