25 meilleures offres (service manager, alliston, on) (à pourvoir)

Customer Service Manager (Remote Opportunity)
S&S Activewear Canada Inc. —Woodbridge, ON
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- Microsoft Office
- Amélioration continue
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il y a 4 jours
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Roofing Service Manager
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MOFFATT'S MAZDA —Barrie, ON
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Property Manager (Residential)
SmartCentres —Vaughan, ON
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RE/MAX Realtron Realty Inc., Brokerage —Newmarket, ON
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Paint Store Manager
KLEINPAINT Decorating Centres - Benjamin Moore —Newmarket, ON
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Technical Sales Account Manager
Innovative Group of Companies —Newmarket, ON
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Service Manager
Premier Equipment —Stouffville, ON
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Department Manager, Food Services - Northern Canada
Northern / NorthMart —Ontario
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Service Technician Team Leader - Irrigation Installation and Maintenance
Blue Jay Irrigation - Blue Mountain —Collingwood, ON
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- Assurance Dentaire
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Territory Sales Manager - West Canada
Latham Pool Products, Inc. (Canada) —Ontario
- De 70 000 $ à 80 000 $ par an
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- Logiciels de GRC/CRM
- Microsoft Outlook
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General Sales Manager (Bolton Hyundai)
Performance Auto Group —Bolton, ON
- De 120 000 $ à 150 000 $ par an
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Service Manager
Premier Equipment —Brampton, ON
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- Microsoft Office
- Diplôme d'études secondaires
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- Régimes de participation aux bénéfices
- Assurance Dentaire
il y a 13 jours
Recreation Sports And Fitness Program And Service Director
10738883 Canada Inc O/A 1 more round (1MR) —Woodbridge, ON
- 49 $ de l’heure
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Subprime Finance Manager
Car Deals Direct —Concord, ON
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Finance and Insurance Manager
Richmond Hill Honda —Richmond Hill, ON
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Inside Account Manager
Grand & Toy —Vaughan, ON
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Prime Communications Canada Inc —Orangeville, ON
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Customer Experience & Sales Manager
Confidential —Collingwood, ON
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Cellcom Communications —Collingwood, ON
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Sales Manager Representative
Love Yourself Inc —Concord, ON
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Senior Marketing Manager
Accencis Group —Richmond Hill, ON
- De 85 000 $ à 100 000 $ par an
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service manager (alliston, on)

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Customer Service Manager (Remote Opportunity)

S&S Activewear Canada Inc.
Woodbridge, ON

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Détails du poste

Temps plein
Il y a 4 jours

Compétences

Français
Statistique
Fidélisation de la clientèle
Gestion des opérations
Centre d'appels
Anglais
Microsoft Office
Analyse statistique
Amélioration continue
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Analyse des causes profondes
Analyse statistique des données
Compétences en communication
Interaction avec les clients
Amélioration des processus opérationnels

Description complète du poste

S&S ACTIVEWEAR

JOIN US AND "CREATE YOUR VISION"

ABOUT US

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability

ABOUT THE ROLE

We are seeking energetic, reliable, and fun professionals to join our team as a Customer Service Manager Canada. The successful Customer Service Manager Canada will be responsible for working closely with contact center employees daily to assist with customer satisfaction and complex problems based on customer needs. Provide customer service on behalf of the contact center to keep the department running in an efficient and lucrative manner, to increase customer satisfaction, loyalty, and retention and to meet department level expectations. Support activities for the contact center as needed and requested.

COMPENSATION & SCHEDULE

Salaried: $80,000 - $90,000 (based on experience)

Monday - Friday (8am -5pm) Full-Time, Exempt

WHAT YOU WILL DO

Be a prominent positive representative on the organization’s leadership team
Help devise and determine how we can create processes to build a world class support team
Field requests and support communications from our internal and external customers
Support customer service needs, escalations, and operational communications for Canadian customers and business partners
Respond to, troubleshoot, and resolve daily fulfillment and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution
Partner with U.S. and Canadian teams to resolve cross-border fulfillment, delivery, and customer experience issues
Support supervisors as they respond to, troubleshoot, and resolve daily fulfillment and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution
Hold leadership staff accountable for expectations to identify trends and expose prime opportunities to improve our operations and increase customer satisfaction
Track learning and best practices to contribute to improving and developing Standard Operating Procedures (SOP’s)
Help to organize and execute Work Force Management needs as necessary
Support activities for the department as needed and requested
Promote good relations between external and internal customers
All other duties assigned by management

Essential Functions

Meet defined department goals and activity metrics
Analyze statistics and compile accurate reports
Maintain an orderly workflow according to priorities
Monitor and support Canada-specific service levels, response times, and customer satisfaction metrics
Set a clear mission and deploy strategies focused towards that mission
Take ownership of customers issues and follow problems through to resolution
Support bilingual English/French customer interactions and escalations as needed
Participate in team planning meetings

WHAT WE'RE LOOKING

1-5 years proven working experience as contact center manager or supervisor
Experience in providing customer service support
Experience supporting Canadian customers, operations, or service escalations preferred
Excellent knowledge of management methods and techniques
Ability to think strategically and to lead
Strong client-facing and communication skills
Ability to prioritize and manage multiple responsibilities
Exceptional attendance and punctuality
Ability to work in a team environment
Experience with Microsoft Office
Bilingual English/French required; Canadian French proficiency preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

WORKING ENVIRONMENT

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear Canada is an equal opportunity employer committed to employment equity. We encourage applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value an inclusive workplace that reflects the diversity of the communities we serve and do not tolerate discrimination based on any protected ground under the Canadian Human Rights Act. Accommodations are available upon request for candidates participating in all aspects of the hiring process.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service manager (alliston, on)

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