Part-Time Spa & Massage Attendant
Location: Métis Crossing, Smoky Lake, AB
Closing Date: Open Until Suitable Candidate Found
Position Status: Part-Time
Step Into a Story That’s Bigger Than You.
At Métis Crossing, you won’t just find a workplace, you’ll find a calling. This is a place where the past breathes through every fiddle strum, every bead, every story told around a crackling fire under the northern sky.
Perched on the banks of the majestic North Saskatchewan River, Métis Crossing is Alberta’s first major Métis cultural destination; a place of learning, healing, and celebration. Our Lodge, Cultural Gathering Centre, and sweeping landscape are not just buildings or land; they are living reflections of Métis pride and perseverance.
The Opportunity
Métis Crossing seeks a dynamic individual for the position of Part-Time Spa & Massage Attendant. The successful applicant will be responsible for providing opening and closing support for the Welcome Building, preparing treatment areas, coordinating appointment timing with the Front Desk and Business Development teams, cleaning and resetting massage and wellness space between appointments, replenishing guest amenities, preparing required documents, and communicating operational needs to the appropriate team members.
Key Responsibilities
Guest Experience & Service
· Greet guests in a warm, professional, and welcoming manner.
· Escort guests to the appropriate spa, massage, waiting, or treatment area when required.
· Ensure guests understand appointment timing, location, check-in process, and basic spa procedures.
· Maintain a calm, respectful, and relaxing environment before, during, and after appointments.
· Respond to guest questions, requests, or concerns in a professional and timely manner.
· Escalate guest concerns, service recovery needs, special requests, or operational issues to the appropriate manager.
· Protect guest privacy, confidentiality, and comfort at all times.
Booking Coordination with Front Desk and Business Development
· Review the daily spa and massage appointment schedule at the start of each shift.
· Coordinate appointment timing, therapist readiness, guest arrival times, and treatment room availability with the Front Desk team.
· Communicate with the Business Development team regarding group bookings, wellness packages, retreats, VIP guests, special events, and itinerary timing.
· Confirm appointment flow to help prevent delays, overlaps, room conflicts, or missed guest arrivals.
· Notify the Front Desk promptly of late arrivals, no-shows, schedule changes, guest questions, or therapist timing concerns.
· Assist with confirming whether spa services are connected to room packages, group itineraries, special promotions, or event bookings.
· Support clear communication between Massage Therapists, Front Desk, Business Development, Housekeeping, Facilities and Site operations.
Paperwork & Document Preparation
· Prepare, organize, and maintain required spa and massage paperwork before guest appointments.
· Ensure intake forms, consent forms, waiver forms, health questionnaires, guest preference forms, and service-related documents are available and ready when required.
· Prepare printed appointment schedules, therapist schedules, booking sheets, group wellness itineraries, and guest lists as needed.
· Assist with organizing documents for package bookings, Business Development group files, retreat programs, special events, and VIP experiences.
· Confirm that completed guest documents are collected, reviewed for completion where appropriate, and provided to the correct team member or stored according to company procedures.
· Maintain organized paper files, clipboards, folders, signage, information sheets, and guest-facing spa materials.
· Restock forms, pens, envelopes, brochures, price lists, service menus, and informational documents.
· Protect guest information and handle all forms, schedules, and records with confidentiality and care.
· Report missing, outdated, incomplete, or unclear documents to management for correction.
Opening Procedures - Welcome Building and Spa Areas
· Assist with opening procedures for the Welcome Building and spa-related guest areas.
· Turn on lights, music, diffusers, equipment, and other guest-facing elements according to operating standards.
· Check cleanliness and readiness of treatment rooms, waiting areas, washrooms, reception areas, hallways, and guest-facing spaces.
· Prepare towels, linens, robes, slippers, oils, lotions, water, tea, cups, toiletries, and other guest amenities.
· Set up massage rooms and spa areas according to the daily appointment schedule and service requirements.
· Confirm required documents, forms, schedules, and guest paperwork are ready before the first appointment.
· Identify and report maintenance, safety, cleanliness, or supply issues before service begins.
