- Are you a self-starter?
- Do you like to work independently and as part of a dynamic team?
- Do you enjoy traveling within and out of province?
- Do you like working with your hands and are mechanically inclined?
- Do you have knowledge of Networking, PC’s and software applications?
- Do you have excellent communication and customer service skills?
If you answered YES to the above questions, we want to speak with you!
POSITION OVERVIEW
We are seeking a motivated Bench Technician to join our team. This role is ideal for someone who enjoys hands-on technical work and is looking to build a long-term career in the field.
Successful candidates will begin in our bench repair environment, where they will develop a strong understanding of our products, equipment, and repair processes. As skills, certifications, and performance milestones are achieved, there will be opportunities to advance into a Field Technician role, providing on-site installation, maintenance, and service support for customers.
This position offers a clear career path for individuals who are eager to expand their technical expertise, work directly with customers, and grow within a dynamic service organization.
THE ROLE
Key Responsibilities include:
- Configure, install, repair and maintain a range of cash handling and cash recyclers, smart safes, other cash management solutions and peripheral devices
- Perform preventative maintenance services for a wide range of cash handling equipment and solutions installed at our customer locations
- Responding to customer support calls in a prompt and efficient manner and to meet customer service levels
- Communicate with Service dispatch team to promptly respond to inbound service and support requests
- Completing required service and equipment performance reports as required
- Comply with established operational standards and maintain adequate spare parts inventory to perform service calls
Our preferred team members skill sets include:
- A strong mechanical aptitude
- Experience with PC’s, network connectivity, and various software applications
- Knowledge of and a demonstrated ability to apply computer technology to customer requirements for networked products and system solutions
- Post-secondary technical/technologist courses in electronics would be preferred
- Customer Service aptitude, and a desire to provide the highest level of customer service and support
- Excellent time management
- English communication skills
- CompTIA A+ Certification is an asset but not required
- Ability to work efficiently with minimal supervision
- Possess a valid driver’s license
- Travel within and outside of your region will be required
EMPLOYEE PERKS
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
Education Level:
- Diploma in Computer and Network Support Technician or similar courses
- Other certificates in related fields: mechanics, electronics, automation, data processing
- Working knowledge of windows
- Logical trouble shooting skills with proven ability to isolate problems at a component, board or software level
- Training in electro-mechanical repair
- Knowledge of vending machine repair, ATMs, retail cash recyclers, smart safes, ITMs or other financial devices in a field service support role, highly desired
- You must have a valid motor vehicle license (Class G) at all times. You are able to provide a clean abstract. A clean abstract is required annually for this position
Experience:
- Minimum 3 years supporting cash recyclers, smart safes or similar hardware and software repair and support experience within an environment with both onsite and remote technical support
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
- Experience with an incident management or field service and support application
- Proven ability to provide troubleshooting assistance to customers in a tech-based capacity
- Experience with network, understanding of TCP/IP networking and configure unmanaged routers
- French is an asset
ABOUT GEMSYS
Since 1988, Gemsys has grown to be recognized as one of the leading providers of cash handling and cash management solutions in Canada. Supplying a broad range of cash management solutions to some of Canada’s best known company’s. Financial Institutions, Retailers, Transit companies, Casino and gaming operators, and a wide range of Government and private industries rely on Gemsys products and solutions. Technology continuously changes, but our vision and commitment to delivering exceptional after sales service and support never does.
Head office is located in Oakville Ontario, with additional locations across the country; we are committed to the highest level of customer satisfaction and provide 100% Canadian-based service and support for every product we distribute in Canada.
Every day our team members are excited to engage with our customers, and other support partners to solve technical challenges and provide the solutions necessary to optimize their operations.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Tuition Assistance Program for professional continuing education
- Three weeks paid vacation to start
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Burnaby, BC V5A 3C2: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you willing to participate in a rotating on-call schedule, as assigned?
- Are you willing to travel both within and outside the province, as required to perform assigned work?
- Do you possess a valid Ontario Class G driver's license?
- Do you possess a valid Canadian passport that permits international travel?
- Are you willing to travel internationally for training as needed?
Work Location: In person
