25 meilleures offres (customer service supervisor, airdrie, ab) (à pourvoir)

General Manager
Poly B Plumbing Guys —Calgary, AB
- De 80 000 $ à 150 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Call Center Manager
Confidential —Calgary, AB
- Temps plein
- Service à la clientèle
- Compétences en informatique
- En présentiel
- Assurance Dentaire
Postuler rapidement
il y a 3 jours
Customer Service Supervisor
CLS Catering Services Ltd. —Calgary, AB
- De 50 000 $ à 55 000 $ par an
- Temps plein
- Microsoft Outlook
- En présentiel
- Formation et développement
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Customer Experience Team Leader I (Checkouts)
IKEA —Calgary, AB
- Temps plein
- Esprit d'analyse
- Gestion d'équipe
- Formation et développement
- Assurance Dentaire
- Programme d'Aide aux Employés
Data Center Cluster Manager
Amazon Data Services Canada, Inc. —Airdrie, AB
- De 130 300 $ à 187 700 $ par an
- Temps plein
- Bar
- Informatique
- Ingénierie
- Régimes de participation aux bénéfices
- Assurance Dentaire
District Manager, Calgary
Pro Hockey Life —Calgary, AB
- De 98 000 $ à 120 000 $ par an
- Temps plein
- Service à la clientèle
- Marchandisage
- Ressources humaines
il y a 14 jours
Customer Experience Manager PT
Michaels Stores —Airdrie, AB
- Temps partiel
- Service à la clientèle
- Gestion d'équipe
- Formation et développement
- Assurance Dentaire
- Bourses d'Études
District Manager - Calgary AB
SmartStop Self Storage —Calgary, AB
- À partir de 90 000 $ par an
- Temps plein
- Marketing
- Finance
- Baccalauréat
- Congés payés
- Programme d'Aide aux Employés
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Global Market & Customer Analytics Mgr - Sumitomo Biorational
Sumitomo Chemical Group Companies of America —Calgary, AB
- De 103 500 $ à 131 000 $ par an
- Temps plein
- Télétravail
- Salesforce
- Ingénierie
- Maîtrise
- Régimes de participation aux bénéfices
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Customer Success Manager - SMB
Karbon —Calgary, AB
- De 63 000 $ à 70 000 $ par an
- Télétravail
- Salesforce
- Capacités de présentation
- Baccalauréat
- Assurance Invalidité
- Congés payés
Postuler rapidement
il y a 7 jours
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart / Pharmaprix —Airdrie, AB
- De 16,75 $ à 19,55 $ de l’heure
- Temps plein
- Gestion des stocks
- Mentorat
- Recrutement
Store Manager - Sierra Springs
Reitmans —Airdrie, AB
- De 59 000 $ à 65 000 $ par an
- Fins de semaine au besoin
- Vente
- Gestion des stocks
- Service à la clientèle
- Bourses d'Études
- Congés payés
Postuler rapidement
il y a 8 jours
Assistant Manager-Airdrie, AB
StorageMart | MMS —Airdrie, AB
- De 16 $ à 19 $ de l’heure
- Embauche urgente
- Hospitalité
- Restaurant décontracté
- Diplôme d'études secondaires
- Indemnité kilométrique
- Bourses d'Études
Postuler rapidement
il y a 3 jours
Dispatch Manager
TRAXX Coachlines Ltd —Airdrie, AB
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Service à la clientèle
- Assurance Dentaire
- Congés payés
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Department Manager
H&M —Rocky View, AB
- De 46 000 $ à 53 820 $ par an
- Temps plein
- Compétences en communication
- Aide au Transport Quotidien
- Assurance Dentaire
Postuler rapidement
il y a 2 jours
National Customer Experience Manager
O’Dell HVAC Group —Calgary, AB
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Télétravail
- Logiciels de GRC/CRM
- Gestion de projet
- Intelligence artificielle
- Régimes de participation aux bénéfices
- Congés payés
Postuler rapidement
Account Manager, Customer Service - Calgary Stampeders
Calgary Sports and Entertainment Corporation —Calgary, AB
- Logiciels de GRC/CRM
- Réception
- Compétences en informatique
il y a 7 jours
Kitchen Supervisor
Chine Hot Pot —Calgary, AB
- À partir de 18 $ de l’heure
- Temps plein
- Contrôle de l'inventaire
- Assainissement
- Gestion de restaurant
Postuler rapidement
il y a 4 jours
Sales Account Manager
Baymag Inc. —Calgary, AB
- Temps plein
- Logiciels de GRC/CRM
- Développement commercial
- Capacités de présentation
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
Lead Deck Builders Wanted!
Maverick Decks —Calgary, AB
- De 70 000 $ à 85 000 $ par an
- Temps plein
- Menuiserie
- Service à la clientèle
- Anglais
Postuler rapidement
Technical Account Manager (Inside Sales)
Confidential —Calgary, AB
- À partir de 55 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Systèmes PGI
Postuler rapidement
Sales Closer – In Person Appointments - Qualified Leads Provided
Water Softener Calgary —Calgary, AB
- De 3 200 $ à 13 000 $ par mois
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Anglais
Postuler rapidement
il y a 1 jour
Area Sales Manager
Food Safety Alliance —Calgary, AB
- De 75 000 $ à 110 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Expérience en mécanique
- Vente
- Indemnité kilométrique
- Assurance Dentaire
Postuler rapidement
New Home Sales Specialist (Area Sales Manager) - Rockland Park & Aspen Woods
Crystal Creek Homes —Calgary, AB
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
Postuler rapidement
il y a 9 jours
Store Manager & Customer Service Representative in Mahogany
Dolphin Dry Cleaners —Calgary, AB
- De 16 $ à 20 $ de l’heure
- Temps plein
- Diplôme d'études secondaires
- Réception
- Nettoyage
- Réductions Tarifaires
Postuler rapidement
il y a 11 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (airdrie, ab)

