Overview
We are seeking a dedicated, detail-oriented, and positive Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours, providing exceptional guest service while managing financial transactions and maintaining accurate records.
We place a strong emphasis on a positive, respectful, and supportive workplace culture. The ideal candidate will not only demonstrate strong operational and guest service skills but will also contribute positively to the team environment. Professionalism, mutual respect, teamwork, and a positive attitude are essential expectations of this role.
Responsibilities
- Perform nightly audits of hotel accounts, ensuring accuracy and compliance with company policies.
- Manage front desk operations during the night shift, including checking guests in and out.
- Provide outstanding customer service by addressing guest inquiries, resolving issues, and ensuring a pleasant stay.
- Handle phone calls efficiently, demonstrating excellent phone etiquette and hospitality skills.
- Maintain accurate records of all transactions and prepare reports for management review.
- Assist guests with special requests or concerns, ensuring their needs are addressed promptly.
- Collaborate respectfully and professionally with other departments to ensure seamless hotel operations.
- Ensure the front desk area is clean and organized at all times.
- Monitor room flow and respond promptly to MTE (Maintenance) requests as required.
- Conduct regular security patrols of the property to ensure safety and compliance. This is a mandatory responsibility of the role.
- Actively respond to and resolve unusual situations or incidents during the night shift, demonstrating strong problem-solving and decision-making skills.
- Contribute to a positive and supportive workplace by communicating respectfully with colleagues and maintaining a professional attitude at all times.
Requirements
- Previous experience in a hotel environment or guest services is preferred.
- Strong customer service skills with a focus on hospitality excellence.
- A positive attitude and a genuine willingness to contribute to a respectful, collaborative, and supportive team environment.
- Strong interpersonal skills and the ability to communicate professionally and respectfully with colleagues, guests, and management.
- Respectful workplace conduct is essential. Disrespectful, hostile, discriminatory, bullying, or disruptive behaviour toward team members or guests is not acceptable.
- Ability to receive feedback professionally and work cooperatively as part of a diverse team.
- Proficiency in using phone systems and handling multiple calls effectively.
- Excellent phone etiquette and communication skills.
- Ability to work independently during night shifts with minimal supervision.
- Strong attention to detail and organizational skills, particularly when completing auditing tasks.
- Flexibility to work various shifts, including weekends and holidays, as needed.
- Ability to handle emergency situations calmly, exercise sound judgment, and take initiative when required.
We are committed to maintaining a workplace where team members feel respected, supported, and valued. We are looking for someone who takes pride not only in providing excellent guest service but also in being a reliable, respectful, and positive member of the team.
Job Types: Full-time, Part-time
Pay: $19.00-$21.00 per hour
Benefits:
Work Location: In person
