Job description
Pharmacy Assistant/Regulated Pharmacy Technician
Pharmaceutical Distribution
1. Gather information to create and maintain the accuracy and completeness of patient records.
2. Assess prescriptions for clarity, completeness, authenticity, and compliance with legal requirements.
3. Interpret prescriptions, perform any required calculations, and ensure the prescription information is recorded accurately on the patient record.
4. Refer to the Pharmacist patients that require clinical assessment, analysis or application of the Pharmacist’s knowledge.
5. Receive and transcribe new verbal prescriptions from prescribers.
6. Transfer and receive prescriptions from other pharmacies.
7. Select, prepare, package, and label prescriptions for both commercially available products and extemporaneous compounds as outlined by policies and procedures.
8. Perform accurate prescription adjudication and manage coverage related issues in cooperation with the patient and Pharmacist.
9. Complete appropriate documentation for all the tasks including but not limited to filling prescriptions and filing procedures.
10. Understand and adhere to the quality assurance policies/procedures for job performance management, medication error risk management and narcotic/controlled substances.
11. Maintain the confidential and sensitive nature of the pharmacy/patient relationship at all times in accordance with legislation and standards.
12. Check the prescriptions for completeness and accuracy if dispensed by self or a Pharmacy Assistant; and/or ensure that it has been checked prior to being handed over to the Pharmacist or distributed to the patient.
13. Ensure that a Pharmacist has reviewed the appropriateness of a prescription prior to release.
14. Enter and process sale of prescription and other purchases using the POS cash register.
15. Perform other duties assigned; as required, to ensure efficient operations of the pharmacy.
Additional Pharmacy Administration Responsibilities
1. Maintain inventory requirements sufficient for patient safety and efficient operations.
2. Coordinate the monitoring and removal of expired medications in accordance with provincial legislation.
3. Conduct inventory spot checks for accuracy, and manage out-of-stocks in accordance with stores policies and procedures.
4. Ensure that the dispensary is tidy and organized including the prescription section, waiting area, and counselling areas. Ensure supplies are checked, restocked and rotated, and ordered as necessary.
5. Ensure health information pamphlets are organized, updated, and reordered as required for daily use and for any planned clinics or seminars.
6. Participate in staff meetings and training sessions as required to maintain efficient workflow within the dispensary and professional areas of the pharmacy.
7. Operate POS according to store policy, verifying customer receipts and issuing receipts.
8. Reconcile cash float at the beginning and end of shift as required.
9. If closing, reconcile total tender (cash, debit, credit, gifts cards) to POS sales date and file “end-of-day cash envelope”.
10. Process merchandise returns or refunds in an efficient manner in accordance with store policies.
11. Perform other administrative duties as assigned.
Pharmacy Health Care Services/Programs Responsibilities
In addition to dispensing services, the pharmacy also offers other health care services including, but not limited to, administering injections, medication reviews, prescription adaptations etc. This position is responsible for some of the administrative duties as outlined below and others specific to each service/program offering;
1. Ability to communicate to customers/patients basic details of the service including, but not limited to, name of service/program, basic details, and cost.
2. Registration of customers/patients for the service/program.
3. Refer customer/patient to a Pharmacist for more details and/or let Pharmacist know that the customer/patient is interested in service/program.
4. Gathering of patient information and preparing applicable files/forms for Pharmacists.
5. Appointment reminder calls/communication for patients.
6. Resource for training and technical instruction on medical devices such as blood glucose meters, spirometers, nebulizers etc.
7. Preparing and organizing service/program resources including, but not limited to, documentation forms and marketing materials.
8. Perform other administrative duties as assigned including but not limited to, scheduling and training pharmacy assistants and other support staff.
Additional Customer/Patient Services Responsibilities
1. Provide customer assistance in locating front store products. Refer all questions with regards to drug information or any health concern to the Pharmacist.
2. Develop and maintain an excellent relationship with customers by rapidly and accurately responding to their needs.
General Duties
1. Ensure all store training is completed within required time frames.
2. Maintain a professional image, including complete uniform, name tag, and proper grooming.
3. Ensure staff and customer safety by addressing or reporting potential barriers or hazards on store property.
4. Communicate to Management any issues requiring follow up or needing attention.
5. Complete any additional required duties as requested.
JOB REQUIREMENTS, SKILLS AND COMPETENCIES
- Grade 12 graduation. Certificate from appropriate Community College and provincial College of Pharmacy.
- Product and supplier knowledge preferred.
- Previous experience in community pharmacy (front store or dispensary) is a strong asset.
- Knowledge and understanding of the federal and provincial legislation regarding the filling and dispensing of prescriptions.
- Organization, self-motivation, effective communication, attention to detail, and customer service skills are necessary.
- Enthusiastic, flexible, conscientious, logical, precise, patient, objective, responsible, positive attitude, cooperative, team-oriented, and friendly.
- Some retail or cash handling experience preferred.
Job Type: Permanent
Pay: $20.00-$22.00 per hour
Benefits:
- On-site parking
- Store discount
Application question(s):
- Do you live within 10km of our location?
Experience:
- Ontario Pharmacy: 1 year (preferred)
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