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General Manager

Poly B Plumbing Guys
Calgary, AB

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Détails du poste

Temps plein
Il y a 1 jour

Avantages

Tenue Décontractée
Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Vacances payées
Stationnement sur place

Compétences

Logiciels de GRC/CRM
Prévisions financières
Budgétisation et prévisions financières
Gestion des opérations
Expérience en haute direction
Vente
Service à la clientèle
Coaching
Leadership stratégique
Développement commercial
Gestion de projet
Amélioration continue
Gestion d'équipe
Prise de décisions
Service à la clientèle
Recrutement
Construction et rénovation
Gestion de budget
Planification de la capacité
Analyse des causes profondes
Expérience en stratégie d'affaires et gestion
Procédures opératoires normalisées (PON)
Compétences en communication
Amélioration des processus opérationnels

Description complète du poste

Poly B Plumbing Guys has grown quickly.

Now we're looking for the person who can help us grow properly.

We are a specialized Canadian home-services company focused exclusively on Poly-B pipe replacement. What started as a focused service offering has developed into a multi-market operation serving customers across Alberta and British Columbia, with significant opportunities for continued expansion.

We've proven the model.

The next stage is about building the organization around it.

We're looking for an exceptional General Manager to work directly with ownership and take increasing responsibility for the day-to-day performance of the company.

This is not a caretaker position.

We want a builder.

Someone who can take a successful entrepreneurial business, strengthen its management structure, create accountability, improve systems, develop leaders and help turn what we've built into an organization capable of operating at a much larger scale.

THE MISSION

Your job is simple to describe and considerably harder to accomplish:

Build a company that runs exceptionally well without the owners having to run everything themselves.

That means creating structure without burying the company in bureaucracy.

It means holding people accountable without killing initiative.

It means understanding the numbers, the customer, the crews and the business well enough to know where things are breaking before they actually break.

And it means developing systems that work whether we're completing 50 jobs a month or 500.

