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Family Services Support Coordinator

KCFN
Campbell River, BC

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Détails du poste

Temps plein

Compétences

Certification SIMDUT
Google Suite
Rédaction de rapports d'incident
Études postsecondaires
Microsoft Office
Diplôme d'études secondaires
Certificat de premiers soins de base
Psychologie
Travail social
Orientation vers les ressources en gestion de cas
Compétences en communication
Interaction avec les clients
Coordination des ressources communautaires
Permis de conduire

Description complète du poste

The Family Services Support Coordinator (FSSC) is an important member of the Family Services Team, supporting KCFN members and families in accessing services, navigating systems, and strengthening overall well-being. Reporting to the Family Services Manager, the FSSC provides advocacy, guidance, and practical support to members experiencing challenges related to social services, health care, education, housing, and justice-related matters.

This role works closely with community members to help them access the resources and supports they need, particularly during times of distress or crisis. The FSSC also collaborates with internal programs and external partners such as Usma, MCFD, RCMP, Island Health, FNHA, educational institutions, and other service providers to ensure members receive coordinated and culturally respectful support. A key focus of the role is helping families remain strong and connected while working proactively to prevent children from entering care.

The duties/tasks/responsibilities of the FSSC include (but are not limited to):

· Advocate for and support KCFN members in accessing services, programs, and community resources
· Assist members with applications, documentation, referrals, appointments, and navigating systems such as health care, education, housing, and social services
Provide practical and emotional support to members and families during challenging or crisis situations, including conducting wellness checks when required
Build and maintain strong relationships with community members and external partners including government agencies, schools, and social service organizations
Support families involved with external agencies such as MCFD, RCMP, and Usma
Assist with housing-related matters by helping members access housing and liaising with landlords or property managers where appropriate
Collaborate with internal staff, including outreach workers and counsellors, to support members accessing mental health, addiction, and other supports
Assist with the coordination of Family Services programs and community initiatives related to families, parenting, children, and wellness
Maintain accurate and confidential records, complete incident reports, and support program reporting where required
Participate in training, community events, committees, and other initiatives that support Family Services and community well-being

Qualifications:

Post-secondary education in social work, counselling, human services, psychology, or a related field is an asset
Grade 12 diploma preferred
Experience working in community services, advocacy, or a similar support role
Strong interpersonal and communication skills with a compassionate and respectful approach
Excellent organizational and problem-solving skills, with the ability to manage multiple priorities
Intermediate proficiency with Microsoft Office 365 and Google Workspace
WHMIS, Violence and Harassment Prevention Training, and Occupational First Aid Level 1 (or willingness to obtain)
Valid driver’s license, acceptable driver’s abstract, and reliable vehicle considered an asset
Successful completion of a Vulnerable Sector Police Information Check

DATE POSTED: April 28, 2026

START DATE: ASAP

STATUS: Full-Time, Permanent (35 hrs/week)

CLOSING DATE & TIME: Open until filled

WAGE: $30.00 - $33.00 per hour (based on experience/education)

BASED OUT OF: Campbell River and Houpsitas (Kyuquot, BC)

TO APPLY: E-mail cover letter & resume to: Madelyn Mason, HR Advisor, at [email protected] citing “FSSC” in the subject heading of your e-mail.

Applicants may request a copy of the job description by sending an e-mail request to Madelyn.

In accordance with the CanadianHuman Rights Act, preference may be given to Indigenous applicants.

We thank all those who apply, however only those shortlisted will be contacted for interviews.

Job Type: Full-time

Pay: $30.00-$33.00 per hour

Application question(s):

Are you a Kyuquot/Checleseht Community Member?

This question is voluntary. KCFN gives preference to qualified Kyuquot/Checleseht community members in accordance with our employment policies.

Work Location: In person

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Family Services Support Coordinator

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