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Brand & Customer Experience Manager

Maison Apothecare
Oakville, ON

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Détails du poste

Temps partiel
Il y a 14 heures

Avantages

Tenue Décontractée
Réductions Tarifaires
Programmes de Bien-être
Assurance Dentaire
Stationnement sur place

Compétences

Marketing par courriel
Image de marque
Communication avec la clientèle
Développement des relations avec la clientèle
Fidélisation de la clientèle
Vente
Service à la clientèle
Marchandisage
Communication avec les clients
Shopify
E-commerce
Conception graphique
Diplôme d'études secondaires
Création de contenu
Gestion de la relation client
Orientation axée sur le service à la clientèle
Suivi des performances des campagnes marketing
Expérience en marketing
Compétences en communication
Stratégie marketing dans l'industrie du commerce électronique
Coordination d'équipe
Acquisition de clients
Rédaction publicitaire
Analytique

Description complète du poste

Part-Time Brand & Customer Experience Manager – Maison Apothecare

Location: Oakville, Ontario
Schedule: Part-time, Tuesday through Saturday
Work Arrangement: Primarily on-site

About Maison Apothecare

Maison Apothecare is an established Canadian plant-based skincare and wellness brand known for thoughtfully formulated products, natural ingredients and a deeply loyal customer community.

We are looking for a hands-on, commercially minded Brand & Customer Experience Manager to help lead the next stage of Maison Apothecare’s growth.

This role is ideal for someone with direct-to-consumer product marketing experience who also enjoys working closely with customers and being actively involved in the day-to-day operations of a growing brand.

The Role

The Brand & Customer Experience Manager will help grow Maison Apothecare across our e-commerce, retail and customer experience channels.

You will work closely with the Founder and our operational team to translate the brand vision into effective marketing campaigns, stronger customer relationships and measurable DTC growth.

As part of a small, entrepreneurial company, this is a varied and highly collaborative position. The successful candidate must be comfortable moving between marketing, customer service, retail and operational priorities as the needs of the business evolve.

This is currently a part-time position, as the brand’s customer base does not yet require a full-time marketing role. However, it offers meaningful ownership and the opportunity to grow alongside the business.

Key Responsibilities

Own and execute Maison Apothecare’s DTC marketing calendar, including product launches, promotions, seasonal campaigns and customer retention initiatives
Manage email and SMS marketing through Klaviyo, including campaign planning, segmentation, automated flows, testing and performance analysis
Help grow online sales through customer acquisition, conversion, retention and reactivation strategies
Manage and improve the customer journey across our website, email communications, retail shop and customer service channels
Provide warm, responsive and solution-oriented customer service that reflects the Maison Apothecare brand
Identify customer insights, purchasing patterns and opportunities to increase repeat purchases and customer lifetime value
Coordinate content, creative assets, social media initiatives and external marketing partners
Support product storytelling, merchandising, sampling, loyalty programs, referral initiatives and community events
Help manage the Maison Apothecare retail shop and create a welcoming, memorable in-person customer experience
Work closely with production, fulfillment, inventory and operations to ensure marketing plans align with product availability and business priorities
Assist the operational team with practical day-to-day tasks when required
Track key performance indicators and provide clear reporting on campaigns, DTC revenue and customer growth
Bring forward fresh, commercially viable ideas for building brand awareness and strengthening our customer community

What We’re Looking For

Demonstrated experience in DTC or e-commerce product marketing, ideally within skincare, beauty, wellness, consumer packaged goods or lifestyle products
Hands-on experience using Klaviyo, including campaigns, segmentation and automated customer flows
Experience with Shopify or a comparable e-commerce platform
A strong understanding of customer retention, conversion and lifecycle marketing
Exceptional customer service and communication skills
Strong copywriting, storytelling and brand-building instincts
Highly organized, resourceful and comfortable managing changing priorities
A flexible, team-oriented attitude and willingness to contribute wherever support is needed
Able to work independently while collaborating closely with the Founder and operational team
Comfortable working in a hands-on entrepreneurial environment rather than a narrowly defined corporate role
Available to work a regular Tuesday-to-Saturday schedule
A genuine appreciation for skincare, wellness and creating meaningful customer experiences

Experience with paid digital advertising, analytics, content creation, retail marketing, community events or basic graphic design would be considered an asset.

The Ideal Person

You are equal parts marketer, brand builder, customer champion and team contributor.

You understand that sustainable DTC growth comes from more than acquiring new customers—it comes from creating an experience that makes people feel understood, valued and excited to return.

You take initiative, follow through and are equally comfortable planning a Klaviyo campaign, assisting a customer, preparing for an in-store event or helping the operational team solve a practical issue.

You are looking for a role where you can make a visible contribution, take meaningful ownership and grow with the brand.

Why Join Maison Apothecare?

Take meaningful ownership of an established Canadian skincare brand
Work directly with the Founder and help shape the brand’s next chapter
Lead creative and commercially important initiatives from concept through execution
Build relationships with a loyal and growing customer community
Enjoy a varied role that brings together marketing, customer experience, retail and operations
Join a close-knit entrepreneurial team where your contribution will have a visible impact
Potential for the position to expand as the brand and its customer base grow

How to Apply

Please submit your résumé along with a short introduction explaining why Maison Apothecare interests you.

We would also love to hear about a DTC campaign, Klaviyo initiative or customer experience improvement you have led, including the results you achieved.

Maison Apothecare welcomes applicants from all backgrounds and is committed to creating an inclusive workplace.

Pay: $42,965.78-$60,225.34 per year

Benefits:

Casual dress
Dental care
On-site parking
Store discount
Wellness program

Ability to commute/relocate:

Oakville, ON L6M 2V9: reliably commute or plan to relocate before starting work (preferred)

Education:

Secondary School (preferred)

Experience:

Skincare or CPG: 1 year (preferred)

Work Location: In person

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