Heritage Christian Online School is a thriving online learning community offering K-12 home and online education to students across the province. HCOS provides flexible solutions and programming tailored to every child’s learning journey.
HCOS has an opening for an Operations & Asset Coordinator in the Inclusive Education (IE) division. This is a full-time, hybrid, position, working 32 hours per week in Kelowna, BC . The primary purpose of this position is to manage the full lifecycle of student technology, from procurement and distribution to financial recovery and warranty repair, while overseeing the secure digitization of confidential student records. This role serves as the primary operational liaison among families, staff, and vendors, ensuring students have the tools and support necessary for success.
Duties and Responsibilities
Responsible for the initial intake, sorting, and evaluation of physical inclusions and confidential student files against retention requirements and executing high-volume digitization
Monitor stock levels for computers and essential supplies; proactively identify shortages and trigger replenishment orders to prevent service gaps.
Verify incoming shipments against invoices and asset-tag equipment for tracking. Coordinate the disbursement of hardware to families based on specific student requirements.
Manage the logistics of equipment distribution, providing staff and families with accurate tracking information and status updates.
Coordinate the return of assets from departing students; perform physical inspections, oversee refurbishment, and re-tag devices to re-enter the active inventory pool.
Calculate equipment buyout costs for departing families, generate formal invoices, and manage the end-to-end collection process.
Receive and process incoming payments, deposits and refunds.
Serve as the initial point of contact for families reporting hardware issues, providing guidance on next steps.
Manage the intake of damaged devices and act as the primary liaison with manufacturers to process warranty claims and coordinate repairs.
Act as the central communication hub for families, teachers, and staff regarding shipment timelines, equipment availability, and return instructions.
Handle sensitive conversations regarding outstanding equipment or financial balances with a professional, empathetic and solution-oriented approach.
Support the business operations team by assisting with accounts payable/receivable, purchases and performing monthly reconciliations for department credit cards and expenses.
Qualifications:
Demonstrates a commitment to, and a lifestyle reflective of, the KCCS Foundational Beliefs
2–3 years of experience in office administration, operations, logistics, or a similar role.
Post-secondary education in Business Administration, Operations Management, or a related field (or equivalent work experience).
Experience in an educational setting is a strong asset.
Demonstrated ability to manage physical inventory, coordinate shipping/receiving with major couriers, and track assets using database or spreadsheet tools.
Proficiency in basic accounting tasks, including processing invoices, reconciling credit card statements, and handling payments with accuracy.
Comfortable operating high-volume scanning equipment and managing digital file structures.
Ability to explain technical or logistical details to non-technical families and navigate sensitive financial discussions with tact.
Excellent communication skills, both verbal and written
Excellent organization and time management skills, and the ability to multitask and prioritize work
Strong analytical and problem-solving skills
Ability to be discreet and handle confidential information sensitively
Ability to effectively manage multiple projects and priorities
Flexible attitude towards innovation and change
Technologically proficient in Microsoft Office (Excel, Word and Outlook), Google Drive, Zoom, etc.
What we offer:
Competitive salary: $25.19- $26.49 per hour
32 hours per week, hybrid in Kelowna, BC
3 weeks annual vacation to start
Benefits Package:
Life Insurance & Dependent Life Insurance
Long Term Disability
Extended Health and Benefits
Health Spending Account
Employee and Family Support Program
RRSP Match program
Applications will be accepted until September 8, 2026
Heritage Christian Online School (HCOS) is a ministry of Kelowna Christian Center Society (KCCS). KCCS was established in 1982 with a vision for the community and global influence. KCCS exists so that all people can experience abundant life in Christ by reaching, raising up and releasing people who reflect the kingdom of God, through creating communities of belonging and learning.
