Exciting opportunities in Kamloops’ only 24/7 Veterinary Emergency Hospital!
Come and join a team of brilliant, dedicated, and fun-loving individuals at Phases Veterinary Emergency Hospital in beautiful Kamloops, BC.
We are a locally owned and operated, fully equipped hospital servicing dogs, cats, and exotic pets. There is a great need for an emergency facility in this region, and we work hard to provide a high standard of care to all pets in and around Kamloops. We offer imaging services, laboratory services including bloodwork, surgical services, and hospitalization with 24-hour monitoring.
It takes a truly devoted and caring team to provide this care, and we are looking to find more incredible individuals to join us! We are currently looking for a Office Manager - someone who is suited to the exciting and challenging world of emergency medicine, and who wants to help guide our ever-growing team!
As a team, we put a strong focus on communication, shared goals and support. We work hard to ensure everyone is able to balance their life and their work, and that our team feels capable of tackling the challenges that this industry provides. We are constantly striving to create a sustainable working environment, where we all feel valued, supported, and heard. A new Office Manager would need to share these values and goals such that they can contribute to the betterment of our crew, while also finding their home among us themselves!
We show our staff every day that they are appreciated by ensuring we are surpassing industry standards with our compensation for our full-time team:
- Higher than average pay and pay commensurate with experience.
- Excellent group health and wellness package.
- Uniform provision (FIGs scrubs, hospital-appropriate footwear).
- Personal pet discounts.
- Family and friend discounts.
- Paid vacation and sick coverage.
- Flexible scheduling with a 4 on/4 off pattern to provide more time off between “work weeks”.
- For our team on shift, we have a full kitchen, break room, and personal storage. The hospital has ample safe parking, secure entry with overnight monitoring, and is located on a bus route next to a shopping complex with many other businesses that are open late!
Our hospital is looking for someone who wants to find a long-term position. We want you to grow with us and be a part of our success, for many years to come.
Overview
We are seeking a highly organized and detail-oriented Office Manager to oversee daily administrative operations in our busy hospital. The ideal candidate will possess strong office experience, excellent communication skills, and proficiency with various software tools. This role is vital in ensuring smooth day to day functioning of the hospital, providing exceptional customer service, and supporting the team. Experience in medical office settings is a plus but not required.
Duties:
· Payroll Processing: Running payroll through software (e.g. Ceridian, Powerpay, Dayforce) and ensuring timely deposits or check distributions.
· Time & Attendance Tracking: Monitoring clock-in/out records, verifying timesheets, and tracking sick days, overtime, and vacation time.
· Scheduling - Create and manage shifts for receptionists, vet assistants, and technicians to ensure adequate coverage.
· Onboarding & Training: Interview, hire, and assist in training of new support staff.
· Performance: Conduct employee reviews, address staff grievances, and mediate workplace conflicts.
· Billing & Accounting: Process daily payments, prepare invoices, and handle basic bookkeeping.
· Inventory Control: Monitor, order, and stock clinical supplies, pet food, and pharmaceuticals.
· Compliance: Ensure the facility meets all local, provincial, and federal regulations regarding controlled substances, biohazards waste, and licensing.
· Benefit Administration: Managing group health and other staff perks.
· Preventive Maintenance: Coordinate routine servicing for crucial clinical equipment (e.g., X-ray machines, lab equipment, anesthesia machines) and building systems (HVAC, plumbing) to prevent costly breakdowns.
· Coordinate appointments: schedule meetings and organize calendars using Microsoft Office and Google Workspace tools.
· Safety & Compliance: Conduct regular safety inspections, maintain logs to meet WorkSafeBC standards.
· Vendor Management: Act as the primary point of contact for external contractors, repair technicians, landscaping services, and building managers.
· Technology Management: Maintain and troubleshoot software systems, including Practice Management Software (EzyVet), phone systems, digital client communication platforms, and social media.
· Staff Culture: Foster a positive, collaborative work environment and structure continuing education or training for support staff.
· Proven experience in an office environment with strong organizational skills and good references.
· Proficiency in Microsoft Office (Word, Excel etc.), Google Workspace, and computer skills including data entry and typing.
· Excellent customer service skills with a professional demeanor and strong phone etiquette.
· Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
· Ability to demonstrate attention to detail and accuracy in all tasks.
· This position offers an engaging work environment for motivated individuals looking to contribute to a well-functioning office team.
· Management experience 2-4 years Minimum. Prior medical office experience is a plus but not mandatory.
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
