6 meilleures offres (night auditor/front desk, queenston, on) (à pourvoir)

Night Auditor/Front Desk Agent
Sweetwater Group —Queenston, ON
- De 22 $ à 23 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
Night Auditor - Sheraton Fallsview
Canadian Niagara Hotels —Niagara Falls, ON
- De 18,20 $ à 19,31 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Hôtel
- Assurance Dentaire
Postuler rapidement
il y a 7 jours
Night Auditor/Front Desk
Holiday Inn Express Niagara-on-the-Lake —Niagara-on-the-Lake, ON
- À partir de 19,15 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Hôtel
Postuler rapidement
il y a 14 jours
Night Auditor/Front Desk Agent
Holiday Inn by the Falls —Niagara Falls, ON
- À partir de 17,60 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Hôtel
Postuler rapidement
il y a 10 jours
Night Auditor/Front Desk Agent
Casablanca Hotel —Grimsby, ON
- De 17,20 $ à 20,00 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 3 jours
FOH Rooms - Night Auditor
Canadian Niagara Hotels Group —Niagara Falls, ON
- De 18,20 $ à 19,31 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Hôtel
- Assurance Dentaire
Postuler rapidement
il y a 7 jours

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Night Auditor - Sheraton Fallsview
Canadian Niagara Hotels —Niagara Falls, ON
Deliver professional, courteous, and high-quality service to all guests, maintaining the hotel’s commitment to excellence in guest satisfaction.
De 18,20 $ à 19,31 $ de l’heure
Postuler rapidement
il y a 7 jours
FOH Rooms - Night Auditor
Canadian Niagara Hotels Group —Niagara Falls, ON
Deliver professional, courteous, and high-quality service to all guests, maintaining the hotel’s commitment to excellence in guest satisfaction.
De 18,20 $ à 19,31 $ de l’heure
Postuler rapidement
il y a 7 jours

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Night Auditor/Front Desk Agent
Sweetwater Group —Queenston, ON
Handle guest inquiries and resolve issues promptly to ensure high levels of customer satisfaction - including light maintenance, rooms switches, technical…
De 22 $ à 23 $ de l’heure
Postuler rapidement
Night Auditor - Sheraton Fallsview
Canadian Niagara Hotels —Niagara Falls, ON
Deliver professional, courteous, and high-quality service to all guests, maintaining the hotel’s commitment to excellence in guest satisfaction.
De 18,20 $ à 19,31 $ de l’heure
Postuler rapidement
il y a 7 jours

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : night auditor/front desk (queenston, on)

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Night Auditor/Front Desk Agent

Sweetwater Group
Queenston, ON

Postuler rapidement

Détails du poste

Temps partiel

Avantages

Stationnement sur place

Compétences

Bilingue
Hospitalité
Audit financier
Multilingue
Service à la clientèle
Slack
Comptabilité
Service alimentaire
Standard téléphonique
Service aux visiteurs
Étiquette au téléphone
Compétences en communication
Hôtellerie

Description complète du poste

Job Summary

We Are Hiring: Late-Night Audit - Front of House

We are seeking a dedicated Night Auditor/Front Desk Agent to join our hospitality team. This role is essential in ensuring smooth overnight operations, providing exceptional guest services, and maintaining the hotel’s reputation for excellence. The ideal candidate will be detail-oriented, friendly, and capable of managing multiple tasks in a fast-paced environment. Bilingual or multilingual skills are highly valued to assist a diverse guest demographic.

The Sweetwater Group is a privately held boutique hospitality management & development company based in the Niagara Region of Canada. We aim to provide exceptional quality experiences for our guests built on the values of authenticity, excellence, beauty, responsibility, and positive community engagement.

The Sweetwater Group holds 3 historic properties in the immediate reach of world-renowned wineries, excellent restaurants and live theatre, the majestic Niagara Falls, and all the natural beauty of Canada's unique fruit belt.

We are currently looking for exceptional Guest Service staff to join us as we build out a unique and exciting contemporary hospitality offering in Niagara-on-the-Lake (NOTL) and Ontario.

About the Role

You will be responsible for greeting our guests, managing reservations, coordinating subcontractors and deliveries, and working closely with the team to help communicate and deliver an exceptional guest experience rooted in our values.

You will work collaboratively with staff to create a remarkable environment for guests that is respectful, personal, safe and at ease, inspired, detailed-oriented, and exceeds expectations.

Must be able to work evenings, weekends and holidays.

Hourly positions starting at $22/hour.

Responsibilities

Greet guests upon arrival and during check-in/check-out processes with professionalism and courtesy
Answering the Concierge line and assisting in-house guests will thier issues or questions, and alerting a manager as required
Manage guest reservations, cancellations, and modifications efficiently using multi-line phone systems
Handle guest inquiries and resolve issues promptly to ensure high levels of customer satisfaction - including light maintenance, rooms switches, technical issues, noise complaints and more.
Conduct nightly audits of accounts, ensuring accuracy in billing and financial records
Maintain accurate records of guest information and hotel activities during late-night hours
Provide information about hotel amenities, local attractions, and services to guests
Ensure the front desk area remains organized, clean, and welcoming throughout the shift
Follow proper phone etiquette when communicating with guests and staff via multi-line phone systems
Assist with administrative tasks as needed to support hotel operations

About You

Be an excellent communicator with at least 2 years experience in hotel, food service, and/or property management
Share the vision, and have a passion for promoting the culture and brand, of the Sweetwater Group
Be able to multi-task with flexibility in hours -- assisting with everything from booking to front-of-house to property management -- in a demanding environment with high expectations for quality of service
Be a demonstrated team player that can work collaboratively with other staff who share a passion for the business and what it stands for
Understand niche markets and stay abreast of trends in the boutique hotel industry
Have technical proficiency on digital platforms including Cloudbeds, Slack, Facebook, and other cloud-based software
Foremost attention to detail

Job Types: Part-time, Seasonal

Experience:

Customer service: 2 years (preferred)
Hotel & Accommodations Night Audit or Guest Services Staff: 2 years (preferred)

Work Location: In person

Qualifications

Previous experience in a night audit role, accounting or hospitality roles is preferred; hotel experience is a plus
Strong customer service skills with a friendly and professional demeanor
Excellent phone etiquette and communication skills
Ability to work independently during late-night shifts with minimal supervision
Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
Familiarity with multi-line phone systems and guest service software preferred
Knowledge of hospitality industry standards and guest services best practices is advantageous
Must be reliable, detail-oriented, and able to handle multiple responsibilities efficiently

This position offers an opportunity to be an integral part of our hospitality team while providing exceptional service to our guests during overnight hours.

Pay: $22.00-$23.00 per hour

Benefits:

On-site parking

Work Location: In person

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