The Holiday Inn Express and Staybridge Suites is actively recruiting for a part-time night auditor; who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home".
RESPONSIBILITIES
- Answer internal and external phone calls in a pleasant and professional manner.
- Processes check-in and check-outs and accurately maintains guest accounts.
- Responsible to complete the daily checklist.
- Knowledgeable of promotions being offered by Holiday Inn Express/Staybridge Suites as well as the rewards program, IHG 1 Rewards.
- Maintain record of service recovery and guest requests, ensuring communication to respective departments and follow up with guests.
- Ability to actively promote the services offered by the company, as well as those in the local area.
- Adheres to all hotel policies regarding security, safety procedures, walk-in check-in, and guest confidentiality.
- Ensures that any relevant guest or group information is passed on to the next shift.
- Maintain an appropriate personal appearance and hygiene, including proper uniform.
- Basic cleaning and basic maintenance tasks as needed.
- Balance the cash and debit transactions.
- Perform nightly audit procedures to reconcile financial transactions and ensure accuracy of all accounts.
- Investigate and resolve out-of-balance accounts.
- Work over-night (11pm to 7am).
SKILLS/KNOWLEDGE/EXPERIENCE
- Must have a minimum of 3 months hotel front desk experience;
- Opera PMS or other PMS experience preferred;
- Friendly and courteous disposition;
- Excellent interpersonal, organizational and communication skills;
- Proficient with computerized systems, knowledge of Opera an asset;
- Must be able to reliably work a variety of shifts
* This job post is for an existing vacancy. While we welcome all applicants, only those selected for an interview will be contacted. Please note that the hotel does not use AI in its recruitment process.
* Accessibility accommodations will be made available to candidates upon request.
Job Types: Permanent, Part-time
Pay: From $19.15 per hour
Benefits:
Experience:
- Customer service: 1 year (preferred)
- Hotel Front Desk: 1 year (preferred)
- Hotel: 1 year (required)
Work Location: In person
