19 meilleures offres (guest service agent, vancouver, bc) (à pourvoir)

Front Office Supervisor
EXchange Hotel Vancouver —Vancouver, BC
- De 28,61 $ à 33,66 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Microsoft Word
- Hospitalité
- Assurance Dentaire
- Programme d'Aide aux Employés
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Front Desk Manager
Victorian Boutique Hotel —Vancouver, BC
- De 23 $ à 26 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Hospitalité
- Microsoft Excel
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il y a 3 jours
Front Desk Agent
Marriott International, Inc —Vancouver, BC
- De 30,61 $ à 34,01 $ de l’heure
- Temps plein
- Pas d'expérience requise
- Hôtel
- Diplôme d'études secondaires
il y a 6 jours
Guest Services Agent
Harbour Air Ltd —Vancouver, BC
- Temporaire
- Hospitalité
- Service aux visiteurs
- Compétences en communication
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il y a 12 jours
Guest Services Agent (1 Full-Time)
Sheraton Vancouver Airport Hotel —Richmond, BC
- Jusqu’à 27,31 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Service à la clientèle
- Assurance Dentaire
- Bourses d'Études
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Guest Services Agent (Part-Time)
Seaside Hotel Vancouver —North Vancouver, BC
- Jusqu’à 32,64 $ de l’heure
- 8 Heures
- Hospitalité
- Service à la clientèle
- Hôtel
- Réductions Tarifaires
- Assurance Dentaire
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il y a 1 jour
Night Auditor / Guest Service Agent
Grand Park Hotel Downtown —Vancouver, BC
- De 19 $ à 21 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Hôtel
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il y a 4 jours
Reservations Agent
Pan Pacific Vancouver —Vancouver, BC
- 26,34 $ de l’heure
- Fins de semaine au besoin
- Marketing
- Microsoft Office
- Bases de données
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Front Office Agent
PETERSON GROUP PROPERTI —Vancouver, BC
- 28 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Service à la clientèle
- Hôtel
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Front Desk Agent/Night Auditor
Georgian Court Hotel —Vancouver, BC
- De 25 $ à 26 $ de l’heure
- Temps plein
- Hospitalité
- Service à la clientèle
- Hôtel
- Assurance Dentaire
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il y a 7 jours
Full-time Guest Services Agent/Night Auditor
Hotel Blu Vancouver —Vancouver, BC
- De 24 $ à 26 $ de l’heure
- Temps plein
- Hospitalité
- Service à la clientèle
- Hôtel
- Assurance Dentaire
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il y a 13 jours
Guest Services Agent - Part Time
Onni Property Management Services Ltd —Steveston, BC
- De 22 $ à 23 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Assurance Vision
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Bell Services Agent
Pan Pacific Vancouver —Vancouver, BC
- 22,99 $ de l’heure
- Temps partiel
- Anglais
- Hôtel
- Compétences en communication
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Front Desk Agent - Revival English Bay, Vancouver, BC
Revival English Bay, Vancouver, BC —Vancouver, BC
- 24 $ de l’heure
- Temps plein
- Mathématiques de base
- Anglais
- Hôtel
- Programme d'Aide aux Employés
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Front Desk Agent
Atrium Hotel Vancouver —Vancouver, BC
- À partir de 18,25 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Microsoft Office
- Hôtel
- Assurance Dentaire
Postuler rapidement
il y a 7 jours
Front desk/Night Auditor - Relocate to Port Hardy, B.C.
Kwa'lilas Hotel —Colombie-Britannique
- De 20 $ à 23 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Programmes de Bien-être
- Indemnité de déménagement
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il y a 2 jours
Guest Services Representative - Part Time and Oncall
Ramada Surrey —Surrey, BC
- 19,25 $ de l’heure
- Temps partiel
- Hospitalité
- Anglais
- Microsoft Office
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il y a 12 jours
Front Desk Agent
Hotel Squamish —Squamish, BC
- De 17,85 $ à 23,73 $ de l’heure
- Temps plein
- Bilingue
- Hospitalité
- Service à la clientèle
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Sales Coordinator
Scenic Tours Europe AG —Vancouver, BC
- 50 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Logiciels de GRC/CRM
- Hospitalité
- Microsoft Excel

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (vancouver, bc)

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Front Office Supervisor

EXchange Hotel Vancouver
Vancouver, BC

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Détails du poste

Temps plein

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Événements d'Entreprise
Programme d'Aide aux Employés

Compétences

Bilingue
Microsoft Word
Hospitalité
Microsoft Excel
Microsoft Outlook
Multilingue
Service à la clientèle
Anglais
Expérience en supervision
Réception
Standard téléphonique
Compétences en communication

Description complète du poste

About EXchange Hotel Vancouver

EXchange Hotel Vancouver is the flagship property of Executive Hotels & Resorts, an award-winning Canadian hospitality company. Located in the heart of downtown Vancouver, our 201-room, AAA Four-Diamond, ultra-modern boutique hotel combines the historic charm of the original Vancouver Stock Exchange with contemporary design, exceptional service, and innovative sustainability as Canada's largest LEED Platinum Heritage Conversion hotel. Recognized as the #3 Hotel in Canada in the 2026 TripAdvisor Travelers' Choice Awards, we take pride in creating memorable guest experiences through genuine hospitality and a supportive, team-focused culture. Whether welcoming international travelers, business professionals, or cruise guests, every member of our team plays an important role in delivering the personalized service that has made EXchange Hotel one of Canada's highest-rated hotels.

