About the role
At Qu, we solve leading-edge technology challenges. We navigate the Data Centre ecosystem together with our customers - where the landscape, tools, and capacity will have you continuously growing and evolving your career. Although a strong critical infrastructure background will be crucial to success in this role, a focus on leadership, particularly people, process, and practice, will be what a successful candidate will need to own and drive their career. Qu is a people-first organization, and we are passionate about understanding the needs of our customers regardless of whether they are internal or external. The Data Centre Service is the foundation of Qu infrastructure service delivery. The purpose of the Data Centre service is to provide a solid and reliable platform for all customers internal or external.
As a Data Centre Technician, you will be responsible for monitoring, response and communications of the building management systems and responding to alarms as required and providing daily support via phone and e-mail on a variety of issues, troubleshoots and diagnoses problems, and performs audits and rounds on a variety of equipment and systems. You will be part of a multi-talented team that exemplifies customer focus, delivers 100% Data Centre availability and strives to exceed targets. You will be responsible for the support of the overall health and operations of the building envelope, customer deliverables and Data Centre infrastructure such as Power, HVAC and monitoring systems. In this role you will support Qu vision, customer base and global initiatives.
You will support presales conversations, while supporting daily rounds, perform or oversee data center infrastructure maintenance and customer deployments. You will work collaboratively with other departments to deliver supporting IT infrastructure and provide a feedback loop on potential product enhancements from the data center perspective.
A successful candidate will possess extensive knowledge of critical infrastructure, Data Center operations, a calm approach when responding to stressful situations, and be able to self-manage a flexible work schedule.
What you'll do
-
Maintain the data center in a well-organized, clean, and professional manner.
-
Monitor the building’s HVAC, mechanical, and electrical systems using the DCIM and building management system (BMS) and walk through rounds.
-
Perform emergency maintenance when necessary and as directed by the Client.
-
Work with Service Delivery and Data Centre facilities to perform data entry tasks for ongoing infrastructure changes.
-
Perform installation of co-location and hosting cabinets according to DCM specifications.
-
Responsible for initiating IRT escalations in customer impacting or infrastructure/redundancy loss events.
-
Provide local access and escort for vendors and carriers.
-
Provide and tracking carrier access for circuit installations.
-
Work with local management to maintain cabling and general usage item inventory levels.
-
Perform remote hands work for internal and external customers as required.
-
Identify and escalate internal and external issues to the appropriate teams/individuals.
-
Respond in a timely manner to facilities alarms.
-
Maintain detailed documentation of facility status using the daily log, trouble tickets, physical inspection checklist, and other documentation as required.
-
Perform installation and management of fiber and copper structured cabling as directed by the Data Centre Manager.
-
Perform electrical audits and labelling when possible. Ensure documented polices and standards are adhered to, and any risks Identified are solutioned.
-
Maintain and manage physical security of data center and ensure that all work performed within the Data Centre follows company policies and local safety regulations.
-
Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
-
Managing and coordinating of Client MACD’s (Moves/Adds/Changes/Deletions) in environment.
Qualifications
-
College Diploma in a technical or other relevant discipline preferred but not required.
-
Proven ability to manage multiple competing priorities.
-
Knowledge and experience with monitoring and ticketing tools (BMS, Any Desk, DCIM). Preferred but not required.
-
Intermediate knowledge of Microsoft M365 products including Outlook, Excel, and Word.
-
Excellent oral and written communication skills and good command of the English language.
-
Strong interpersonal, organization, and time management skills.
-
Experience in collaboration with cross-functional teams.
-
Able to learn new technical concepts quickly.
-
Ability to work rotating shifts on a schedule with other team members, including days, afternoons, nights & weekends, including holidays. Our business is 24/7/365.
-
Provide general 24/7 availability to respond to emergencies (excluding planned time off).
-
Comfortable adapting to changes in requirements and responsibilities.
-
Be a self-starter, take a proactive approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving.
-
Ability to lift up to 50 lbs and perform physical labour.
-
Access to reliable transportation and possess a valid driver's license.
Required Checks
-
Credit Check
-
Criminal Background Check
-
Reliability Level Security Clearance
Why Join Qu
-
Be part of a once-in-a-career opportunity to shape Canada’s newest independent and data sovereign data centre and cloud services platform.
-
Work with a passionate leadership team committed to building a high-performing, customer-centric culture.
-
Competitive compensation, benefits, and significant opportunity for career growth as the company expands its product suite.
At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.
We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.
