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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service manager (camrose, ab)

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Site Leader- Camrose

Railserve, Canada
Camrose, AB

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Détails du poste

Temps plein
Il y a 5 jours

Compétences

Microsoft Word
Microsoft Excel
Approvisionnement
Classement
Microsoft Office
Diplôme d'études secondaires
Gestion du changement
Esprit d'analyse
Gestion de projet
Capacités de présentation
Marchandises dangereuses
Gestion de budget
Manutention des matériaux
Leadership
Compétences en communication

Description complète du poste

Railserve, Canada

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Site Leaders are the face of Railserve to our customers, employees and our community. Our leaders are invested in the success of their customers, and work to over-deliver on safety, service reliability, efficiency and innovation. We take pride in the development of our employees and celebrate the successes of our teams. We apply our business acumen to manage costs and find opportunities for increased revenue. And we are involved in our community and industry to make deep connections to drive growth and brand recognition.

. ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and model a Safety-First Culture by maintaining a safe working environment. Ensure all employees understand and embrace safety and compliance rules . Ensure hazardous conditions are corrected promptly and work toward eliminating employee injuries. Enforces industrial hygiene and environmental policies and programs.
Execute strong leadership skills to set site specific strategic goals and objectives, breaking down work, developing schedules, measuring performance, and maintaining right level of workload for employees.
Regularly challenge site organizational structure, productivity, KPIs and team competencies to evolve to meet stated and unstated needs
Proactively review site specific trends and take customer input to connect the dots to identify improvement and develop action plans to address. Take input of regional trends from Regional leadership and integrate findings into action plans.
While effectively managing priorities and time constraints, hold team accountable for outcomes
Understand on-site skills levels required for current and future state. Work with team to ensure appropriate competency mix through effective hiring, training and development opportunities.
Establish mitigation plans for most likely scenarios with respect to facility, fleet and resources; evaluate execution and make changes as necessary. Conduct “What’s the worst that can happen” exercises and develop response plans to address; establish drills as necessary to check to compliance.
Ensure completion and maintenance of records and documentation as required (preventative maintenance sheets, invoices, shipping documents, expense reports, employee certification, site certification, etc).

Proficient use of systems to perform duties including time keeping, hourly evaluation forms, filing reports required by the customer and the company (e.g. car counts, on time spots, month end reports, supervisory investigation reports, accident derailment reports).
Develop and follow preventive maintenance program for all applicable equipment
Performs all necessary business functions to maintain an efficient and profitable operation. Works actively to stay within budgeted guidelines.
Maintains a positive relationship with the customer by providing a high level of service and by meeting goals set by the customer and Marmon. Actively plan for and participate in regular customer reporting (ie. Quarterly Business Reviews).
Fully understand our customer’s business and Marmon Onsite offerings. Identify and recommend new services or assets as required to best serve customers and continued growth
Encourage team members to provide ideas for continuous improvement and use data to drive change and measure impact. Actively support improvement projects and events (LEAN).
Create a learning environment that leads to the most efficient and effective work processes

15% Nights or weekend work will be required ensure full management of teams on site.

II. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Min. req 5+ years of progressive experience in a leadership role
Demonstrated ability to use math. Strong analytical, problem-solving, and decision-making skills
Proficiency in MS Office and other relevant software applications
Proven track record of positive safety performance; ability to meet customer safety requirements
High School diploma or GED equivalent
Willing to work overtime and/or nights, weekends, holidays as needed

Preferred:

Experience in industrial setting
Experience in an industrial switch yard or experience loading dangerous goods
4th Class Power engineering certificate

B. Knowledge

Expert knowledge of switching, transloading and/or material handling

C. Skills

Demonstrated ability to create a safe culture and dedicated safety mindset
Demonstrated customer experience engineering & relationship management
Demonstrated experience providing process optimization by understanding the desired business outcomes
Demonstrated experience creating a culture of continuous improvement and generating innovation
Demonstrated change management skills
Demonstrated leadership skills to establish and maintain effective team culture in line with Railserve values
Demonstrated effective and timely decision making
Demonstrated experience in setting goals and planning to execution
Demonstrated experience in developing teams and succession planning
Ability to translate goals to team and individual level, with the right follow up for action
Basic budgeting and financial understanding, cost/benefit analysis, basic understanding of procurement
Basic Microsoft (Word, Excel) knowledge; effective presentation skills
Basic data and analytical skills to collect and interpret data to drive actions
Basic project management skills

D. Competencies:

Strong leadership courage
Effective coach
Self-starter with strong initiative to continuously challenge teams
Customer focused and drive towards a win: win scenario when suggesting change or best practices
Creative problem solving and entrepreneurial in your approach
Effective at managing and thriving in ambiguous situations
Must be a person of integrity, capable of excellent judgement and decision-making skills, showing the utmost discretion in the management of confidential corporate information and in the tone and words used to convey information
Excellent verbal and written communication skills

#LI-DNI

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service manager (camrose, ab)

. ESSENTIAL DUTIES AND RESPONSIBILITIES

II. QUALIFICATIONS

B. Knowledge

C. Skills

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