About the Role
We are seeking an experienced and driven Commercial Roofing Service Manager to lead our service department. This is a hands-on leadership position responsible for driving profitability, delivering exceptional customer service, and ensuring safe, high-quality roofing repairs and maintenance on commercial projects.
Key Responsibilities
· Lead, train, and supervise the service department team (technicians, foremen, and support staff)
· Generate sales through customer relationships, prospecting, and preparing competitive proposals
· Oversee all service work from initial call → estimate → repair/maintenance → billing and follow-up
· Schedule and dispatch crews, manage workflow, track job costs, and ensure projects stay on budget
· Maintain strong communication with customers, crews, production teams, and management
· Enforce strict adherence to company and OSHA safety standards
· Recruit, train, mentor, and retain a skilled and dependable service workforce
· Monitor department finances: review job costs, approve invoicing, manage receivables, and control budgets
· Stay current on roofing systems, materials, codes, and industry best practices
What You’ll Do Daily
· Meet with technicians to plan the day’s work
· Visit job sites to ensure quality and safety
· Handle customer calls, perform roof inspections, and sell service agreements/repairs
· Build estimates and proposals
· Coordinate material orders and equipment needs
· Review time sheets, job costs, and invoices
Required Qualifications
· Minimum 3 years of commercial roofing production/supervision experience
· Valid driver’s license and clean driving record
· Strong understanding of commercial roofing systems (TPO, EPDM, Modified Bitumen, Metal, etc.)
· Proven safety leadership and knowledge of IHSA regulations
· Proficient with technology (phones, tablets, CRM/job management software)
· Excellent communication and customer service skills
· Fluent in English
Who Succeeds in This Role
You’re a natural leader who can motivate crews, close sales, solve problems on the roof, and keep customers happy. You take pride in safety, quality, and running a tight, profitable operation.
If you have a strong roofing background, love leading people, and want to grow with a reputable company, we want to hear from you!
Job Type: Full-time
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- RRSP match
- Vision care
Experience:
- Roofing Industry: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
