18 meilleures offres (guest coordinator, edmonton, ab) (à pourvoir)

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Guest Care Coordinator / Medical Spa Receptionist

Bios Wellness Clinics
St. Albert, AB

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Détails du poste

Temps partiel | Temps plein

Compétences

Service à la clientèle
Cabinet médical
Études postsecondaires
Diplôme d'études secondaires
POS
Sens de l'organisation
Réception
Compétences en communication

Description complète du poste

JOB TITLE: Guest Care Coordinator / Medical Spa Receptionist

LOCATION: True Balance 31 Liberton Dr Suite #212, St. Albert, AB T8N 3X6

EMPLOYMENT STATUS: Opportunity for Full-Time Hours for Candidates Willing to Travel Between Clinic Locations

HOURS OF WORK: Clinic Hours

COMPENSATION: Starting at$22.00 per hour

ABOUT BIOS

Bios Wellness Clinics’ multi-disciplinary approach is aimed at redefining excellence in care through innovative technologies. Our mission is to provide cutting-edge treatments in medical aesthetics and complementary & alternative medicine to enhance the well-being of our patients.

WHY

At Bios Wellness Clinics, we are committed to innovation and excellence in medical aesthetics and wellness. Our team members are equipped with cutting-edge tools, ongoing professional development opportunities, and a collaborative environment where creativity and collaboration are valued. By joining Bios, you’ll thrive in a forward-thinking organization that emphasizes both your personal growth and the delivery of exceptional patient care, setting us apart in the industry.

JOB SUMMARY

Bios Wellness Clinics is seeking a professional, personable, and client-focused Guest Care Coordinator to join our growing team. This role is ideal for someone passionate about the medical aesthetics and wellness industry who enjoys creating exceptional client experiences in a fast-paced clinic environment.

The Guest Care Coordinator serves as the first point of contact for clients both in person and over the phone and plays an essential role in supporting clinic operations, client education, scheduling, and retail sales.

KEY RESPONSIBILITIES

Client Interaction and Communication

Welcome and assist clients in a warm, professional, and polished manner
Being able to provide knowledge and expertise about products, services & providers
Maintain strong client relationships, delivering the highest level of professional client care and adhere to ethical and privacy standards.

Appointment Management

Answer incoming phone calls, emails, and client inquiries promptly and professionally
Schedule and manage appointments accurately within clinic systems
Process client check-ins, check-outs, payments, and retail purchases
Resolve scheduling conflicts and accommodate clients’ needs efficiently.

Customer Care

Educate clients on clinic services, skincare products, memberships, promotions, and upcoming offerings
Handle sensitive client information with confidentiality and professionalism
Listen actively to client concerns and resolve issues promptly and courteously.
Provide clients with necessary pre-appointment instructions and post-care guidance as needed.

Administrative Support

Maintain an organized and tidy reception area to promote a professional environment.
Assist with inventory of office supplies and inform the manager of any necessary orders.

Problem-Solving and Time-Management

Identify client issues and concerns proactively and offer effective solutions or escalate as needed.
Prioritize daily tasks effectively to ensure smooth flow of clinic operations and timely client services.
Manage high volumes of inquiries and appointments while maintaining a high standard of customer service.

Team Collaboration

Support treatment providers by ensuring smooth daily clinic flow
Help foster a positive, team-oriented clinic culture
Contribute to a positive team culture and support colleagues in delivering exceptional service.

All other related reasonable duties and responsibilities.

QUALIFICATIONS

Education: High school graduate or post secondary education. Certifications in customer service or administration. Medical Office Assistant (MOA) preferred.
Experience: Previous reception, customer service, medical office, spa, or clinic experience considered an asset
Passion for the aesthetics and wellness industry with a willingness to learn and grow
Strong communication and interpersonal skills
Professional appearance and well-spoken demeanor
Comfortable educating clients and recommending services or products
Strong organizational skills and ability to multitask in a fast-paced environment
Positive attitude with strong attention to detail
Experience with POS or booking software (Zenoti experience considered an asset)

What We Offer:

Competitive compensation
Staff discounts on products and services
Ongoing education and training opportunities
Opportunity for growth within a growing wellness and medical aesthetics company

Pay: From $22.00 per hour

Application question(s):

Are you willing to travel between clinic locations in St. Albert, Spruce Grove, and Sherwood Park?

Experience:

reception or front desk: 2 years (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest coordinator (edmonton, ab)

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