10 meilleures offres (part time crew member, camrose, ab) (à pourvoir)

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Customer Service & Appointment Scheduling Representative

Camrose Chrysler
Camrose, AB

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Détails du poste

Temps partiel
Il y a 9 jours

Compétences

Logiciels de GRC/CRM
Espagnol
Multilingue
Vente
Service à la clientèle
Centre d'appels
Compétences rédactionnelles
Vente incitative
Anglais
Microsoft Office
Expérience administrative
Esprit d'analyse
Saisie de données
Sens de l'organisation
Étiquette au téléphone
Compétences en communication

Description complète du poste

Job Summary
We are seeking a friendly and detail-oriented Customer Service & Appointment Scheduling Representative to join our team. In this role, you will be the first point of contact for clients, responsible for managing appointment bookings, providing exceptional customer service, and supporting sales efforts. The ideal candidate possesses strong communication skills, and has experience with data entry and analysis. This position offers an opportunity to work in a dynamic environment where your interpersonal skills and attention to detail will directly impact customer satisfaction and operational efficiency.

Duties

Handle incoming calls and respond to customer inquiries with professionalism and courtesy using excellent phone etiquette
Schedule, confirm, and reschedule appointments accurately within the company’s scheduling system
Perform data entry tasks to update customer records and appointment details efficiently
Assist customers with questions about services, products, or promotions, providing clear and helpful information
Support sales initiatives through upselling and promoting additional services or products when appropriate
Maintain organized records of customer interactions and transactions for analysis and reporting purposes
Collaborate with team members to ensure smooth communication and seamless customer experience
Provide multilingual support in English and Spanish to accommodate a diverse client base

Skills

Excellent customer service skills with a friendly, professional demeanor
Proficiency in data entry and basic analysis skills to interpret customer data and trends
Experience in sales or upselling techniques to maximize revenue opportunities
Ability to handle multiple tasks efficiently while maintaining attention to detail
Knowledge of phone etiquette best practices for engaging with clients over the phone
Multilingual capabilities are highly desirable to serve a diverse clientele effectively
Strong organizational skills with the ability to prioritize tasks in a fast-paced environment

Requirements & Qualifications

Experience: Minimum 1-2 years of experience in customer service, call center operations, or administrative scheduling positions.
Communication: Exceptional verbal and written communication skills with a warm, professional phone presence.
Tech-Savvy: Proficiency with scheduling software, Google Workspace/MS Office, and CRM tools.
Soft Skills: Strong active listening, conflict resolution skills, and high emotional intelligence.
Organization: Ability to multitask, manage time effectively, and handle a high volume of daily outreach tasks.

Pay: From $15.00 per hour

Work Location: In person

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part time crew member emplois - camrose, ab

Customer Service & Appointment Scheduling Representative

Customer Service

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Customer Experience Associate

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : part time crew member (camrose, ab)

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