2 meilleures offres (night auditor, fort mcmurray, ab) (à pourvoir)

Night Auditor/Front Desk Agent
Best Western Plus Sawridge Suites —Fort McMurray, AB
- De 19 $ à 20 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 3 jours
Front Desk Agent/ Night Auditor at Ace inn Fort McMurray
Ace inn —Fort McMurray, AB
- De 15,27 $ à 17,50 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 1 jour

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Night Auditor/Front Desk Agent
Sweetwater Group —Queenston, ON
Handle guest inquiries and resolve issues promptly to ensure high levels of customer satisfaction - including light maintenance, rooms switches, technical…
De 22 $ à 23 $ de l’heure
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Night Auditor - Sheraton Fallsview
Canadian Niagara Hotels —Niagara Falls, ON
Deliver professional, courteous, and high-quality service to all guests, maintaining the hotel’s commitment to excellence in guest satisfaction.
De 18,20 $ à 19,31 $ de l’heure
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il y a 7 jours

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Night Auditor/Front Desk Agent

Best Western Plus Sawridge Suites
Fort McMurray, AB

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Détails du poste

Temps partiel
Il y a 3 jours

Compétences

Bilingue
Hospitalité
Certification SIMDUT
Utilisation d'un ordinateur
Multilingue
Service à la clientèle
Expérience administrative
Certificat de premiers soins de base
Sens de l'organisation
Réception
Compétences en informatique
Standard téléphonique
Compétences en communication
Hôtellerie

Description complète du poste

Job Summary
We are seeking a dedicated Night Auditor/Front Desk Agent to join our hospitality team. This role is essential in providing exceptional guest services during overnight hours, ensuring smooth operations at the front desk, and maintaining the security and integrity of the hotel during nighttime shifts. The ideal candidate will possess strong communication skills, a friendly demeanor, and experience in hospitality or customer service environments. Multilingual or bilingual abilities are highly valued to assist a diverse guest population. This position offers an opportunity to work in a dynamic hotel setting with a focus on guest satisfaction and operational excellence.

Responsibilities:

Perform end-of-day financial reconciliation, including balancing guest accounts, folios, and daily revenue.
Audit and verify all postings (room charges, payments, adjustments) for accuracy and completeness.
Generate and distribute daily financial reports to management (revenue, occupancy, ADR, and variance reports).
Reconcile cash, credit card transactions, and other payment methods, ensuring discrepancies are investigated and resolved.
Complete system rollover procedures and ensure the Property Management System (PMS) is accurately updated for the new business day.
Monitor and maintain hotel security during overnight hours, including guest safety and property surveillance.
Handle late-night check-ins and early check-outs, ensuring accurate registration and billing.
Respond to guest inquiries, requests, and issues in a professional and timely manner.
Coordinate with housekeeping and maintenance teams by logging overnight issues or service requests.
Verify room status, availability, and housekeeping reports for accuracy.
Ensure compliance with hotel policies, accounting standards, and internal controls.
Prepare backup documentation and maintain organized records for audit and review.
Assist with emergency procedures and incident reporting as required.
Complete guest check in and check outs efficiently
Handling reservations, room assignments, process payments
Respond to guest inquiries, requests and concerns promptly
Answer and direct phone calls with a professional manner
Maintain accurate guest records and documentation
Coordinate with other departments to ensure guest satisfaction
Manage cash, debit, credit, balancing of lotto daily
Maintain cleanliness and organization of work area
Ensure confidentiality and security procedures followed

Qualifications:

Previous hotel front desk/night auditor experience preferred
Experience with hotel reservation systems and POS systems and asset
Strong communication skills
Ability to multitask and remain composed and confident under pressure
Professional appearance and attitude
Excellent problem-solving abilities
Team player, although comfortable working alone
Basic computer knowledge and administrative skills
Flexibility to be able to work days, evenings, weekends, overnights, and holidays.
Able to stand for long periods of time
Alberta AGLC lotto, first aid certificate, WHMIS training an asset but not required.

Skills

Excellent customer service skills with a friendly and professional demeanor
Strong communication skills, including proficiency in multilingual or bilingual capabilities preferred
Experience with front desk operations in a hotel or hospitality environment is highly desirable
Ability to operate multi-line phone systems efficiently
Knowledge of hotel management software and reservation systems is a plus
Demonstrated ability to handle guest inquiries with tact and diplomacy
Strong organizational skills with attention to detail
Ability to work independently during night shifts while maintaining alertness and professionalism

Pay: $19.00-$20.00 per hour

Work Location: In person

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night auditor emplois - fort mcmurray, ab

Night Auditor/Front Desk Agent

Front Desk Agent/ Night Auditor at Ace inn Fort McMurray

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