Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department:
School of Business and Hospitality
Position Type:
Full-Time Support
Salary Range:
$37.34-$43.18-Hourly
Sc heduled Weekly Hours:
36.25
Anticipated Start Date:
August 10, 2026
Length of Contract:
Posting Information
Posting Closing Date:
July 3, 2026
Please note: jobs are posted until 11:59 pm on the job closing date.
Land Acknowledgment:
Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.
Job Description:
Reporting to the Dean, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic enrolment management process. Working within an integrated team of Faculty, Program Coordinators, Chairs and Academic Advisors, the Student Success Specialist plays a key role in the development and implementation of academic success strategies in a learner’s journey.
A major focus of this position is proactively reaching out to learners deemed “at risk” through various student engagement initiatives and integrate with the work of other internal stakeholders (Faculty, Program Coordinators, Chairs and Academic Advisors) by delivering enhancement programming to learners in accordance with a student retention calendar. This position places particular emphasis on programming and interventions on level one students.
Working closely with Faculty, the Student Success Specialist brings in supports and resources at key times along the student academic journey. The incumbent supports strategic enrollment management by successfully implementing core student retention strategies, identifying process improvements and recommending new initiatives. The incumbent will make recommendations based on analysis of student withdrawal data. The incumbent provides students with impartial guidance to support their academic success, offers resources and referrals to College services and respond to questions or concerns learners may have. The incumbent must work closely and partner effective with Student Support Services and programs.
Duties and Responsibilities:
Support Student Success
Receives information on incoming students and provides proactive outreach (technology, individual and group interventions) at key points in the academic journey to enhance student academic success. Examples include Academic onboarding (First Contact), coordinating student intake workshops (in conjunctions with AC Start and Day1), academic (preparedness) onboarding workshops, working with the Transfer Coordinator to identify and facilitate transfer students transition, withdrawal process, academic onboarding reach out programs and late registrants;
Advise and make appropriate referrals to College support services and resources such as the availability of bursaries, study skills workshops and peer tutoring. Support the development of further integration of College services and resources;
Develops and delivers academic workshops on student success strategies such as time management and test preparation;
Conduct exit interviews with students considering leaving their program or the College and collates related data to leverage as basis for future recommendations;
Tracks participation in student success initiatives in order to evaluate the impact of programming and engagement;
Advocates on behalf of students experiencing roadblocks when accessing services to overcome academic, personal or financial challenges.
Develops and/or promotes student success initiatives:
Meets with Deans, Chairs and Program Coordinators at strategic points in the student life cycle to continually evaluate and update retention points within each program to determine needs for onboarding of learners;
Work with Academic Orientation leaders to arrange student success resources for programs before the start of term. Examples include academic onboarding for accessible learning resources, School and program related academic success workshops during AC Start and Day1;
Assists with the planning, organizing and implementation of retention initiatives that are approved at the Student Engagement Retention and Success sub-committees (SERS) and School retention committees;
Undertakes special projects associated with their specific department of focus/ divisions;
Information Management:
Assists faculty in dealing with the early warning system and other retention initiatives;
Reviews "at risk" reports and other reports and determines action plan for students requiring guidance; these plans may be shared with and reviewed by the divisional coordinators and other professors;
Provides ongoing updates of student success progress to the Dean and Chair through written and verbal reports;
Use of the Student Information System (SIS) to perform information queries to assist in responding to questions and to gain insight into student trends;
Analyzes withdrawal information to help identify possible barriers to student success;
Determines the impact of student success, activities that have been implemented on academic standing and retention with basic reporting;
Makes recommendations in regards to ongoing and new SERS/SEM initiatives based on analysis of information and student feedback;
Collaborates with all student support services;
Attend monthly SSS meetings and attend mandatory training provided by Manager of Student Retention.
School Specific Duties (Assigned by the Dean, specific to school practices) including but not exclusive to:
Participates in group and committee meetings;
Examples: KPI’s, Developmental meetings with students on Academic Probation.
Other duties as assigned.
Required Qualifications:
Minimum three (3) Social Sciences, Adult Learning or Education;
Minimum of three (3) year's experience working with adult learners with demonstrated ability to improve academic success;
Minimum of three (3) years of experience in strategic development of student success initiatives.
* This position is paid at Payband H
* Vacancy is for P23339
This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement Policy . https://www.algonquincollege.com/policies/hr26/ (subject to change).
HR26 | Corporate Policies www.algonquincollege.com
Why Join Algonquin College?
Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers
Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion ), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development . Availability depends on role and employment status .
Company Culture : Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024
Inclusion, Diversity, Equity, and Accessibility (IDEA) : We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation
Flexible Work Arrangement Policy . Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change) .
How We Use AI in Hiring:
Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.
Accessibility:
Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [email protected] . While we thank all those who apply, only those to be interviewed will be contacted.
