8 meilleures offres (dispatch coordinator, columbus) (à pourvoir)

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- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Operations Coordinator

Element Elevators Inc.
Richmond Hill, ON

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Congés payés
Événements d'Entreprise
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Microsoft Word
Français
Microsoft Excel
Microsoft Outlook
Anglais
Microsoft Office
Sens de l'organisation
Hindi
Compétences en communication

Description complète du poste

Operations Coordinator (Service & Maintenance)

Hiring qualified candidates within the GTA only

Element Elevators Inc. – Toronto, ON

About Element Elevators Inc.:

Element Elevators Inc. is a leading independent elevator service provider in Toronto, specializing in maintenance, modernization, and repair. We are committed to delivering high-quality service, efficiency, and customer satisfaction. As we continue to grow, we are looking for a dedicated Operations Coordinator to support our Service & Maintenance departments by managing scheduling, client communications, and operational coordination.

This is an on-site, office-based position – remote work is not available for this role.

Position Overview:

As an Operations Coordinator, you will play a vital role in ensuring the efficient scheduling and coordination of major repairs, shutdowns, and maintenance requests within our Service & Maintenance divisions. You will work closely with technicians, supervisors, and clients, managing work orders through Praxedo, our service management platform.

This role requires at least 2 years of experience in the elevator industry, with a strong understanding of service scheduling, client coordination, and maintenance operations.

Key Responsibilities:

1. Scheduling & Coordination

Schedule major repairs, upgrades, and shutdowns for the Service Department.
Work with the Service Supervisor & Maintenance Supervisor to ensure field personnel are assigned effectively.
Maintain an updated shutdown list for all planned maintenance and repairs.
Ensure all necessary permits, approvals, and documentation are secured before scheduling work.

2. Client Communication & Support

Act as the primary point of contact for clients regarding service requests, maintenance updates, and scheduling inquiries.
Send shutdown notices to clients and coordinate necessary building approvals.
Provide timely updates on repair statuses and maintenance schedules to customers.

3. Work Order & Software Management

Utilize our dispatch software to manage and track service work orders, scheduling, and technician assignments.
Ensure all service requests and maintenance tasks are entered and updated in Praxedo.
Generate reports and analytics on service performance, response times, and completed work.

4. Documentation & Reporting

Maintain a centralized log of maintenance requests, major repairs, and service schedules.
Generate weekly/monthly reports on outstanding maintenance requests and service backlogs.
Track technician availability, work order completion, and service KPIs.

5. Cross-Departmental Collaboration

Work closely with the Office Manager to ensure invoicing and billing align with completed repairs.
Communicate with the Accounting team regarding chargeable service calls and maintenance costs.
Support procurement and ordering, relaying technician requests for materials and supplies.

Qualifications & Experience:

Required:

Minimum 2 years of experience in the elevator industry (service, maintenance, or modernization sector).
Experience working with Praxedo or similar service management software.
Strong understanding of elevator service scheduling, client coordination, and maintenance operations.
Excellent organizational skills with attention to detail.
Strong written and verbal communication skills for client interactions.
Ability to multi-task and prioritize work in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.).

Preferred:

Prior experience as a service coordinator, dispatcher, or operations assistant in the elevator industry.
Knowledge of TSSA regulations and elevator maintenance protocols.
Familiarity with billing, invoicing, and service contract management.

Compensation & Benefits:

Salary Range: $20-$25 per hour
Comprehensive benefits package (health, dental, vision, life insurance, etc.).
RRSP contribution matching
Company-provided phone and work equipment.
Opportunities for professional development and career growth.

Work Location & Schedule:

On-site position at our Toronto office – remote work is NOT available.
Monday to Friday, 8:00 AM – 5:00 PM (some flexibility may be required).

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

Company events
Dental care
Extended health care
On-site parking
Paid time off
RRSP match

Language:

French (preferred)
English (preferred)
Hindi (preferred)

Work Location: In person

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