6 meilleures offres (guest service representative, bourget, on) (à pourvoir)

Hospitality Manager
Escape Manor —Ottawa, ON
- À partir de 20,50 $ de l’heure
- Temps plein
- Hospitalité
- Bar
- Certification RCR
Postuler rapidement
il y a 6 jours
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The Cadillac Fairview Corporation Ltd —Ottawa, ON
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Gray Collection —Ottawa, ON
- Fins de semaine au besoin
- Bilingue
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Lead Coordinator, Event Management
University of Ottawa —Ottawa, ON
- De 72 437 $ à 91 502 $ par an
- Temps plein
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- Anglais
il y a 8 jours
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Ottawa Tennis & Lawn Bowling Club —Ottawa, ON
- De 20 $ à 23 $ de l’heure
- Temps partiel
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- Bilingue
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Box Office Representative - Entertainment Operations
Hard Rock Hotel & Casino Ottawa —Ottawa, ON
- 20 $ de l’heure
- Temps partiel
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service representative (bourget, on)

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Hospitality Manager

Escape Manor
Ottawa, ON

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Détails du poste

Permanent | Temps plein
Il y a 6 jours

Compétences

Hospitalité
Certification RCR
Service à la clientèle
Service aux visiteurs
Manipulation d'argent

Description complète du poste

Overview

JOB SUMMARY: The Hospitality Manager is responsible for working in conjunction with the General Manager and Assistant General Manager to manage all aspects of the business, including the overall in-house guest experience, reservations, escape rooms, darts, bar and lounge service (main focus), responsible alcohol service (as applicable), inventory management, systems management, maintenance and upkeep of facilities, promoting guest reviews and sales initiatives, and managing day-to-day employment matters. This role requires a hands on approach as well as an individual who thrives in fast-paced environments.

KEY RESPONSIBILITIES / MANAGEMENT TASKS:

Manage all aspects of the operation under the guidance of the General Manager
Learn the business and understand immersive entertainment trends and tastes
Develop a strategy to establish Escape Manor as a recognizable brand in Ottawa
Develop and report on financial budgets, forecasts and other operational targets
Attend local networking events as necessary and develop community relationships
Lead by example and be a resource to all members of the team
Create a culture of camaraderie and service excellence
Create synergy amongst the various departments and cross-train to the extent possible
Hire, train, and maintain an exceptional team (using HR files)
Schedule employees and determine optimal staffing levels
Have oversight on, and create development plans for, leaders and front-line staff
Establish and execute ongoing performance management programs
Work with ownership on new menu ideas, staff incentives and monthly targets
Manage labour costs in accordance with budget
Keep the venue in pristine shape, including front and back of house areas
Monitor and manage lounge, escape rooms and darts areas
Develop kitchen facilities and operations with chef/kitchen manager
Check washrooms, storage and food service areas for cleanliness
Maintain and continuously improve lounge activations and escape rooms
Be an expert on brand standards, systems (POS, HR) and software and marketing tools
Ensure venue is fully stocked with all necessary supplies and backups
Ensure operational systems and delivery standards are being upheld
Create and manage menus and F&B offerings
Work with vendor representatives to develop strong account relationships
Run table checks and engage guests in the lounge spaces
Implement responsible alcohol service protocol and culture
Monitor bar and floor cleanliness and flow
Monitor bar for cocktail standards and proficiency
Manage all FOH inventories, ordering and deliveries
Control all in-house cash and manage cash drops
Seek networking opportunities to grow the brand
Support local sales and events initiatives
Directly support corporate marketing functions and manage venue-specific digital channels
Generate fun and relevant media content for Ottawa and other corporate uses
Increase social media presence to hit all Manor Social Media Benchmarks
Daily review and response to site-specific guest correspondence (email, voicemail)
Pre-intro to any larger groups coming in that week
Follow-up thank you and feedback call to all larger groups
Assist in leading the guest recovery strategy
Promote and respond to guest reviews on socials
Develop and distribute marketing collateral as appropriate
Other management tasks as assigned or required from time to time

Pay: From $20.50 per hour

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service representative (bourget, on)

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