Closing Procedures - Welcome Building and Spa Areas
· Assist with closing procedures for the Welcome Building and spa-related guest areas.
· Ensure treatment rooms, waiting areas, washrooms, reception spaces, storage areas, and guest-facing areas are cleaned, reset, and secured.
· Collect, sort, and organize used towels, linens, robes, and other washable items according to procedure.
· Restock amenities, supplies, forms, and documents for the next operating day.
· Turn off lights, music, diffusers, equipment, and other items according to the closing checklist.
· Secure spa products, guest documents, storage cabinets, treatment areas, and other assigned spaces as required.
· Communicate end-of-day notes, guest feedback, supply shortages, incomplete paperwork, maintenance issues, or operational concerns to management.
Cleaning & Room Turnover Between Appointments
· Clean and sanitize treatment rooms between appointments according to hygiene and safety standards.
· Replace used linens, towels, face cradle covers, robes, slippers, and other guest-use items.
· Disinfect massage tables, counters, chairs, door handles, cabinets, product surfaces, and other high-touch areas.
· Empty garbage, laundry bins, and used item containers as required.
· Reset the room layout, lighting, amenities, music, and guest materials before the next appointment.
· Ensure each treatment space is clean, organized, calm, and fully guest-ready.
Amenities, Supplies & Inventory Support
· Refill and organize guest amenities, including water, tea, cups, towels, robes, slippers, toiletries, oils, lotions, tissues, and other spa supplies.
· Monitor supply levels throughout the shift and notify management when items are low or need reordering.
· Keep storage spaces clean, labeled, organized, and easy for therapists and team members to access.
· Assist with receiving, organizing, and putting away spa-related supplies and guest materials.
· Ensure products and amenities are stored safely, hygienically, and according to company standards.
· Support waste reduction by using supplies responsibly and reporting overuse or shortages.
Health, Safety & Cleanliness
· Follow all hygiene, sanitation, health, safety, and workplace procedures.
· Use cleaning products, laundry items, spa products, and equipment safely and correctly.
· Maintain a clean, safe, and professional environment for guests, therapists, and team members.
· Report hazards, damaged equipment, spills, maintenance issues, guest incidents, or safety concerns immediately.
· Respect guest privacy during all spa and massage service activities.
Team Support & Operational Communication
· Work collaboratively with Massage Therapists, Front Desk, Sales, Housekeeping, Maintenance, and Operations teams.
· Assist with group wellness experiences, retreats, spa packages, special events, and seasonal programs when required.
· Support team communication by sharing accurate information about schedules, documents, room readiness, supplies, and guest needs.
· Maintain a positive, professional, reliable, and team-oriented work environment.
· Perform other related duties as assigned by management.
Preferred Qualifications
· Previous experience in hospitality, spa operations, wellness, massage clinic support, housekeeping, guest services, or customer service is considered an asset.
· Strong attention to detail, cleanliness, organization, and presentation.
· Excellent communication and coordination skills.
· Ability to manage timing, appointment flow, and multiple operational priorities.
· Comfortable preparing documents, organizing forms, maintaining paper files, and handling guest information with confidentiality.
· Professional, respectful, calm, and guest-focused attitude.
· Ability to work independently and as part of a team.
· Flexible availability, including weekends, evenings, holidays, and peak operating periods.
Physical Requirement
· Ability to stand, walk, bend, lift, carry, and move throughout the shift.
· Ability to lift and transport linens, supplies, amenities, and light equipment.
· Ability to perform cleaning, room setup, laundry handling, restocking, document preparation, and closing duties.
· Ability to work in a fast-paced hospitality environment while maintaining a calm guest experience.
Other Requirements
· Availability to work a flexible schedule, including days, evenings, and weekends.
· Ability to work on-site at Métis Crossing in Smoky Lake.
· Clear Criminal Record Check is mandatory.
· Clear Driver’s Abstract is required.
What we Offer
· A rich Indigenous cultural experience.
· Opportunity to work at the first major Métis cultural destination.
· Comprehensive training to support your role.
· Personal development opportunities.
Please submit your email to [email protected].
Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please.
Job Type: Part-time
Benefits:
Work Location: In person
