Join our CP360 Family, today!
Customer Service Representative for Pet Lovers!
Join a passionate team dedicated to improving the lives of pets and their owners! We're looking for friendly and motivated individuals to deliver world-class customer service.
Key Qualifications:
- Passionate about pets or is a pet owner, with a genuine interest in helping pet owners.
- Fluent in English and possesses strong verbal communication skills, with the ability to clearly convey information and resolve issues effectively.
- Exceptional written communication skills, including strong spelling, grammar, and attention to detail.
- An upbeat and friendly demeanor with a passion for delivering excellent customer service.
- Availability to work flexible shifts between 6:00 AM - 2:00 AM, including evening shifts and weekends.
- Ability to excel in a fast-paced, growth-oriented environment.
- At least one year of experience in the customer service field.
- Minimum typing speed of 40 words per minute.
- Confident problem-solving skills with the ability to personalize solutions for each customer.
- Exhibits high levels of empathy and compassion, and can effectively de-escalate customers during high-pressure situations.
- Tech-savvy and proficient in navigating multiple applications simultaneously.
- Can confidently multitask and manage multiple customer interactions concurrently.
- Self-motivated and driven to exceed performance goals and KPIs.
- Must be 18 years of age or older and possess a secondary school education or equivalent.
- Ability to pass a background check with a valid government-issued ID.
Technical Requirements:
- A minimum 19-inch monitor or a laptop with a secondary monitor.
- Noise-canceling headset.
- Webcam.
- Hard-wired connection.
- No Chromebooks allowed.
- Must be comfortable using monitoring software on your system.
What You Will Do:
- Be part of a team on a mission to improve the lives of pets and their owners.
- Develop and maintain positive customer relationships to drive loyalty and retention through inbound and outbound communications.
- Provide world-class customer service via phone, live chat, and email, addressing inquiries related to platform navigation, technical support, billing and insurance, profile concierge services, and more.
- Keep accurate and up-to-date records of customer interactions and data.
- Manage member escalations with empathy and provide tailored solutions to ensure customer satisfaction.
- Collaborate with your team and other departments to maintain efficiency and deliver top-tier customer service.
- Work from home in a quiet space with your own equipment, including a computer system, hardwired internet connection, webcam, and wired headset.
What We Offer:
- Competitive starting pay of $18/hour (same rate during training).
- Paid learning and development training program.
- Medical and dental insurance after 3 months (family plans available).
- Paid vacation time.
- Referral bonuses.
- Regular virtual team social events.
- Flexible work structure.
This campaign requires you to have a quiet space to work from your home, and you must provide your own computer system, wired headset, hardwired internet, and web camera.
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ
Follow us on:
Linkedin: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360
Job Types: Full-time, Permanent
Pay: $18.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Application question(s):
- Are you comfortable with using your own device (desktop of laptop) for this role? (Minimum 19inch monitor OR a laptop with a second monitor )
- Are you willing to service up to 8.5 hours between 6:00am-2:00am EST including weekends and evenings?
- This is a temporary WFH opportunity. We are hiring dedicated individuals who are able to work on-site eventually. Is this something you are willing to pursue?
Experience:
- Call center: 1 year (preferred)
Work Location: Remote
