Company Overview
EVA Climate Group Inc. is an HVAC company based in the Greater Toronto Area (GTA), specializing in commercial and industrial heating, ventilation, and air conditioning services. We provide installation, maintenance, and repair solutions, with a strong focus on quality workmanship, reliable service, and long-term client relationships. Our team operates in a fast-paced, collaborative environment and offers opportunities for growth and development.
Job Responsibilities
Dispatch & Scheduling
- Receive incoming service requests from clients
- Schedule and dispatch HVAC technicians
- Optimize daily service routes and technician assignments
- Coordinate emergency and after-hours service calls
- Monitor technician schedules and job progress
- Communicate schedule changes to customers and field staff
Customer Service
- Answer incoming phone calls and emails
- Confirm appointments with customers
- Provide service updates and ETA information
- Follow up on completed service calls
Administrative Support
- Create and update work orders
- Maintain service records and customer information
- Prepare invoices and supporting documents
- Track technician timesheets and service reports
- Assist with general office administration
Qualifications
- Previous experience in dispatching, coordination, or customer service is preferred
- Strong communication skills with a customer-oriented mindset
- Ability to multitask and manage time effectively
- Fluent in both English and Chinese (spoken and written)
- Proficient in Microsoft Office or similar tools
- HVAC industry experience is an asset
- Detail-oriented, responsible, and able to work in a fast-paced environment
- Available to start as soon as possible
We welcome motivated and responsible candidates to join our team. If you are looking to grow in a dynamic and supportive environment, we would love to hear from you.
职位类型：全职
薪资： $20.00至$25.00（每小时 ）
Work Location: 现场办公
