This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Position Overview:
The Senior Systems Analyst is a key member of the Integration Platforms team, responsible for ensuring the reliability, scalability, and continuous improvement of enterprise integration services that connect critical business applications across the organization. This role is ideal for a results-driven technology professional who thrives in a dynamic environment, enjoys solving complex technical challenges, and is passionate about delivering high-quality solutions.
As a trusted technical partner, the Senior Systems Analyst collaborates closely with business and technology teams to plan, design, implement, support, and optimize integration solutions and middleware services. Leveraging strong analytical, technical, and problem-solving skills, the successful candidate will enhance platform stability, improve operational efficiency, and enable business transformation through integration and automation initiatives.
Key Deliverables:
- Troubleshoot, identify workarounds, and implement permanent solutions for application and integration issues
- Actively participate in identifying process improvements and system optimization opportunities
- Coordinate with cross-functional teams to diagnose and resolve incidents within agreed service levels while maintaining ownership and providing regular status updates
- Participate in a required on-call rotation to support high-availability services and 24/7 operational requirements
- Coordinate system changes with IT support teams and prepare change management documentation for implementation activities
- Develop and execute comprehensive testing plans, including end-user reviews, for modified and newly implemented application features and functionality
- Implement system changes in compliance with IT Service Management (ITSM) policies and procedures
- Provide specialized technical expertise in the analysis, design, and architecture of enterprise systems and integration platforms
- Identify and implement efficiencies through automation, monitoring, dashboards, and proactive alerting solutions
- Assess the effectiveness and efficiency of existing systems and recommend strategies for enhancement and optimization
- Partner with business stakeholders and application users to understand requirements and support business priorities
- Mentor, support, and provide technical guidance to team members and project initiatives
- Collaborate with IT teams to build, test, deploy, and support services that enable business operations
- Work closely with IT Security teams to ensure compliance with data governance, security, and privacy standards
Experience & Qualifications:
- Bachelor's degree in computer science, Information Technology, or an equivalent combination of education and experience
- 8+ years of progressive experience in software development, systems analysis, or application support roles
- 5+ years of experience working within DevOps and software delivery environments
- Strong proficiency with Microsoft Azure services, including cloud migration initiatives (IaaS, PaaS, and SaaS)
- Experience with Azure Pipelines, Azure Kubernetes Service (AKS), and modern CI/CD practices
- Advanced knowledge of Continuous Integration (CI) and Continuous Delivery (CD) methodologies
- Working knowledge of Terraform and infrastructure-as-code principles
- Experience with enterprise integration and middleware platforms such as IBM MQ, Azure API Management (APIM), Confluent Kafka, IBM DataPower, Fortra GoAnywhere, or similar technologies
- Solid understanding of ITIL processes, change management practices, and documentation standards
- Familiarity with security, privacy, and compliance standards, including PCI DSS, GDPR, and PIPEDA.
- Experience overseeing the planning, design, development, and implementation of application, system, and infrastructure solutions
- Proficiency with business productivity and collaboration tools, including Microsoft 365, SharePoint, Teams, and Visio
- Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to manage competing priorities in a fast-paced environment
- Excellent communication, interpersonal, facilitation, and stakeholder management skills
- Highly organized, with the ability to multitask and effectively prioritize work under pressure
- Proven ability to work collaboratively in cross-functional and team-oriented environments
- Demonstrated sound judgment and professionalism when handling confidential and sensitive information
- Strong relationship-building, negotiation, and influencing skills
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
