Work Location:
Ottawa, Ontario, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
45 700 $/$45,700 - 61 000 $/$61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Helping is at the heart of everything we do at our contact centr es, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 2 7 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
Achieve your goals: c onsistently r each performance objectives , including customer experience survey results, advice and quality goals, compliance regulations , and productivity targets .
After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection . Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
We’re proud to work with a group of diverse colleague s . If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
D igital literacy across a broad range of devices ( e.g. , smartphones, tablets, laptops, headsets, etc.) .
We’re delighted that you ’ re considering building a career with TD . Through regular colleague development conversations, training programs, and a competitive benefits plan, w e’ re committed to providing the support our colleagues need to thrive both at work and at home.
If you ’ re interested in a specific career path or are look ing to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We’re hosting in-person training and onboarding sessions at [LOCATION] for 1 2 weeks to ensure you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
National Occupa tion Classification (NOC) Code
14201 – Banking, i nsurance and other f inancial c lerks (NOC)
At TD, our commitment to our people is what makes us the B etter B ank. This commitment – our Colleague Promise - is our pledge that no matter where you work at TD , you ’ ll have the chance to :
Learn new skills , grow your career, explore new opportunities across the B ank , and ultimately gain new perspectives to help you succeed.
Experienc e a culture of care where all colleagues are respected, included, appreciated , and supported.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial, physical , and mental well-being goals. Total Rewards at TD includes a base salary , variable compensation , and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs .
At TD, we believe in-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they work helps them to deliver high- quality materials that reflect our commitment to our business, customers, and communities . Our hybrid workplace experience is designed to empower colleagues to do great work at a physical TD location and also remotely where i t makes sense for the work. Wherever our colleagues are working, they ’ ll always have access to the TD community and experience our culture of care.
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches . Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95 ,000 TD colleagues bring their skills, talent, and creativity to t he Bank, those we serve , and the economies we support. Our purpose to enrich the lives of our customers, communities and colleagues , and this underscores how we approach innovation and the capabilities we ’ re developing to shape the future of banking.
Whether you ’ve got years of banking experience or just starting your career in financial services, we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs , we’re here to support you towards your goals. As an organization, we plan to keep growing – and we hope you do too.
Our Commitment to Diversity, Equity, and Inclusion
At TD, we ’ re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities , and feel respected and supported. We ’ re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Our Community Involvement
Each day, we work hard to help open doors to a more inclusive and sustainable future for the communities we serve. Our Sustainability and Corporate Citizenship team was established to bring the TD Ready Commitment (our Corporate Citizenship platform) to life, and help us accomplish our purpose to enrich the lives of our customers, colleagues and communities.
Your accessibility is important to us. Please let us know if you ’ d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
