25 meilleures offres (team lead, client services, toronto, on) (à pourvoir)

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Supervisor, Support Services
Humber River Health —Toronto, ON
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myBlueprint —Toronto, ON
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ASI-Call Centre Operations - Manager, Client Experience & Reconciliation
Accerta —Toronto, ON
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : team lead, client services (toronto, on)

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Manager, Fare Policy and Planning

Toronto Transit Commission
Toronto, ON

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Détails du poste

Temporaire
Il y a 13 jours

Compétences

Gestion des contrats
Ingénierie
Administration publique
Développement commercial
Esprit d'analyse
Gestion de projet
Capacités de présentation
Baccalauréat
Gestion de budget
Exigences d'affaires
Affaires
Compétences en communication
Planification stratégique

Description complète du poste

JOB INFORMATION

Requisition ID: 13387
Number of Vacancies: 1
Department: Strategy & Foresight
Salary Information: $ 129,693 - $ 162,089
Pay Scale Group: 11SA
Employment Type: Temporary - up to 24 months - Hybrid
Vacancy: Existing
Weekly Hours: 35 Off Days: Saturday - Sunday Shift: Day
Posted On: July 7, 2026
Last Day to Apply: July 21, 2026
Reports to: Head, Strategy and Foresight

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Come join our Strategy & Foresight team at this exciting time and apply for the Manager, Fare Policy & Planning role! This is a temporary opportunity - up to 24 months.

What You Will Do

Reporting to the Head, Strategy and Foresight, the Manager, Fare Policy & Planning leads the development of TTC fare policies, fare products, and fare collection modernization initiatives. This role is responsible for advancing customer-focused fare strategies, improving payment solutions, and ensuring TTC's fare systems support organizational goals, customer needs, and industry best practices.

Working with internal and external partners, including the City of Toronto, Metrolinx, PRESTO, and neighbouring transit agencies, you will drive strategic initiatives, support fare integration, and lead projects that enhance customer experience, operational effectiveness, and value for money.

Specifically, you will:

Lead the development and implementation of TTC fare policy and fare strategy.
Recommend fare changes, concessions, and fare products as part of the annual budget process.
Develop business requirements and strategies for fare payment methods and emerging technologies.
Lead fare collection modernization initiatives and partnerships with PRESTO and future vendors.
Evaluate fare programs and initiatives to ensure successful implementation and business outcomes.
Develop business cases, strategic plans, and recommendations that improve customer experience and support TTC priorities.
Build strong relationships with internal and external stakeholders to advance fare integration and mobility initiatives.
Identify emerging trends and opportunities to drive innovation and continuous improvement.
Lead strategic projects from concept through implementation, including stakeholder engagement, risk management, governance approvals, and performance monitoring.
Support long-term planning, business planning, budgeting, and organizational strategy execution.

What Skills Do You Bring?

Manage projects
Manage change
Provide specialized consultation
Apply analytical skills
Communicate in a variety of mediums
Demonstrate specialized expertise and knowledge in the assigned field

What Qualifications Do You Bring?

A university degree in Planning, Engineering, Public Administration, Business Administration, or a related field, or an equivalent combination of education, training, and experience, coupled with relevant professional experience.
Knowledge of leading practices in strategic planning, innovation, digital payments, and customer experience.
Strong understanding of business case development, evaluation methodologies, and investment appraisal techniques.
Experience leading public consultation and stakeholder engagement initiatives involving government agencies, developers, community groups, and other key stakeholders.
Proven experience working in a fast-paced, complex, and politically sensitive environment.
Demonstrated ability to build and manage relationships with senior stakeholders across large external organizations and diverse internal teams.
Experience procuring, onboarding, and managing consultants and consulting contracts.
Strong strategic thinking and problem-solving skills, with the ability to develop innovative solutions and drive meaningful change.
Excellent written, verbal, and interpersonal communication skills, including the ability to prepare reports, presentations, briefing materials, and recommendations on complex issues for a variety of audiences.
Strong project management skills, including budgeting, resource planning, performance measurement, risk management, and reporting.
Proven ability to engage, collaborate with, influence, and build consensus among stakeholders at all levels.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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