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Coordinator, Records and Services

MacEwan University
Edmonton, AB

Postuler dès maintenant

Détails du poste

Temps plein
Il y a 7 jours

Compétences

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Esprit d'analyse
Capacités de présentation
Baccalauréat
PeopleSoft
SharePoint
Compétences en informatique
Plateforme d'apprentissage en ligne
Formation et développement
Moodle
Affaires
Compétences en communication
Gestion du temps

Description complète du poste

Coordinator, Records and Services

Office of the University Registrar

Competition No. 26.07.157

Category

Salary

Closing Date

Full-Time Continuing (35 hours per week)

MSU Band D (Steps 1-8): $28.501 - $41.449 per hour. $51,872 - $75,438 per annum (Based on 35 hours per week).

July 21, 2026

Category

Full-Time Continuing (35 hours per week)

Salary

MSU Band D (Steps 1-8): $28.501 - $41.449 per hour. $51,872 - $75,438 per annum (Based on 35 hours per week).

Closing Date

July 21, 2026

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity

MacEwan University is seeking a Coordinator, Records and Services for a full-time continuing opportunity with the Office of the University Registrar.

Reporting to the Assistant Registrar, Information & Student Records, the Coordinator, Records & Services is responsible for supporting the development, documentation, implementation, and maintenance of business processes and training materials for the Records & Services portfolio. You will ensure processes are clearly documented, consistently applied, and supported through training and change support activities.

You will also work with leadership and cross-functional stakeholders to identify process gaps, support updates resulting from system or operational changes, and improve staff understanding of processes and services. The position also provides operational support to the Assistant Registrar, which may include initial review and processing of exception requests based on established criteria, coordination of locker services, and support for the deferred exam request process.

Key responsibilities include:

Developing, updating and maintaining standard operating procedures, process maps, user guides, training materials, and reference documentation for the Records & Services teams;
Documenting end-to-end business processes, workflows, and procedures using appropriate tools (e.g., process maps, flow charts, diagrams, and process maps), ensuring alignment with policy and operational requirements;
Observing and reviewing operational processes to identify potential gaps, inefficiencies, and opportunities for improvement;
Supporting the development and implementation of change management approaches related to new or updated processes, systems, and initiatives, with a focus on user awareness and adoption;
Completing initial review of exception requests related to missed deadlines, applying established criteria and guidelines, and escalating complex or unusual cases as required; and
Communicating outcomes of exception request reviews to students in a clear, respectful, and professional manner.

Skills

You will have:

Strong written, verbal, and interpersonal communication skills, with ability to convey information clearly to diverse audiences;
The ability to facilitate training sessions and presentations in both in-person and virtual formats;
Strong analytical skills with the ability to interpret processes and translate them into clear documentation and training materials;
The ability to work with ambiguity and support clarification of processes through consultation with stakeholders;
Strong relationship-building skills with ability to collaborate across multiple teams and functional areas;
Problem-solving skills with ability to identify issues, analyze contributing factors, and support practical solutions;
Strong organizational and time management skills with ability to manage multiple priorities and deadlines;
High attention to detail and accuracy in documentation and communication;
The ability to work independently within established guidelines and exercise sound judgment in routine decisions;
Proficiency in developing process documentation (e.g., flowcharts, diagrams, written procedures);
Strong computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and SharePoint;
The ability to quickly learn and support new systems and tools;
Experience with PeopleSoft or other Student Information Systems is considered an asset; and
Experience with Moodle or other learning management systems is considered an asset.

Qualifications

A minimum of a bachelor’s degree in business administration, education, or related field.
A minimum of 3 years of related experience in business process documentation, training development, or operational analysis, preferably in a post-secondary or complex service environment.
An equivalent combination of education and experience may be considered.

Position Requirements

This position is on campus only.

Benefits

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

Competitive base pay
Generous vacation time
Secure pension plan
Flexible benefits package
Continuous learning culture
Opportunities for career growth

How to Apply

To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [email protected].

If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to [email protected] so we can assist and ensure your application is received.

This position is included under the MacEwan Staff Union Collective Agreement.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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