About Us
Alliance Associates Inc. is a licensed general insurance brokerage operating across Alberta and British Columbia, committed to delivering exceptional client service across personal and commercial lines. We are a growing, dynamic team built on integrity, professionalism, and results — and we're looking for the right person to help keep our operations running seamlessly.
The Opportunity
We are seeking a motivated and detail-oriented Office Administrator to serve as the operational backbone of our brokerage. This is not a passive role — you will be the first point of contact for clients, the connective tissue between our brokers and insurers, and a key contributor to the smooth daily functioning of our office. If you thrive in a fast-paced environment, take pride in organization, and enjoy being the person everyone relies on — this role is for you.
Key Responsibilities
Client & Front Office
- Greet and assist walk-in clients and manage incoming calls with professionalism and warmth
- Handle client inquiries, direct to appropriate broker, and follow up as needed
- Maintain accurate client records and correspondence in the broker management system
Administrative & Operations
- Manage day-to-day office operations including filing, mail, supplies, and scheduling
- Prepare, process, and track insurance documentation, policy renewals, and endorsements
- Coordinate between brokers, insurers, and clients to ensure timely turnaround on applications and changes
- Assist in preparing quotes, binders, certificates of insurance, and invoices
- Monitor and follow up on outstanding documents, signatures, and payments
- Support compliance requirements including client file maintenance and documentation standards
Team & Communication Support
- Provide administrative support to the Principal Broker and sales team
- Coordinate meetings, appointments, and internal communications
- Assist with onboarding new clients and maintaining a positive broker-client relationship
- Support marketing activities including social media updates, email campaigns, and client outreach as needed
What We're Looking For
Required
- 1–3 years of administrative or office experience, preferably in insurance, financial services, or a related field
- Strong organizational skills with exceptional attention to detail
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general comfort with digital tools
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Professional, client-focused attitude
Preferred (Asset)
- Experience with Applied Epic, Compu-Quote, or other broker management systems
- Knowledge of personal and commercial lines insurance products
- Alberta Level 1 General Insurance License (or willingness to obtain)
What We Offer
- Competitive compensation based on experience
- Supportive and collaborative team environment
- Opportunity to grow within a licensed brokerage with AB and BC operations
- Exposure to a diverse book of business across personal, commercial, and specialty lines
How to Apply
Please send your resume and a brief cover letter to:
[email protected]
Job Types: Full-time, Permanent
Pay: $17.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Education:
- Secondary School (preferred)
Work Location: In person
