Hotel Receptionist
Overview
Richca Hotel Group is seeking friendly, reliable, and guest-focused Hotel Receptionists to join our teams in Hope and Chilliwack, British Columbia.
As a Hotel Receptionist, you will be the first point of contact for our guests and play an important role in creating a welcoming and memorable experience. You will be responsible for front desk operations, reservations, guest services, payment processing, and coordinating with housekeeping and management to ensure smooth daily hotel operations.
This position is ideal for someone who enjoys meeting people from around the world, works well independently, and remains professional and organized in a fast-paced hospitality environment.
Work Locations
Positions may be available at either of the following locations:
- Richca Chalets Resort – 456 Trans-Canada Highway, Hope, BC
- Richca Heritage Hotel – 45886 Wellington Avenue, Chilliwack, BC
Please indicate your preferred work location when applying. Applicants are not required to work at both locations unless mutually agreed upon.
Key Responsibilities
- Welcome guests warmly and provide professional, attentive service
- Handle guest check-ins and check-outs accurately and efficiently
- Manage room reservations, modifications, cancellations, and special requests
- Answer telephone calls, emails, and online inquiries professionally
- Process payments, deposits, refunds, and guest invoices accurately
- Maintain accurate guest information and reservation records
- Respond promptly to guest questions, concerns, and service requests
- Provide guests with information about hotel services, local attractions, restaurants, and transportation
- Coordinate with housekeeping and maintenance teams regarding room status and guest needs
- Monitor reservations received through the hotel website and online travel platforms such as Expedia and Booking.com
- Complete daily front desk checklists, shift reports, and administrative tasks
- Maintain a clean, organized, and welcoming reception and lobby area
- Assist with laundry, room inspections, and other hotel operations when required
- Follow hotel policies related to guest privacy, payments, security deposits, and workplace safety
- Support management and team members with other duties as assigned
Qualifications
- Previous experience in hotel reception, customer service, tourism, or office administration is preferred
- Strong communication and interpersonal skills
- Friendly, patient, and professional when assisting guests
- Strong organizational skills and attention to detail
- Comfortable using computers, email, reservation systems, and Microsoft Office
- Able to process payments and handle confidential guest information responsibly
- Able to work independently and as part of a team
- Able to manage multiple priorities and remain calm when handling guest concerns
- Reliable, punctual, and willing to learn
- Previous experience with hotel property-management systems or online travel platforms is an asset
- Additional language skills are an asset
- Must be legally eligible to work in Canada
Scheduling Requirements
- Full-time, part-time, permanent, internship, and co-op opportunities may be available
- Flexible availability is preferred
- Applicants may be required to work morning, afternoon, evening, weekend, and holiday shifts based on operational needs
Why Join Us?
- Optional free staff accommodation, subject to availability
- Competitive hourly wage
- Flexible scheduling
- Friendly and supportive team environment
- Opportunities for training and career advancement
- Beautiful mountain and Fraser Valley surroundings
- Opportunities to meet and assist guests from around the world
- Performance-based wage reviews and bonus opportunities may be available
Apply Today
To apply, please submit your resume and indicate whether you prefer to work in Hope, Chilliwack or both.
Email your:
- Resume
- Short self-introduction
- Earliest available start date
[email protected]
Subject: Application – Receptionist – Location – Your Name
Pay: $19.00-$22.00 per hour
Benefits:
- Company events
- Flexible schedule
- On-site parking
Work Location: In person
