6 meilleures offres (front desk receptionist, sydney, ns) (à pourvoir)

Front Desk Agent
Holiday Inn Sydney-Waterfront —Sydney, NS
- À partir de 18 $ de l’heure
- Heures supplémentaires
- Hospitalité
- Service à la clientèle
- Hôtel
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Office Administrator
Safety Check Inspections Ltd. —Sydney, NS
- De 20 $ à 22 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Assurance Vision
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22 h
Front Desk Receptionist
Harbourview Inn & Suites, Sure Stay Collection By Best Western —Sydney, NS
- À partir de 16,75 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Hospitalité
- Microsoft Excel
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il y a 13 jours
Front Desk Clerk
The Clansman Motel Ltd. —North Sydney, NS
- À partir de 16,75 $ de l’heure
- Temps partiel
- Microsoft Word
- Hospitalité
- Microsoft Excel
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il y a 11 jours
Veterinary Receptionist
Island Veterinary Hospital —Marion Bridge, NS
- De 19 $ à 24 $ de l’heure
- Temps plein
- Microsoft Word
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Programme d'Aide aux Employés
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School Receptionist - On-call basis
Eskasoni School Board —Eskasoni, NS
- Du Lundi au Vendredi
- Microsoft Word
- Traitement de texte
- Diplôme d'études secondaires
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Front Desk Agent

Holiday Inn Sydney-Waterfront
Sydney, NS

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Détails du poste

Temps partiel | Temps plein

Compétences

Hospitalité
Utilisation d'un ordinateur
Service à la clientèle
Réception
Compétences en informatique
Manipulation d'argent
Compétences en communication
Hôtellerie

Description complète du poste

Job Description: Front Desk Agent

Property: Holiday Inn Sydney-Waterfront
Location: Sydney, Nova Scotia
Department: Front Office
Reports To: Front Office Manager / General Manager

Position Summary

The Front Desk Agent is the first and last point of contact for our guests and plays a key role in delivering the welcoming, professional, and memorable experience expected at the Holiday Inn Sydney Waterfront. This position operates within a unionized workplace and is governed by the applicable Collective Agreement and Nova Scotia Labour Standards Code. The Front Desk Agent is responsible for providing exceptional guest service, handling reservations and check-ins/outs, resolving guest concerns, and supporting hotel operations in accordance with IHG brand standards, company policies, and union provisions.

Key Responsibilities

All duties are performed in accordance with the Collective Agreement, hotel policies, and the Nova Scotia Labour Standards Code.

Guest Services

Greet all guests warmly, professionally, and in a courteous manner
Complete guest check-ins and check-outs accurately and efficiently
Anticipate guest needs and provide information about hotel services, amenities, and local attractions
Handle guest inquiries, concerns, and complaints promptly, escalating issues when required
Ensure guest satisfaction and promote a positive guest experience at all times

Front Desk Operations

Process reservations, cancellations, and modifications using the property management system (PMS)
Maintain accurate guest accounts, including posting charges and processing payments
Balance cash, credit card, and other transactions at the end of each shift
Answer and direct incoming calls in a professional manner
Maintain accurate records and complete daily reports as required

Brand & Standards Compliance

Adhere to IHG brand standards, service culture, and operational procedures
Ensure compliance with hotel policies, safety standards, and confidentiality requirements
Uphold professional appearance and grooming standards

Communication & Teamwork

Communicate effectively with housekeeping, maintenance, food & beverage, and management teams
Share relevant guest information to ensure smooth operations and service continuity
Support colleagues during peak periods and contribute to a positive team environment

Health, Safety & Security

Follow all workplace health and safety policies
Assist with emergency procedures when required
Protect guest privacy and confidentiality at all times

Qualifications & Skills Required

Previous customer service experience (hospitality experience considered an asset)
Strong communication and interpersonal skills
Ability to remain calm and professional in a fast-paced, unionized environment
Basic computer skills and ability to learn hotel systems
Flexible availability in accordance with scheduling provisions of the Collective Agreement
Ability to stand for extended periods and perform light physical tasks

Preferred

Previous hotel front desk or reservations experience in a unionized setting
Familiarity with hotel property management systems (e.g., Opera)
Cash handling and reconciliation experience
Knowledge of the Sydney, NS area and local attractions

Core Competencies

Customer-focused mindset
Attention to detail and accuracy
Problem-solving and decision-making skills
Reliability and punctuality
Professionalism and discretion

Working Conditions

Shift-based role including days, evenings, weekends, and holidays, scheduled in accordance with the Collective Agreement
Hours of work, overtime, breaks, and rest periods are governed by the Nova Scotia Labour Standards Code and the Collective Agreement
Indoor, guest-facing environment
Moderate physical demands including standing, walking, and light lifting

Union & Labour Standards Compliance

Employment terms and conditions, including wages, hours of work, overtime, seniority, scheduling, leaves, discipline, and grievance procedures, are governed by the applicable Collective Agreement.

Equal Opportunity Statement

Holiday Inn Sydney Waterfront is an equal opportunity employer. We are committed to providing an inclusive and respectful workplace and welcome applications from all qualified individuals.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Work Location: In person

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front desk receptionist emplois - sydney, ns

Front Desk Agent

Office Administrator

Front Desk Receptionist

Front Desk Clerk

Veterinary Receptionist

School Receptionist - On-call basis

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