4 meilleures offres (electrical engineer, kitchener, on) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : electrical engineer (kitchener, on)

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Sales Engineer and Technician – Logic Board Repair & Data Recovery

9634410 Canada Inc.
Kitchener, ON

Postuler rapidement

Détails du poste

Temps plein
Il y a 5 jours

Compétences

Schémas
Vente
Service à la clientèle
Systèmes PGI
Windows
Matériel informatique
CompTIA Network+
Systèmes de gestion de billets
Gestion des comptes
Compétences en communication
CompTIA A+
Ventes techniques

Description complète du poste

Job Summary

We are seeking a motivated and technically skilled Sales Engineer and Technician to join our team specializing in logic board repair, micro-soldering, and data recovery. This hybrid role combines hands-on electronics repair with customer consultation, estimating, technical sales, and account management. The successful candidate will diagnose complex hardware failures, provide repair and recovery solutions, and help grow our business through exceptional customer service.

Key Responsibilities

Technical Repair & Diagnostics

Diagnose and repair logic board and motherboard failures for laptops, desktops, smartphones, tablets, and other electronic devices.
Perform board-level troubleshooting and component-level repairs.
Conduct diagnostics for liquid-damaged, no-power, and intermittent fault devices.
Utilize schematics, board-view software, multimeters, oscilloscopes, and other diagnostic tools.
Assist with SSD, HDD, NVMe, RAID, and flash-based data recovery projects.
Document repair procedures, findings, and outcomes accurately.

Technical Sales & Customer Support

Consult with customers regarding device failures, repair options, and data recovery services.
Explain technical issues and recommended solutions in a clear and professional manner.
Prepare quotations, estimates, and service recommendations.
Follow up on customer inquiries, quotations, and completed services.
Maintain a high level of customer satisfaction throughout the service process.

Account Management & Business Development

Develop and maintain relationships with consumers, business clients, IT providers, and managed service providers (MSPs).
Identify opportunities for additional services and recurring business.
Promote company services, including:
Logic board repair
Micro-soldering services
Apple MacBook repair
SSD/HDD/NVMe/RAID data recovery
Liquid damage repair
Enterprise and emergency data recovery
Support marketing and business development initiatives.

Operational Support

Assist with customer intake, triage, and job prioritization.
Coordinate with team members to ensure efficient workflow and timely completion of projects.
Maintain accurate service records using CRM and ticket management systems.
Adhere to company quality standards and data security procedures.

Qualifications

Experience in electronics repair, board-level diagnostics, or data recovery.
Strong understanding of:
Logic board and motherboard architecture
Apple and PC hardware platforms
Storage technologies (SSD, HDD, NVMe, RAID)
Data recovery processes and limitations
Experience with micro-soldering and component-level repair is preferred.
Strong customer service and communication skills.
Ability to explain technical concepts to both technical and non-technical customers.
Strong organizational, troubleshooting, and multitasking abilities.

Preferred Qualifications

Experience repairing logic boards.
Knowledge of board-view and schematic software.
Experience with micro-soldering tools and rework stations.
Previous sales, account management, or customer service experience.
Familiarity with CRM, ERP, or ticket management systems.

Education

Diploma or Degree in one of the following is preferred:
Electronics Engineering Technology
Computer Engineering Technology
Electrical Engineering Technology
Computer Science
Information Technology
Electronics Technician Program
Equivalent combination of education, industry certifications, and relevant work experience will be considered.

Preferred Certifications (Assets)

Apple hardware repair certifications or equivalent experience
Micro-soldering or board-level repair training
CompTIA A+ (asset)
CompTIA Network+ (asset)
Data recovery or digital forensics certifications (asset)
IPC soldering certification (asset)

Experience

3+ years of experience in electronics repair, logic board repair, or computer hardware diagnostics.
Experience with Apple MacBook, iMac, Mac Mini, Mac Studio, and Windows-based systems.
Knowledge of:
Board-level diagnostics and micro-soldering
Schematics and board-view software
SSD, HDD, NVMe, and RAID technologies
Data recovery workflows
Experience using diagnostic equipment such as:
Digital multimeters
Oscilloscopes
Hot air rework stations
Micro-soldering equipment

Compensation & Benefits

$36.00 per hour, based on experience, with opportunities for advancement and ongoing technical training.
Employee discounts on company products and services.
Career advancement opportunities.

Job Type: 30 hour +

Schedule: Monday to Friday, with occasional evening or weekend support as required

Location: On-site – Ontario/ KW area

Experience:

Electronics Repair: 3 years (preferred)
Microsoldering/Board-Level Repair: 3 year (preferred)
Customer Service or Technical Sales: 3 year (preferred)

Pay: $36.00 per hour

Work Location: In person

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