25 meilleures offres (key team leader, british columbia) (à pourvoir)

Specialist, Guest Experience
Vancouver Airport Authority —Vancouver, BC
- De 71 560 $ à 93 525 $ par an
- Temps plein
- Gestion de projet
- Baccalauréat
- Service aux visiteurs
Election Official (EO)
City of Richmond BC —Richmond, BC
- 320 $ par jour
- Service à la clientèle
- Compétences en informatique
- Compétences en communication
Business Center Operations Leader
Stantec —Vancouver, BC
- De 161 100 $ à 249 700 $ par an
- Temps plein
- Travail hybride
- Ingénierie
- Développement commercial
- Baccalauréat
il y a 8 jours
Beauty Department Manager
Real Canadian Superstore —Westbank, BC
- De 48 000 $ à 58 000 $ par an
- Fins de semaine au besoin
- Port de charges lourdes
- Vente
- Gestion des stocks
Clinical Registered Psychologist
Diversified Rehabilitation Group —Kelowna, BC
- De 67 $ à 97 $ de l’heure
- Contrat
- Travail hybride
- Doctorat
- Psychologie
- En présentiel
- Assurance Dentaire
- Congés payés
Postuler rapidement
Inside Sales and Service Representative
The Fastener Group —Courtenay, BC
- De 45 000 $ à 48 000 $ par an
- Temps plein
- Conduite de véhicule
- Saisie de données
- Compétences en communication
- Congés payés
Postuler rapidement
il y a 14 jours
Sous Chef
900 Degrees Bistro (Sidney) —Sidney, BC
- À partir de 60 000 $ par an
- Temps plein
- Contrôle de l'inventaire
- Assainissement
- Gestion de restaurant
- Assurance Dentaire
- Congés payés
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HVAC/R Service Technician (Residential)
TruFinity Plumbing Heating & Cooling —Kelowna, BC
- De 35 $ à 60 $ de l’heure
- Temps plein
- Expérience en mécanique
- Service à la clientèle
- Maintenance
- Assurance Invalidité
- Assurance Dentaire
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Purchaser/Buyer
Tradex Foods —Victoria, BC
- De 70 000 $ à 85 000 $ par an
- Temps plein
- Espagnol
- Microsoft Outlook
- Vente
- Assurance Dentaire
- Congés payés
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Occupational Therapist
Meridian Rehabilitation Consulting Inc —Kamloops, BC
- De 97 000 $ à 120 000 $ par an
- Temps plein
- Maîtrise
- Soins médicaux
- Pédiatrie
- Programmes de Bien-être
- Jours fériés payés
Postuler rapidement
il y a 8 jours
Business Development Manager
Northside Industries —West Kelowna, BC
- De 95 000 $ à 115 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Capacités de présentation
- Déplacements à prévoir
- Assurance Dentaire
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Controller
Pacific Coast Fruit Products Ltd. —Abbotsford, BC
- À partir de 130 000 $ par an
- Temps plein
- Microsoft Excel
- Gestion des stocks
- Finance
- Assurance Dentaire
- Programme d'Aide aux Employés
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Plumbing Service Technician (Residential)
TruFinity Plumbing Heating & Cooling —Penticton, BC
- De 35 $ à 70 $ de l’heure
- Temps plein
- Service à la clientèle
- Maintenance
- Anglais
- Assurance Invalidité
- Assurance Dentaire
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Experienced Glazier
All-West Glass —Dawson Creek, BC
- De 24 $ à 30 $ de l’heure
- Temps plein
- Menuiserie
- Déplacements à prévoir
- Construction et rénovation
- Réductions Tarifaires
- Régimes de participation aux bénéfices
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Occupational Therapist
Meridian Rehabilitation Consulting Inc —Penticton, BC
- De 97 000 $ à 120 000 $ par an
- Temps plein
- Maîtrise
- Soins médicaux
- Pédiatrie
- Programmes de Bien-être
- Jours fériés payés
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Senior Electrical Engineer
Saltworks Technologies —Richmond, BC
- De 85 000 $ à 120 000 $ par an
- Temps plein
- Schémas
- Ingénierie
- Anglais
- Assurance Dentaire
- Assurance Vision
il y a 6 jours
Branch Director - Brokerage Division
ACCORD TRANSPORTATION LTD —Surrey, BC
- De 125 000 $ à 145 000 $ par an
- Temps plein
- Vente
- Microsoft Office
- Développement commercial
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 2 jours
Senior Corporate Health and Safety Manager
F&M Installations Ltd. —Nanaimo, BC
- À partir de 150 000 $ par an
- Temps plein
- Microsoft Office
- Baccalauréat
- Amélioration continue
- Indemnité kilométrique
- Assurance Dentaire
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Joiner
Stirling Woodworks Ltd. —Maple Ridge, BC
- De 27 $ à 34 $ de l’heure
- Temps plein
- Menuiserie
- Assemblage
- Amélioration continue
- Assurance Dentaire
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Dental Office Manager - Vancouver BC
Dental Office in Vancouver —Vancouver, BC
- De 85 000 $ à 95 000 $ par an
- Temps plein
- Cabinet médical
- Diplôme d'études secondaires
- Expérience en supervision
- Régimes de participation aux bénéfices
- Assurance Invalidité
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Education Assistant
Kleos Open Learning —Quesnel, BC
- De 30 $ à 35 $ de l’heure
- Temps partiel
- Soutien aux personnes ayant des troubles développementaux
- Diplôme d'études secondaires
- Mathématiques
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 6 jours
Senior HVAC Technician
Eco Climate Mechanical LTD —Vancouver, BC
- De 35 $ à 85 $ de l’heure
- Temps plein
- Expérience en mécanique
- Maintenance
- Plomberie
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 9 jours
Human Resources Manager
Crown Packaging —Richmond, BC
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Esprit d'analyse
- Baccalauréat
- Mentorat
- Assurance Dentaire
- Programme d'Aide aux Employés
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Sales Manager
Kalawsky Group —Castlegar, BC
- De 85 000 $ à 150 000 $ par an
- Temps plein
- Vente
- Gestion des stocks
- Service à la clientèle
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
Automotive Sales Consultant
Penticton Hyundai —Penticton, BC
- De 60 000 $ à 160 000 $ par an
- Temps plein
- Service à la clientèle
- Conduite de véhicule
- En présentiel
- Assurance Dentaire
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : key team leader (british columbia)

