Locations: Markham, Vaughan, or Mississauga, ON
Job Type: Full-time
Schedule: Monday to Friday, 8:00 a.m. – 5:30 p.m. (occasional Saturdays as required)
Pay: $19.00/hour during probation (3 months or sooner), increasing to $21.00/hour upon successful completion of probation. Overtime paid after 44 hours per week.
About the Company
The Career Foundation is currently seeking a Customer Service Representative on behalf of one of our employer partners.
Our employer partner is a well-established Canadian distributor specializing in cabinet hardware, kitchen and furniture accessories, and related building products. With multiple locations across the Greater Toronto Area, they are known for providing quality products and exceptional customer service to contractors, cabinet manufacturers, retailers, and homeowners. As the company continues to grow, they are looking for a motivated Customer Service Representative to join their team.
Job Summary
We're seeking a friendly, organized, and customer-focused Customer Service Representative to provide outstanding support to customers while ensuring accurate order processing and efficient branch operations. This is an excellent opportunity for someone who enjoys working with people and is interested in growing into an Inside Sales or Outside Sales role.
Responsibilities
- Process customer orders received by phone, email, and walk-in customers.
- Accurately enter orders into the company's ERP system.
- Respond to customer inquiries regarding products, pricing, availability, order status, and returns.
- Assist customers at the showroom/front counter with product selection and order inquiries.
- Support accounts receivable by assisting with collection calls and follow-ups on overdue accounts.
- Work collaboratively with the sales, warehouse, and delivery teams to ensure timely and accurate order fulfillment.
- Maintain customer records and complete general administrative duties.
- Provide occasional warehouse support, including picking orders, organizing inventory, and restocking products during busy periods.
QualificationsRequired
- Minimum 1 year of customer service experience in retail, wholesale, distribution, or a similar environment.
- High school diploma or equivalent.
- Excellent verbal and written communication skills in English.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Comfortable learning ERP or order management systems.
- Strong attention to detail and basic math skills.
- Valid Ontario driver's licence.
- Legally authorized to work in Canada.
- Ability to occasionally lift up to 50 lbs.
Assets
- Experience in hardware, building materials, cabinetry, furniture, or industrial supply.
- Previous experience with sales, upselling, or cross-selling.
- Familiarity with cabinet hardware such as hinges, drawer slides, and handles.
- Experience using QuickBooks or ERP software.
- Additional languages such as Mandarin, Cantonese, Filipino, Vietnamese, Farsi, or other languages are considered an asset.
We're Looking For Someone Who Is
- Passionate about delivering excellent customer service.
- Friendly, professional, and enjoys building relationships.
- Organized with strong attention to detail.
- A proactive team player who takes initiative.
- Eager to learn and grow within the company.
- Interested in developing a long-term career in customer service and sales.
Why Join Us?
- Stable, full-time employment.
- Competitive hourly wage with scheduled wage increase after probation.
- Overtime pay after 44 hours per week.
- Opportunities for career advancement into Inside Sales or Outside Sales.
- Comprehensive training and ongoing support.
- A collaborative, team-oriented work environment with opportunities to learn and grow.
This employer partner is an equal-opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview.
The Career Foundation offers a wide range of career and job-related programs. Operating out of seven locations, we now help thousands of people each year accomplish their employment goals. Our services, which are available at no cost to you, include workshops, individual coaching, training opportunities, and more. To improve their likelihood of employment success, participation in these services may be suggested to applicants.
For more information, please visit our website at: www.CareerFoundation.com
Pay: $19.00-$21.00 per hour
Work Location: In person