WHAT YOU'LL OWN

You will have oversight of the operational side of the business, including sales, scheduling, customer service, plumbing operations, drywall/restoration operations, administration and overall job performance.

Your responsibilities will include:

Leading, coaching and holding managers and team members accountable.
Building a strong management structure with clear responsibilities and decision-making authority.
Creating measurable KPIs and operating rhythms across departments.
Improving the entire customer journey from lead to estimate, sale, scheduling, production, payment and follow-up.
Identifying operational bottlenecks and actually fixing them.
Improving scheduling, labour utilization, capacity planning and job profitability.
Building standardized procedures and SOPs that can be duplicated across markets.
Ensuring every location delivers a consistent Poly B Plumbing Guys customer experience.
Developing stronger reporting and visibility into company performance.
Working with ownership on budgets, forecasts, margins and strategic priorities.
Recruiting and developing strong leaders as the organization grows.
Managing customer escalations and improving systems so the same problems don't keep happening.
Helping evaluate and launch new markets.
Building the operational infrastructure required for future franchising and national expansion.
Making the company less dependent on any individual person, including the owners.

WHAT WE DON'T NEED

We don't need somebody who needs to be told what to do every morning.

We don't need another layer of management whose contribution is scheduling meetings about scheduling meetings.

And we don't necessarily need a plumber.

Industry knowledge can be learned.

Leadership, judgement, accountability and the ability to build an organization are much harder to teach.

WHO WE'RE LOOKING FOR

You have successfully managed a significant service, construction, trades or field-service organization and understand the controlled chaos that comes with running dozens of projects, employees, subcontractors and customers at the same time.

Ideally, you bring:

7+ years of progressive management experience.
Senior leadership experience in a multi-department organization.
Experience managing managers, not simply individual employees.
Strong financial and operational understanding, including budgets, margins, forecasting and KPIs.
Experience with construction, plumbing, HVAC, electrical, restoration, roofing or another field-service business.
Experience improving systems and processes in a growing company.
Strong understanding of CRM, project-management and operational software.
Experience expanding into multiple locations or markets is a significant asset.
Franchise, acquisition, integration or private-equity-backed business experience would be highly valuable.
The ability to have difficult conversations and make decisions.
Excellent written and verbal communication.
A track record of building high-performing teams.

Most importantly, you take ownership.

When something isn't working, your instinct isn't to explain why.

It's to fix it.

Don't come to me with a problem. Come to me with a solution.

THE OPPORTUNITY

This isn't a General Manager role where you inherit a mature company and spend the next five years protecting somebody else's processes.

We're still building.

That means you'll have real authority and real influence over what Poly B Plumbing Guys becomes.

You'll work directly with ownership on company strategy and have the opportunity to help build:

A scalable Canadian operating platform.
Additional corporate markets.
A multi location franchise system.
A stronger executive and management team.
Repeatable operating systems.
A nationally recognized specialty home-services brand.

For the right person, this position has the potential to develop beyond General Manager into a senior executive leadership role as the company grows.

COMPENSATION

We intend to pay for performance.

The compensation package will include:

Competitive executive-level base salary.
Meaningful performance-based bonus.
Vehicle allowance or company vehicle.
Extended health benefits.
Paid vacation.
Additional long-term compensation opportunities for exceptional performance and increased responsibility.

Final compensation will depend on experience and demonstrated ability.

ONE LAST THING

We care much more about what you've actually built than the title printed on your last business card.

If you've helped take a company from entrepreneurial chaos to an accountable, scalable operation, we want to hear that story.

When applying, please include your resume and a short explanation answering:

What is the most significant operational improvement you personally led, and what measurable result did it produce?

Generic applications are easy to spot.

We're looking for the person who wants to build the next version of this company.

Poly B Plumbing Guys
Calgary, Alberta

Pay: $80,000.00-$150,000.00 per year

Benefits:

Casual dress
Dental care
On-site parking
RRSP match

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (airdrie, ab)

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