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Specialist, Guest Experience

Vancouver Airport Authority
Vancouver, BC

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Détails du poste

Temps plein

Compétences

Français
Études postsecondaires
Traitement des plaintes
Gestion de projet
Baccalauréat
Prise de décisions
Coordination de programmes
Orientation axée sur le service à la clientèle
Service aux visiteurs
Affaires
Résolution des problèmes de la clientèle
Expérience en gestion de projet
Compétences en communication
Interaction avec les clients

Description complète du poste

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part of YVR, delivering service excellence, operational expertise and ensuring every guest arriving, departing or connecting through YVR has a welcoming experience.

Position overview

Do you have passion for delivering an exceptional guest experience?

We have a permanent, full-time opportunity for a Specialist, Guest Experience with the Guest Experience team. Reporting to the Manager, Guest Experience, the successful candidate will be responsible for reviewing, triaging, managing, responding and resolving guest feedback and escalations as well as leading and implementing YVR’s Government Courtesies and VIP program. As a key member of the Guest Experience team, the Specialist may also support a variety of guest experience programs and projects.

Key responsibilities include:

Responding to escalated guest emails, letters, social media responses, in-person communications and phone calls in a timely manner
Collaborating with other departments to investigate specific events to determine and recommend an appropriate response and resolution
Reviewing entries made into the YVR corporate tracking system and reporting any guest service trends to internal departments and senior management.
Provide guest service and operational guidance for the Guest Experience team
Plan and coordinate government VIP meet and greet services, special events and guest experience programs
Assist in providing orientation tours for external organizations as needed
Participate in irregular operations and assist with day-of operations duties as required
Provide support for Guest Experience projects as required.

Key qualifications include:

3-5 years of recent, related experience supplemented by completion of bachelor’s degree or other post-secondary education with a focus on communications, operations or business; or an equivalent combination of training and experience.
Proven professional writing and communications experience specific to guest relations – with a minimum of one to two years of experience – for both written and verbal responses.
Direct and recent experience in delivering outstanding guest service in an operational environment.
Expert communication, and problem-solving skills are required to resolve complex guest issues and guest service escalations, while remaining calm under pressure
Solid understanding of airport processes and services (e.g., US Customs and Immigration, Canada Customs, connections facilities, airline industry, accessibility, etc.)
Strong organization skills, project management experience and attention to detail
Excellent conflict resolution and interpersonal skills with the proven ability to handle complex situations with diplomacy.
Experience working collaboratively and effectively with both internal and external stakeholders, business partners, government agencies including embassies and consulates. Working with discretion is required.
Excellent decision-making skills are needed; the role requires acting with deep empathy and fairness
Fluency in French (written and/or verbal) is considered an asset.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $71,560 to $93,525 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [email protected].

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key team leader emplois - british columbia

Specialist, Guest Experience

Election Official (EO)

Business Center Operations Leader

Beauty Department Manager

Clinical Registered Psychologist

Inside Sales and Service Representative

Sous Chef

HVAC/R Service Technician (Residential)

Purchaser/Buyer

Occupational Therapist

Business Development Manager

Controller

Plumbing Service Technician (Residential)

Experienced Glazier

Occupational Therapist

Senior Electrical Engineer

Branch Director - Brokerage Division

Senior Corporate Health and Safety Manager

Joiner

Dental Office Manager - Vancouver BC

Education Assistant

Senior HVAC Technician

Human Resources Manager

Sales Manager

Automotive Sales Consultant

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : key team leader (british columbia)

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