Job Summary

We are seeking a dedicated and professional Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional customer service skills and a strong background in hospitality, ensuring that all guests receive a warm welcome and outstanding service. This role requires proficiency in managing multi-line phone systems and providing guest services in a fast-paced environment. Multilingual or bilingual candidates are highly encouraged to apply, as they will enhance our ability to serve a diverse clientele. The schedule is assigned based on seniority. For this position, most shifts will typically be from 3:00 PM to 11:30 PM.Responsibilities:Leadership & Team Development

Report directly to the Front Office Manager (FOM) and serve as Manager on Duty in their absence.
Support the leadership of the Front Desk team, including staff orientation, training, coaching, and ongoing development.
Conduct performance reviews and provide constructive feedback to maintain high team performance.
Foster a collaborative, professional, and positive work environment.
Implement and uphold Standard Operating Procedures (SOPs), ensuring consistent service excellence and compliance with Front Office standards.

Guest Experience & Service Excellence

Greet and check in guests efficiently and courteously, using the guest’s name whenever possible.
Ensure accurate room assignments, requested room types, and proper rate application.
Coordinate luggage delivery and issue correct room keys.
Manage guest check-outs, confirm satisfaction, post late charges, present folios, and process payments accurately (credit card or cash).
Handle guest inquiries, concerns, and complaints with professionalism and urgency, accommodating special requests whenever possible.
Provide accurate information regarding hotel services, operating hours, in-house events, key personnel, and local directions.
Respond promptly and effectively to guest requests in person and by phone.
Review all special requests, VIP arrivals, and early arrivals at the beginning of each shift to ensure proper preparation and execution.
Prepare and submit weekly incident reports, ensuring accurate documentation of guest concerns, operational challenges, and resolutions.
Conduct follow-up reviews on incidents and guest complaints to ensure proper resolution and identify opportunities for service improvement.

Operations & Financial Accountability

Maintain and reconcile a balanced cash float at the beginning and end of each shift.
Process cash transactions, make change, and exchange foreign currency as required.
Stay informed on promotional programs, new procedures, and ongoing projects, ensuring the team remains updated.
Utilize multiple computer systems to manage reservations, guest check-in/check-out, mobile check-in, and guest requests.

Cross-Departmental Collaboration

Accept reservations, modifications, and cancellations in the absence of Reservations staff.
Answer and direct guest calls appropriately when Reservations Agents are unavailable.
Assist Concierge, Bell Staff, and provide lobby coverage during high-volume periods or staff absences.
Provide basic troubleshooting support for in-room amenities, including internet, television, and check-in kiosks.
Work closely with the Bell/Door team to coordinate luggage handling, deliveries, and special requests.
Partner with Housekeeping to ensure room readiness and seamless guest transitions.
Proactively communicate any special accommodations or updates to relevant departments to ensure a seamless and elevated guest experience.

Additional Responsibilities

Perform other duties as assigned to support hotel operations and ensure an exceptional guest experience.

Qualification:· Must have a passion for delivering outstanding service· Self-motivated, decisive, responsible and driven to achieve goals· Strong interpersonal skills, exceptional oral and written communication skills· Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills· Able to remain calm under pressure· Must be organized and detail oriented· Strong multi-tasking skills· Must be able to stand for an entire shift· Ability to work flexible hours, including days, evenings, nights, weekends, holidays and overnight shifts· Fluent in English. Proficiency of a secondary language would be an added advantage· Minimum 3 years experience as a Front Desk Supervisor· Relevant experience in a similar capacity in a luxury hotel· Proficient in Word, Excel and Outlook· Experience with property management systems would be an added advantage· College education in Hospitality preferred or equivalent experience. Job Type: Full-time

This position offers an opportunity to be part of a vibrant team dedicated to delivering outstanding guest experiences. We value professionalism, hospitality expertise, and a proactive approach in our Front Office Supervisor.

Pay: $28.61-$33.66 per hour

Benefits:

Company events
Dental care
Employee assistance program
Extended health care

Application question(s):

Are you comfortable with primarily working 3pm-11:30pm five days per week?
Are you familiar with Opera Cloud?
Have you or are you working in an AAA Four or Five Diamond Hotel?

Work Location: In person

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